Acroread crashes when trying to modify printer settings

[mavosaure]

Binary package hint: acroread

Open the Print window, and click on the printer's "Properties" button. Try to change any setting. Valid.
Acroread crashes (without any warning in the shell).

ProblemType: Bug
Architecture: i386
Date: Fri Nov 27 19:02:06 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: wl
Package: acroread 9.2-1karmic1 [modified: opt/Adobe/Reader9/Reader/GlobalPrefs/.config]
ProcEnviron:
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-15.50-generic
SourcePackage: acroread
Uname: Linux 2.6.31-15-generic i686

[Felix Zweig (f.zweig)]

I'm having nearly the same problem, although sometimes acroread crashes not until starting the printing process.

[Greg Copenhaver (greg-gcopenhaver)]

The "Printer Properties" button is completely unresponsive for me. I can click it all I want, but it does nothing at all. Nothing crashes or freezes. It just acts like I never clicked it. I'm currently using the package from the ubuntu repositories, though I had also been using versions 9.1 and 9.2 that I had downloaded as .bin files from adobe's website.

Until last night I was using the .bin installation file from adobe for version 9.1. I believe I installed that before I upgraded to Karmic. I know I've been able to use the "Printer Properties" button since I upgraded. But last night was when I first noticed that the button wouldn't work. So I checked to see if there was a newer version, and downloaded the 9.2 bin file, and installed it. The button still did nothing. Then after discovering that there was an acroread package in the ubuntu respositories, I uninstalled all copies of adobe reader that I found on my machine (9.2 and also an 8.x version that I think was installed a while back from a deb file I downloaded from adobe), and installed the acroread from the ubuntu repositories. But the "Printer Properties" button remains unresponsive. Running it from a terminal provides no debug information or anything.

It seems that it's related to something else on the system, since my adobe reader 9.1 hadn't been updated at all for a long time, but the button stopped working recently anyway. No difference after upgrading or switching to the ubuntu repository version.

I'm using Ubuntu 9.10 i386. My other machine that runs Ubuntu 9.10 amd64 is working fine so far, but I haven't done updates in a couple days. After I get some printing done from that machine (since the button still works and I can switch it to draft mode and grayscale), I'll run the updates and see if the button still works or not (I think I still need to switch that one to the acroread version from the ubuntu repositories, though, too).

[Rishi (rishi)]

You can try the following to get some debug info.

Type the following command on the shell:
export ACRO_PRINT_DEBUG=1

Then try carrying out priting operations where you are finding trouble.
Share teh steps and debug info on the console.

Regards,
 Rishi

[Jmadero (jmadero)]

Having same problem, printer is HP Photosmart 1115 , altering any printer properties makes Acroread crash which makes it uselss for me as I do two sided printing and I can't accomplish this in adobe reader, document viewer works fine

[mavosaure (mavosaure)]

I'm gonna the debug, but before I'd like to relate something amazing :

The reported bug happens when I try to modify the settings of my printer,when it's plugged on USB Port.

But sometimes, I use it also through my Internet Provider modem/router, using it as a printer server. And when I print using this way, there is no problem to edit the printer's settings, all is working perfectly.

[Felix Zweig (f.zweig)]

I just wondered why acroread doesn't crash anymore. Now I know, I
recently unplugged my USB printer and am now using it as a network
printer. :-)

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[mavosaure (mavosaure)]

Rishi wrote on 2010-01-28: #4

"You can try the following to get some debug info.

Type the following command on the shell:
export ACRO_PRINT_DEBUG=1"

I tried this, but I didn't get any debug message : acroread crashes quietly.

[Uwe Debacher (uwe-debacher)]

I have the same Problem on my karmic desktopPC with my network printers. Acroread (9.3.1 02/04/2010) always crashes when I try to modify printer settings. On my netbook with Intrepid the same acroread-version works fine and I am able to change the printer settings.

I copied the working acroread installation and the .adobe directory from my netbook to the desktop, but on the desktop even this version crashed while changing the printer settings.

FYI: Linux acer-server 2.6.31-20-generic-pae #57-Ubuntu SMP Mon Feb 8 10:23:59 UTC 2010 i686 GNU/Linux
        AMD Phenom(tm) II X4 820 Processor

[mavosaure (mavosaure)]

@ Rishi :
Is it possible to help by an another way, for example providing other logs?
I think the importance is very high : anybody who don't has a printer server couldn't use any setting of his printer!!!

[Uwe Debacher (uwe-debacher)]

Today there was an update to Acroread 9.3.2 (04/01/2010). This update solved the problem.

Now I am able to change printer settings without crashing acroread.

[mavosaure (mavosaure)]

I confirm : the 9.3.2 Acroread release fixed the problem for me. :-)

So we have to change the bug's status, isn't it?

[mavosaure (mavosaure)]

Fixed in the 9.3.2 Acroread release

[Martijn van Brummelen (martijn-brumit)]

Im running Adobe Reader 9.4 (09/21/2010) Ubuntu Lucid clicking on properties does nothing for me.
So I am not able to adjust any settings of my network printer.