Authentication failed in empathy with the MSN protocol

[Larry Abee]

Binary package hint: empathy

Whenever trying to connect to the MSN protocol in empathy, says authentication failed.

[Larry Abee (larryabee)]

I checked multiple times if I entered the password correctly, it is correct, also if it helps my password is over 10 characters long and in all caps, I know in older versions of pidgin (gaim) this used to be a problem with the MSN protocol resulting in the same problem as this, please fix this :(

[Brian Curtis (bcurtiswx)]

Thanks for your bug report and helping to make Ubuntu better. This issue is an upsteam one, please submit a report for this bug using the instructions at https://bugs.freedesktop.org/ . This is a telepathy-butterfly issue, so I have marked as such and invalidated empathy.

[Sebastien Bacher (seb128)]

could you try if that's still an issue in lucid?

[Kgaut (kevin-gautreau)]

Seem to have the same problem on Lucid 64bits. I've a 20 caracters' password, It's working with pidgin but not with empathy.

[Kgaut (kevin-gautreau)]

Just found a clue, if I type only the 16 firsts characters of my windows live password, it's working.

[Jonathan Rothwell (jrothwell97)]

I can verify that kgaut's trick works, at least for my case of the problem.

[Kgaut (kevin-gautreau)]

So I think that for msn connexion, empathy should truncate password longer than 16 characters. I think that's done by Pidgin.

[Omer Akram (om26er)]

please obtain telepathy-butterfly logs from Help>Debug and select butterfly there, save the logs and attach to this bug report.

[Omer Akram (om26er)]

I just changed my password to very very long characters and added my hotmail account into empathy and it worked fine in Ubuntu-10.10 is anyone facing this issue in Ubuntu-10.10 if yes please attach the telepathy-butterfly logs as suggested else this bug will be closed as invalid.

[Omer Akram (om26er)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!