Cannot connect with the ubuntu one client

[Yosef Karo]

Binary package hint: ubuntuone-client

During open week, when the lecture was being given on ubuntu one, it was the first time that I tried to use the client. I was not able to connect at all...the browser that was supposed to open automatically did not open at all. After the session that was given on IRC, I joined the ubuntu one channel on IRC where the lecturer himself along with another helper tried to narrow down the problem without success. Until today, I didn't try to use the client again until I read something on the forums which sparked my interests in ubuntu one again: I am still having the same problems. Fortunately, I discovered that by right-clicking on the 'cloud' icon that appears, I can 'Go to Web' and that is how I am currently using ubuntu one. However, it would be much nicer if the client would connect to the internet like it is supposed to.

-Yos

ProblemType: Bug
.home.yos..cache.ubuntuone.log.oauth.login.log: Starting Ubuntu One client version 1.0.2
.home.yos..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 show_applet = 1
 connected = True
 connect = 0
 bookmarked = True
Architecture: i386
Date: Fri Nov 20 11:46:31 2009
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-4.5-generic-pae
SourcePackage: ubuntuone-client
Uname: Linux 2.6.32-4-generic-pae i686

[Joshua Hoover (joshuahoover)]

Hi Yos,

I'm sorry Ubuntu One still isn't working properly for you. Are you using NetworkManager to connect to the Internet/network? Also, can you try quitting the Ubuntu One client, then run the following command from a terminal session and report what, if anything, is output there? ubuntuone-client-applet

Thank you,

Joshua

[Yosef Karo (yos)]

Hi Joshua,

No, I am not using NetworkManager to connect to the internet. I am using a broadband dongle that I could not configure with the network manager: I am using kppp to connect to the internet and yes, network manager reports that there is 'no network connection'. I'm trying to figure out how to get it to 'see' that I am connected to the internet.

I tried ubuntuone-client-applet and nothing was outputted from it.

-Yos

[Joshua Hoover (joshuahoover)]

Hi Yos,

Please try our latest beta PPA package that tries to remove the need for NetworkManager and let me know if this works for you:

https://answers.edge.launchpad.net/ubuntuone-client/+faq/836

Thank you,

Joshua

[Yosef Karo (yos)]

Hello Joshua,

I followed all of the steps that were given however, this did not work for me. A possible reason for this could be because I am now on Lucid...maybe I should have replaced Karmic main with Lucid main ;) Although, the differences between Karmic and Lucid are still relatively small so I believe that this should have worked just like it should work on Karmic. But I'm no expert :)

-Yos

[Joshua Hoover (joshuahoover)]

Yos,

Do you get any errors when trying to install the beta PPA? You will have to replace karmic with lucid in the repo name.

Thank you,

Joshua

[Yosef Karo (yos)]

Joshua,

I carefully followed all of the steps that you gave me, including switching karmic to lucid in the repo; the installation went smoothly
without any errors. However, I am still having the same issue that I stated above.

-Yos

[Joshua Hoover (joshuahoover)]

Hi Yos,

 Can you run the following command in a terminal session and report back the output in a comment here?

wget -q http://launchpadlibrarian.net/34282008/nm-checker && chmod 755 nm-checker && ./nm-checker

This downloads a small python script (that collects information about the state of NetworkManager on your computer), sets it to executable, and runs the script. If you want to check the script first, please open the URL in your browser first before running the command. :-)

After doing this, please try the following to remove NetworkManager completely from your computer. It probably is, but just in case: sudo apt-get remove network-manager

Thank you,

Joshua

[Yosef Karo (yos)]

Hi Joshua,

Now this seems strange to me: when I paste that command in terminal, it doesn't even wait for me to hit enter. This is the output that I get:

yos@yos-laptop:~$ wget -q http://launchpadlibrarian.net/34282008/nm-checker && chmod 755
chmod: missing operand after `755'
Try `chmod --help' for more information.
yos@yos-laptop:~$ nm-checker && ./nm-checker
nm-checker: command not found

Should I go ahead and remove NetworkManager with: sudo apt-get remove network-manager ?

-Yos

[Joshua Hoover (joshuahoover)]

Hi Yos,

You need to make sure the command is entered all on one line. It looks like it's breaking up after 755 there.

Thank you,

Joshua

[Yosef Karo (yos)]

Ok Joshua,

This time I received the following output: Got state: 4
Now, should I uninstall NetworkManager ?

-Yos

[Joshua Hoover (joshuahoover)]

Yos, Yes, please uninstall NetworkManager as Ubuntu One is finding NetworkManager and NetworkManager is telling the client that there is no connection. Thank you, Joshua

[Yosef Karo (yos)]

Joshua,

I followed the step given above and NetworkManager has been completely removed. However, the same problem persists. I'll try rebooting and let you know if that works.

-Yos

[Yosef Karo (yos)]

Joshua, even rebooting did not help matters...still the same problem.

-Yos

[Joshua Hoover (joshuahoover)]

Hi Yos,

Hmmm... OK. Can you provide the following:

1) Attach ~/.cache/ubuntuone/log/syncdaemon-exceptions.log
2) Attach ~/.cache/ubuntuone/log/oauth-login.log
3) Quit the Ubuntu One client and start from a terminal session and report any output (Applications->Accessories->Terminal):
    ubuntuone-client-applet

Thank you,

Joshua

[Yosef Karo (yos)]

~/.cache/ubuntuone/log/syncdaemon-exceptions.log

[Yosef Karo (yos)]

~/.cache/ubuntuone/log/oauth-login.log

[Yosef Karo (yos)]

And Finally:

Quit the Ubuntu One client and start from a terminal session and report any output (Applications->Accessories->Terminal):
    ubuntuone-client-applet

(ubuntuone-client-applet:4197): Gtk-WARNING **: Unable to locate theme engine in module_path: "ubuntulooks",
ERROR:dbus.proxies:Introspect error on org.freedesktop.NetworkManager:/org/freedesktop/NetworkManager: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files

-Yos

[Joshua Hoover (joshuahoover)]

Hi Yos,

Thank you for all the logs and info! If you run this command again from a terminal session (all on one line), can you tell me what you get back?

wget -q http://launchpadlibrarian.net/34282008/nm-checker && chmod 755 nm-checker && ./nm-checker

Thank you,

Joshua

[Yosef Karo (yos)]

Hey Joshua,

After running that command, here is the output:

(nm-checker:4469): Gtk-WARNING **: Unable to locate theme engine in module_path: "ubuntulooks",
ERROR:dbus.proxies:Introspect error on org.freedesktop.NetworkManager:/org/freedesktop/NetworkManager: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files
org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files

-Yos