DNS stopped working with Three Australia mobile broadband

[rivode]

Binary package hint: network-manager

Since yesterday, my computer was unable to resolve any domain names. In the settings for this connection, I noticed the list of DNS servers was filled in, and I was unable to ping any of those hosts. I changed the Method from "Automatic (PPP) addresses only" to "Automatic (PPP)", reconnected and everything worked again. I suspect this means that Three changed the addresses of their DNS servers.

Perhaps "Automatic (PPP)" should be the default for this internet provider.

[jambo.ie (stephen-jambo)]

Automatic does not work for me, but the Vodafone settings do.

[irober02 (ianwroberts)]

Changing DNS settings to "10.188.66.103;10.176.66.71" works for me.

This is the setting that 3's M$ Windoze connection app now returns.

I've made that change on a couple of Ubuntu 9.10 systems and network connectivity was immediately reinstated.

3 seems to have changed their Australian network sometime in the evening of 19 November 2009. Nice of them to tell their customers! :-(

But then, their line is 'We don't support Linus. Our modems won't work under Linux.' Even though they work perfectly (except for the secrets they choose to keep!

I hope someone can escalate this information into the update channels.

bye

ian

[irober02 (ianwroberts)]

Perhaps there are better changes that could be made. The DNS chaneg I've reported got me working again but I'm no IP4 or mobile broadband modem expert.

[rivode (bugs-launchpad-net-rivode)]

Those settings of yours are a bit odd... my DNS settings are 202.124.81.18 and 202.124.81.22.

The syslog suggests that the DNS addresses are reported during the PPP initialization, so if the ISP wants to change them, it wouldn't affect users using the automatic setting.

[irober02 (ianwroberts)]

That's better, thanks. I think the Ubuntu-delivered profile was set to 'Automatic (PPP) addresses only' with a couple of hard-coded DNS server addresses. Changing to Automatic and leaving the DNS addresses blank works fine and probably will be more accommodating to future changes by the OSP.

[Maarten Bezemer (veger)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running apport-collect 486166 and any other logs that are relevant for this particular issue.

[Launchpad Janitor (janitor)]

[Expired for network-manager (Ubuntu) because there has been no activity for 60 days.]