Ubuntuone won't sync

[maxstirner]

Binary package hint: ubuntuone-client

It's reporting some exciting-looking errors in the log. Won't sync properly (server-client).

ProblemType: Bug
.home.user..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 0
Architecture: i386
Date: Wed Nov 18 12:07:11 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-15.50-generic-pae
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-15-generic-pae i686

[maxstirner (philipp-d)]

It also likes renaming files/folders to "file/folder.conflict"

[Joshua Hoover (joshuahoover)]

Hi Max,

I'm sorry to hear Ubuntu One isn't working properly for you. Can you try the following:

1) Quit the Ubuntu One client
2) Copy your ~/Ubuntu One folder somewhere else (like to your ~/Desktop)
3) Launch a terminal session (Applications->Accessories->Terminal) and run:
    sudo rm -rf ~/.local/share/ubuntuone/syncdaemon
    sudo rm -rf ~/Ubuntu One/
4) Start the Ubuntu One client
5) See if Ubuntu One properly syncs your files from the server to your computer
6) Replace any files from the backed up ~/Ubuntu One folder into your ~/Ubuntu One folder

Let me know if you receive the same types of errors or not.

Thank you,

Joshua

[maxstirner (philipp-d)]

"2009-11-24 23:07:53,655 - pyinotify - ERROR - The path /home/user/Ubuntu One/XXXXXXX of this watch <Watch wd=2 mask=3064 auto_add=False proc_fun=None path=/home/user/Ubuntu One/XXXXX dir=True > must not be trusted anymore"

Funnily enough, that seems to have improved matters. The web account got emptied, then populated upon readding of the files to the ubuntu one folder.

It may be helpful to explain that I am using ubuntu one on two workstations, as I want to share/synchronise some simple files between them. On pc two, no files are downloaded, and it results in:

2009-11-24 23:16:40,443 - ubuntuone.SyncDaemon.sync - ERROR - T:We broke the Universe! local_hash '', server_hash '', is_partial True:T ce70a948-bfc1-4ccd-8e25-2461d72ccbf4 [root:940f9ee7-c193-4fd1-a5ac-778e1b447470] ''/home/user/Ubuntu One'' | cant find current state: {'is_directory': 'T', 'changed': "We broke the Universe! local_hash '', server_hash '', is_partial True", 'has_metadata': 'T'}
2009-11-24 23:16:40,445 - ubuntuone.SyncDaemon.sync - ERROR - unhandled exception
Traceback (most recent call last):
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/sync.py", line 310, in on_event
    **kwargs)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/fsm/fsm.py", line 116, in on_event
    raise KeyError("Incorrect In State")
KeyError: 'Incorrect In State'

[Rick McBride (rmcbride)]

This looks like a metadata issue.

[Rick McBride (rmcbride)]

I am unable to set a priority on this bug report.

[maxstirner (philipp-d)]

Note that I had to reinstall my karmic on that particular pc (unrelated issue) and it's working fine now, so I cannot reproduce it/provide further information from hereon in.

[Guillermo Gonzalez (verterok)]

Hi,

In order to find out what's the problem we need the syncdaemon logs, located at ~/.cache/ubuntuone/log.

if you can reproduce this, please follow this steps to set the log level in debug:

1. Open (or create if it doesn't exist): ~/.config/ubuntuone/syncdaemon.conf
2. Add the following 2 lines to this file and save:

[__main__]
log_level = DEBUG

3. Restart the Ubuntu One client
4. Let the client try to sync (maybe even add a file to force it to sync)
5. Attach ~/.cache/ubuntuone/log/syncdaemon.log to this bug report

Regards

[Peter Hansen (peterih)]

Followed your steps. Logfile attached. I did not reach the incorrect state problem in the time I gave it but U1 lost connection several times and did not perform any syncronization.

[Duane Hinnen (duanedesign)]

  Your disconnects might of been because of the degraded service that was experienced recently. Sync performance has been improving a lot. Has your connection improved?

thank you,
duanedesign

[Duane Hinnen (duanedesign)]

If this is still an issue for you with the latest version of Ubuntu One you can reopen this bug by setting the 'Status' to 'New'. The status of a bug report can be modified by clicking on the current status in the yellow line, which will reveal a sub menu. You can then set a new status in the drop down box. Please provide the information requested by Guillermo.

Please continue to report any bugs you may find in the future.

thank you,
duanedesign