Ubuntu
ubuntuone-client package

Ubuntu One can't connect and the sync config file doesn't even exists to delete it

Bug #487516 reported by Danielml on 2009-11-24

This bug report is a duplicate of: Bug #455544: "Protocol version error" - when bandwidth throttling is enabled with the default values. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	ubuntuone-client (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

Binary package hint: ubuntuone-client

I had a problem with the keyring and I solved it deleting the key store, but since that Ubuntu One doesn't connect... even with a different account from the one that was registered. I've been searching for a solution and all I've found is that deleting the sync config file on .config directory solves the problem, but the thing is... that file doesn't even exists. So what can I do? i really really need my ubuntu one client back again, so hope you guys can help me.

Thanks

BTW, sorry for my bad english

ProblemType: Bug
.home.daniel..config.ubuntuone.syncdaemon.conf:
[bandwidth_throttling]
on = True
read_limit = -1
write_limit = -1
.home.daniel..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 1
Architecture: i386
Date: Tue Nov 24 04:29:09 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
LANG=es_MX.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686

Tags:

Revision history for this message

Danielml (danielm-lozano) wrote on 2009-11-24:

.home.daniel..cache.ubuntuone.log.oauth.login.log.txt Edit (2.2 KiB, text/plain; charset="utf-8")
.home.daniel..cache.ubuntuone.log.syncdaemon.exceptions.log.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.8 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (207 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (994 bytes, text/plain; charset="utf-8")

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-11-24:

Hi, So the ~/.config/ubuntuone/syncdaemon.conf file does not exist on your computer? If you're trying to find it in Nautilus, you'll need to show hidden files by pressing Ctrl-H when in Nautilus. You can go to your home directory, press Ctrl-H and then you should be able to navigate to .config/ubuntuone and delete syncdaemon.conf. Thank you, Joshua

Changed in ubuntuone-client (Ubuntu):
status:	New → Incomplete

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-11-25:

I'm sorry to hear Ubuntu One isn't working properly for you. Fortunately, I think there is a workaround for this problem as I believe it's related to bug 455544 which occurs when the bandwidth preferences are set too low (or to the defaults). If you delete ~/.config/ubuntuone/syncdaemon.conf and restart the Ubuntu One client, you should be able to connect. Thank you, Joshua