Unable to print PDFs to HP Color Laserjet 2605dn

Bug #486144 reported by LEGOManiac
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
evince (Ubuntu)
Incomplete
Low
Unassigned

Bug Description

Binary package hint: evince

On two machines - one upgraded from 9.04 to 9.10 and the other a clean install of 9.10, if I print a PDF to my HP LaserJet 2605dn printer, connected via ethernet, the print will appear to go through but will not actually produce a page (ie. it seems to abort).

This applies to both colour and B&W PDFs ranging from 1 page to 48 and whether I select to print the entire document or just the current page.

More specifically;

When I view the PDF and select print, the print queue shows the job as "processing", the printer data light flashes - and this may go on for several minutes with large documents - but then the light stops flashing, the job dissapears from the queue and no paper is passed through the printer - it's as though the job gets aborted.

Printing from Adobe's acroread is successful.

ProblemType: Bug
Architecture: i386
Date: Fri Nov 20 21:47:42 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: evince 2.28.1-0ubuntu1.2
ProcEnviron:
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: evince
Uname: Linux 2.6.31-14-generic i686
XsessionErrors:
 (gnome-settings-daemon:1717): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1717): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:1835): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:1813): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (synaptic:2173): Gtk-CRITICAL **: gtk_tree_view_unref_tree_helper: assertion `node != NULL' failed

Revision history for this message
LEGOManiac (bzflaglegomaniac) wrote :
Revision history for this message
Kemp (kemp-iualdii) wrote :

Problem seconded here with HP black and white printer (LJ4050).

Our network is set up so that we do printing via a server machine which exposes some printers via CUPS. I am able to print any file type (at least images, text files, postscript, and the test page) but not PDFs. I get no output at all. The job gets as far as the server's print queue but then silently vanishes. The printer shows no activity (as far as I've been able to tell). My machine is running Karmic and the sever is running Hardy. This setup worked previously with my machine using Jaunty.

Revision history for this message
Pedro Villavicencio (pedro) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information. Please include the information requested at https://wiki.ubuntu.com/DebuggingPrintingProblems as separate attachments.

Changed in evince (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Benjamin Drung (bdrung) wrote :

Can this bug be a duplicate of bug #419143?

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