System random freeze, using ubuntu karmic and jaunty on acer 5738G

[superseba]

System randomly freeze.

Hard reboot required. Thinkpad don't respond, nothing respond.

I've the same problem using ubuntu karmic, and kubuntu karmic and jaunty. Using kernel 2.6.30, 2.6.31, 2.6.27.

(I had the same problem also whit Mandriva)

The problem append in random moment, using grafical effects, and not.

Nothig is written in log files.
Anyway I attach syslog of when it froze.

Is impossible to use ubuntu in this way.

[Satheesh (satheesh-rsk)]

I too had the same problem with Karmic Koala & am having the same 5738 laptop. When I was using Ubuntu 9.04, I didn't have any issues & was working pretty fine. However as soon as I upgraded distro to 9.10 (a big mistake that I still repent), my torrid time began! The kernel 2.6.30.x is really having issues with the video card & 2.6.28.x was the one that I booted to successfully but with extreme slowness in video performance. Xorg, the X Window System,was found to be the culprit & consumes more than 90% of CPU resources, quite unbelievably!!! And detecting sound cards is another headache with Karmic which I was tired of troubleshooting! Finally I got rid of Karmic & installed Jaunty again but now with a change of theme & great tweaks, in the form of great Linux Mint 7 which I'm thoroughly satisfied with now!!! Overall both video & audio needs to be fine tuned in Karmic... Without that the most beautiful look alone isn't worth sticking to it....

[superseba (sseba89)]

I have the same problema also with jaunty, I also tried kernel 2.6.25 in jaunty, but anyway the same problem.

[nickleus (nick-humphrey)]

i use karmic and my system was freezing all the time when i had an external monitor connected to my laptop and a usb infrared keyboard and mouse. it seems to have stopped freezing after i chose "None" for Desktop Effects.

[nickleus (nick-humphrey)]

correction:
System > Preferences > Visual Effects > None

[nickleus (nick-humphrey)]

never mind. my system still freezes even after disabling Visual Effects (compiz). i am using amd's ati video driver:
http://support.amd.com/us/gpudownload/linux/Pages/radeon_linux.aspx
(see my implementation: http://nickhumphrey.net/showthread.php?p=3345)

[superseba (sseba89)]

I tried disabling kwin effects, and i get the same problem.

Any ideas? what log file can i add to help you to solve this bug?

[Satheesh (satheesh-rsk)]

Probably its worth trying to downgrade x-org to older version. Though I've not tried it, I believe It might help fixing the freezing GUI.

[superseba (sseba89)]

it's not a problema related just with the GUI all the system freeze. I think IT can be something related with audio. How can i confirm this?

[gene (eugenios)]

Can you please look in the other logs, like /var/log/kern* and /var/log/messages* I get my logs corrupted during the freezes. I reported this bug #489447. I also have an ATI chip - x200 rc410. I suspect the radeon driver is the culprit in my case

[Satheesh (satheesh-rsk)]

The first thing is to look at the processes that are consuming more CPU / Memory resources during freezing. Whenever you feel that the system is getting hung / frozen, Can you please open the terminal and issue some performance gathering commands like top, vmstat etc...If you need,I can suggest the following commands,

1. top

2. vmstat 2 5

3. mpstat 2 5 && mpstat -P ALL 2 5 (for individual CPU utilization statistics if you have multiple processors)

4. free

5. ps -e -o pcpu,vsz,user,pid,ppid,args|grep COMMAND|grep -v grep;ps -e -o pcpu,vsz,user,pid,ppid,args|sort -rn|head -10 (To get the Top-10 processes sorted by high CPU Utilization)

6. ps -e -o vsz,pcpu,user,pid,ppid,args|grep COMMAND|grep -v grep;ps -e -o vsz,pcpu,user,pid,ppid,args|sort -rn|head -10 (To get the Top-10 processes sorted by high Virtual Memory Utilization)

If you can gather these outputs, you can figure out where the system is spending huge amount of resources...This will help finding the culprit :-)

Note: If you don't have any of these utilities installed, you can always install them using "sudo apt-get install sysstat".

[zvaral (z-varallyay)]

I would like to confirm this bug too!

The system is totally irresponsive during freeze neither remote login is available and the kernel gentle restarter (Alt+SysRq+REISUB‎ ) does not work too.

Some strange lines in the log files (I attached them):
/var/log/kern.log

Dec 10 13:40:12 hardnut kernel: [ 8.030845] pci_bus 0000:06: Raising subordinate bus# of parent bus (#06) from #07 to #0a
Dec 10 13:41:25 hardnut kernel: [ 99.710045] Clocksource tsc unstable (delta = -101937541 ns)
Dec 10 13:43:21 hardnut kernel: Kernel logging (proc) stopped.

some strange lines from dmesg
[ 7.692275] amd64_edac: probe of 0000:00:18.2 failed with error -22

Average usage:
running firefox, skype, azureus(vuze), matlab, openoffice and a few others

top - 14:46:38 up 1:02, 6 users, load average: 0.42, 0.44, 0.29
Tasks: 162 total, 2 running, 160 sleeping, 0 stopped, 0 zombie
Cpu(s): 33.0%us, 8.8%sy, 0.0%ni, 57.5%id, 0.0%wa, 0.0%hi, 0.6%si, 0.0%st
Mem: 2057260k total, 1776272k used, 280988k free, 65876k buffers
Swap: 4008208k total, 0k used, 4008208k free, 711004k cached

  PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
 2255 zoli 20 0 962m 288m 36m S 24.1 14.4 15:42.48 firefox
 2211 zoli 20 0 211m 16m 10m S 4.1 0.8 0:13.73 gnome-terminal
 1622 root 20 0 497m 59m 12m S 3.8 3.0 1:40.24 Xorg
 2489 zoli 20 0 565m 49m 19m S 3.1 2.5 2:34.25 totem
 2904 zoli 20 0 1545m 201m 35m S 3.1 10.0 1:16.09 java
 2042 zoli 20 0 265m 6100 4452 S 2.5 0.3 0:35.16 pulseaudio
   16 root 15 -5 0 0 0 S 0.3 0.0 0:00.82 ata/0
 1764 root 20 0 22180 1236 1036 S 0.3 0.1 0:01.11 hald-addon-stor
 3054 zoli 20 0 742m 129m 35m S 0.3 6.4 0:10.70 MATLAB
 3140 zoli 20 0 19132 1356 980 R 0.3 0.1 0:00.89 top
    1 root 20 0 19448 1812 1188 S 0.0 0.1 0:00.54 init
    2 root 15 -5 0 0 0 S 0.0 0.0 0:00.00 kthreadd
    3 root RT -5 0 0 0 S 0.0 0.0 0:00.00 migration/0
    4 root 15 -5 0 0 0 S 0.0 0.0 0:00.01 ksoftirqd/0
    5 root RT -5 0 0 0 S 0.0 0.0 0:00.00 watchdog/0
    6 root 15 -5 0 0 0 S 0.0 0.0 0:00.10 events/0
    7 root 15 -5 0 0 0 S 0.0 0.0 0:00.00 cpuset

Some basic information on the used system (laptop Acer ferrari 4005 wlmi):

uname -a
Linux hardnut 2.6.31-16-generic #53-Ubuntu SMP Tue Dec 8 04:02:15 UTC 2009 x86_64 GNU/Linux

graphics card:
01:00.0 VGA compatible controller: ATI Technologies Inc Radeon Mobility X700 (PCIE)

ethernet and wireless:
05:00.0 Ethernet controller: Broadcom Corporation NetLink BCM5789 Gigabit Ethernet PCI Express (rev 11)
06:02.0 Network controller: Broadcom Corporation BCM4318 [AirForce One 54g] 802.11g Wireless LAN Controller (rev 02)

[superseba (sseba89)]

ok my system freeze again ( i don't know why, but now it freeze less often).
Today it freeze ad 10:41:17. The last messages logged date back to 2 second before the freeze.

I create a script to log the thing said by Satheesh (all but not "top" i had problem to log "top").
I also attach the file request by gene.

This time I noticed (I don't now if it happened also the other times) that the "block maiusc led" start to blink( I don't know if it's the correct word, I means that it start turn off and turn on).

[zvaral (z-varallyay)]

I suspect that the problem is with the graphics driver.
ATI driver might be buggy.

I observed that making tasks with more graphical power causes system freeze more frequently. For example switching compiz on I obtain a freeze within a few minutes. Many times it occurs at suspending the machine. If I do not leave any application with extra graphical activity at suspend usually it is successful else not.

[superseba (sseba89)]

My notebook use a NVIDIA GEFORCE G105M, I have the problem using grafical effects and not using. I have the problem also using the "nv" driver.

[gene (eugenios)]

superseba, I would suspect your Intel iwlagn kernel module is the culprit. You got some suspicious entries in the kernel log you posted earlier. The driver is known for doing some dirty things. Look at this http://forums.opensuse.org/pre-release-beta/424730-bug-intel-wireless-module-freezes-machine.html I would also suggest searching for problems associated with iwlagn on google.com as well as here.

If freezes happen quite often, you could try disconnecting your wireless and just using wired connection instead. You can do it from by rightclicking your nm-applet and/or unloading the iwlagn module. You may also try finding an alternative to that wireless driver . In may case, I had had frequent system freezes due to a bug in the ath5k module and switched to ath_pci module instead.
good luck

[Christian Ide (cide)]

My laptop also totally freezes (Alt-SysRq doesn't work) randomly without any log notification. In Jaunty the Intel GMA950 graphics was problematic and also the atheros WLAN chipset (ath5k module). The graphic driver seem to work now but the WLAN connection is quite unstable and randomly disconnects and reconnects. Maybe I try the madwifi drivers again.

[Christian Ide (cide)]

I compiled the current madwifi driver and replaced ath5k. For two days I hadn't any freeze any more.

[superseba (sseba89)]

I tried to find more information about intel wifi driver, but i didn't find very much. i just read that from kernel 2.6.24, intel driver are present ( in fact the card works). I just tried to install the last version of the "ucode" but the problem still persists.
(in karmic the driver is at the last version and i've more freezes tha in jaunty)

Sometimes i've the problem also if I'm not connected to a wlan.
Some day it append more often, i don't know why. (e.g. today 4 times, yesterday 0, doing approximately the same things.

What can i do for my card? or to understand the problem?

[Christian Ide (cide)]

Oh sorry, I didn't read that the Acer 5738G has a WLAN chipset from Intel. I use an Acer 5570Z which has an Atheros WLAN chipset but experience the same behavior of randomly freezing system.

[superseba (sseba89)]

solved (I think).

I've updated the bios. You can find the latest bios on acer support site.
In this way I solved the freezes and also the system appears faster.

Little problem: you must use windows to update the bios.

p.s. i don't know if we can consider this bug totally solved, because with windows I had no problem.

[zvaral (z-varallyay)]

My computer works perfectly and reliably with Ubuntu 8.04 either. It's a dream.:-)

Therefore bios update might not be considered the solution of a serious bug in the kernel. Something is missed in the kernel since 2.6.30. Karmic freezes, Lucid freezes and I also tried the alpha of 10.04. It also freezes.

[zvaral (z-varallyay)]

After a few days of test I can claim that the above discussed issue is completely disappeared from Lucid Lynx 10.04 alpha 2. Therefore this bug can be considered solved but someone else (with other devices than ati card and broadcom wireless chipset) who experienced this problem earlier should confirm this.
Take the image here:
http://cdimage.ubuntu.com/releases/lucid/alpha-2/

[Jeremy Foshee (jeremyfoshee)]

Hi superseba,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 489360

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Christian Ide (cide)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: cide 1208 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd0340000 irq 22'
   Mixer name : 'Realtek ALC883'
   Components : 'HDA:10ec0883,10250000,00100002 HDA:11c13026,10250110,00100700'
   Controls : 26
   Simple ctrls : 16
CheckboxSubmission: 6f59678c3bb4942e5e5a6ee83077cd45
CheckboxSystem: 55ba142b3b792c71cc61171c782c3b13
DistroRelease: Ubuntu 10.04
Frequency: Once a day.
HibernationDevice: RESUME=UUID=cc084cb9-1094-4f4a-8a4d-bb14a4ded635
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100406.1)
Lsusb:
 Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer, inc. Aspire 5570Z
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=7b653418-6eb7-4e9f-bb56-1a3d320f233f ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=de_DE.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: No
Tags: lucid needs-upstream-testing
Uname: Linux 2.6.32-21-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 12/15/06
dmi.bios.vendor: Acer
dmi.bios.version: v1.3221
dmi.board.name: Prespa1
dmi.board.vendor: Acer, Inc.
dmi.board.version: Not Applicable
dmi.chassis.type: 1
dmi.chassis.vendor: Acer, Inc.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrv1.3221:bd12/15/06:svnAcer,inc.:pnAspire5570Z:pvrNotApplicable:rvnAcer,Inc.:rnPrespa1:rvrNotApplicable:cvnAcer,Inc.:ct1:cvrN/A:
dmi.product.name: Aspire 5570Z
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer, inc.

[Christian Ide (cide)]

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[Christian Ide (cide)]

On my laptop Ubuntu 10.04 freezes randomly in the same way as 9.10 did. There are no consistent log messages but I think the main problem seems to be the ath5k driver/chipset. The wlan disconnects and reconnects very often. In Jaunty I installed madwifi instead of ath5k for some time during which I hadn't any system freezes. See bug https://bugs.edge.launchpad.net/ubuntu/+source/linux/+bug/341952

I will test the upstream kernel next.

[Christian Ide (cide)]

Additional info to my apport-collect: The last freeze occured April 25 around 18:30.

[Chen Song (beeeeeef)]

I have the same problem and my laptop is Acer 5570z
I googled the motherborad name Prespa1 to find this page,

[gene (eugenios)]

Please let me know what I should do with pulseaudio that fails on my machine.

I cannot upload any info. ubuntu-bug says that it is not a "genuine ubuntu package" after getting me through a series of windows - this is ridiculous!

So the issue that I have both microphone and internal speakers not working with pulse with Realtek ALC861-VD. Those have been always working without pulse.

"Quosque tandem, Catilina?"

---
Please do not send me Microsoft Office/Apple iWork documents. Send OpenDocument instead! http://fsf.org/campaigns/opendocument

[Ico (hristo-s-markov)]

Why is this bug still unassigned and undecided - how many people need to report it? It really makes my computer unusable with Ubuntu when it freezes 3 times for 10 minutes. Usually it happens when I'm watching video and what is more interesting it happens the most whit big_buck_bunny_480p_surround-fix.avi. I keep my system up to date with all the updates and the only thing I installed are the binary drivers from NVIDIA using jokey-gtk. This bug also affect a friend of mine that has the same computer.

[Chris Peters (cpeters)]

I think I have a similar problem. After upgrading to 10.04 from 9.10 my PS/2 mouse and keyboard would stop working. No Scroll Lock, no Caps Lock, nothing. I could rsh into the machine and do a reboot. I discovered that I could plug in a USB mouse/keyboard and keep working. A co-worker has the same exact HW and we upgraded to 10.04 at the same time, but he says his locks up several times a day even with the USB Mouse/Keyboard.

[Chris Peters (cpeters)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: chris 25124 F.... pulseaudio
 /dev/snd/pcmC0D0p: chris 25124 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xf9ff8000 irq 22'
   Mixer name : 'Realtek ALC888'
   Components : 'HDA:10ec0888,14627380,00100001'
   Controls : 35
   Simple ctrls : 20
DistroRelease: Ubuntu 10.04
Frequency: Once a day.
HibernationDevice: RESUME=UUID=074c3365-02b0-47ac-842e-68945d541c80
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
Lsusb:
 Bus 002 Device 006: ID 413c:2003 Dell Computer Corp. Keyboard
 Bus 002 Device 005: ID 046d:c016 Logitech, Inc. M-UV69a/HP M-UV96 Optical Wheel Mouse
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: MICRO-STAR INTERNATIONAL CO.,LTD MS-7380
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: root=UUID=c31b4e14-26ca-4bf7-accf-6c12fbf5c3ed ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Regression: Yes
RelatedPackageVersions: linux-firmware 1.34
Reproducible: No
RfKill:

Tags: lucid regression-release needs-upstream-testing
Uname: Linux 2.6.32-22-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WpaSupplicantLog:

dmi.bios.date: 07/11/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V2.1
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: MS-7380
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV2.1:bd07/11/2008:svnMICRO-STARINTERNATIONALCO.,LTD:pnMS-7380:pvr1.0:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7380:rvr1.0:cvnMICRO-STARINTERNATIONALCO.,LTD:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: MS-7380
dmi.product.version: 1.0
dmi.sys.vendor: MICRO-STAR INTERNATIONAL CO.,LTD

[Chris Peters (cpeters)]

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[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu development release http://cdimage.ubuntu.com/daily-live/current/ . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

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