Bug #481838 “Ubuntu One does not synchronize since 10-11-2009” : Bugs : ubuntuone-client package : Ubuntu

Revision history for this message

gerard.pujadas (gerard-pujadas) wrote on 2009-11-13:

#1

Screen_captures.tar.gz Edit (526.8 KiB, application/x-tar)
.home.gerard..cache.ubuntuone.log.oauth.login.log.txt Edit (911 bytes, text/plain; charset="utf-8")
.home.gerard..cache.ubuntuone.log.syncdaemon.exceptions.log.txt Edit (613 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (3.8 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (218 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (890 bytes, text/plain; charset="utf-8")

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-11-20:

#2

Hi Gerard,

I'm sorry to hear Ubuntu One isn't working properly for you. Can answer a couple questions for me?

1) Based on the oauth-login.log, it looks like one of the lines may be having trouble getting out through a proxy server. Are you behind a proxy server?

2) How many files are you trying to sync since you've upgraded your account? (It shouldn't matter, but this information will help us narrow down the possibilities of what the cause of this problem is.)

Thank you,

Joshua

Changed in ubuntuone-client (Ubuntu):
status:	New → Incomplete

Revision history for this message

gerard.pujadas (gerard-pujadas) wrote on 2009-11-20: Re: [Bug 481838] Re: Ubuntu One does not synchronize since 10-11-2009

#3

Dear Joshua,

thanks for your help

I'm sorry to hear Ubuntu One isn't working properly for you. Can answer
> a couple questions for me?
>
> 1) Based on the oauth-login.log, it looks like one of the lines may be
> having trouble getting out through a proxy server. Are you behind a
> proxy server?
>

No to my knowledge. When I installed Ubuntu 9.10, I made a default
installation and I didn't have to answer to any question relative to the
network. It is true that in my laptop computer I have configured Firefox in
order to be able to have access to the electronic resources of my University
library from home, but usually I have this disconnected. Moreover, my
desktop computer in the University (the computer that it is synchronized
with my laptop) does not have any proxy configured in Firefox (and the
installation of Ubuntu 9.10 was also by default) and Ubuntu One does not
work. Other members of my lab have also installed Ubuntu 9.10 in their
desktop computers and configured Ubuntu One but after using it during some
days without problems now are experimenting the same troubles that I have
described.

>
> 2) How many files are you trying to sync since you've upgraded your
> account? (It shouldn't matter, but this information will help us narrow
> down the possibilities of what the cause of this problem is.)
>

The situation of both Ubuntu One folders since last week (more or less) is
the next:

In my desktop computer the contents of Ubuntu One is:
gerard@URV-nutrigenomica-01:~/Ubuntu One/Recerca$ ls -lR | grep ^'-' | wc -l
167
gerard@URV-nutrigenomica-01:~/Ubuntu One/Recerca$ ls -lR | grep ^'d' | wc -l
41
gerard@URV-nutrigenomica-01:~/Ubuntu One/Recerca$

In my laptop computer the contents of Ubuntu One is:

gerard@gpujadas:~/Ubuntu One$ ls -lR | grep ^'-' | wc -l
1
gerard@gpujadas:~/Ubuntu One$ ls -lR | grep ^'d' | wc -l
0

Ubuntu One fails to synchronize even if I only change one file. This was not
the situation the first time I used the program (it works perfectly).
Curiously, Ubuntu One starts to fail after updating my subscription to 50 Gb

Please, let me know if you need further information or if you need to log
into my Desktop computer (if this is the case, I would need the IP number of
the computer that you will use to connect in order that the informatics
administration of my University allows temporally the access).

Please, let me know also when the problem is solved

Best

Gerard

Dear Joshua,

thanks for your help

I'm sorry to hear Ubuntu One isn't working properly for you. Can answer
> a couple questions for me?
>
> 1) Based on the oauth-login.log, it looks like one of the lines may be
> having trouble getting out through a proxy server. Are you behind a
> proxy server?
>

No to my knowledge. When I installed Ubuntu 9.10, I made a default
installation and I didn't have to answer to any question relative to the
network. It is true that in my laptop computer I have configured Firefox in
order to be able to have access to the electronic resources of my University
library from home, but usually I have this disconnected. Moreover, my
desktop computer in the University (the computer that it is synchronized
with my laptop) does not have any proxy configured in Firefox (and the
installation of Ubuntu 9.10 was also by default) and Ubuntu One does not
work. Other members of my lab have also installed Ubuntu 9.10 in their
desktop computers and configured Ubuntu One but after using it during some
days without problems now are experimenting the same troubles that I have
described.

>
> 2) How many files are you trying to sync since you've upgraded your
> account? (It shouldn't matter, but this information will help us narrow
> down the possibilities of what the cause of this problem is.)
>

The situation of both Ubuntu One folders since last week (more or less) is
the next:

In my desktop computer the contents of Ubuntu One is:
gerard@URV-nutrigenomica-01:~/Ubuntu One/Recerca$ ls -lR | grep ^'-' | wc -l
167
gerard@URV-nutrigenomica-01:~/Ubuntu One/Recerca$ ls -lR | grep ^'d' | wc -l
41
gerard@URV-nutrigenomica-01:~/Ubuntu One/Recerca$

In my laptop computer the contents of Ubuntu One is:

gerard@gpujadas:~/Ubuntu One$ ls -lR | grep ^'-' | wc -l
1
gerard@gpujadas:~/Ubuntu One$ ls -lR | grep ^'d' | wc -l
0

Ubuntu One fails to synchronize even if I only change one file. This was not
the situation the first time I used the program (it works perfectly).
Curiously, Ubuntu One starts to fail after updating my subscription to 50 Gb

Please, let me know if you need further information or if you need to log
into my Desktop computer (if this is the case, I would need the IP number of
the computer that you will use to connect in order that the informatics
administration of my University allows temporally the access).

Please, let me know also when the problem is solved

Best

Gerard

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-11-20:

#4

Hi Gerard,

Thank you for the prompt reply and your detailed answers! I think we're going to need to see some debug logs, which will require you to do the following:

1. Open (or create if it doesn't exist): ~/.config/ubuntuone/syncdaemon.conf
2. Add the following 2 lines to this file and save:

[__main__]
log_level = DEBUG

3. Restart the Ubuntu One client
4. Let the client try to sync (maybe even add a file to force it to sync)
5. Attach ~/.cache/ubuntuone/log/syncdaemon.log to this bug report

Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

Thank you,

Joshua

Revision history for this message

gpujadas (gerard-pujadas-urv) wrote on 2009-11-20:

#5

syncdaemon.log Edit (2.7 KiB, text/plain)

syncdaemon.log file

Revision history for this message

gerard.pujadas (gerard-pujadas) wrote on 2009-11-20:

#6

syncdaemon.log Edit (2.7 KiB, application/octet-stream; name="syncdaemon.log")

Done

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-11-20:

#7

Hi Gerard,

Unfortunately, these log files don't appear to have DEBUG entries in them. Did you restart the Ubuntu One client after you added the lines I gave for the syncdaemon.conf file?

Thank you,

Joshua

Revision history for this message

gerard.pujadas (gerard-pujadas) wrote on 2009-11-20:

#8

Dear Joshua,

> Unfortunately, these log files don't appear to have DEBUG entries in
> them. Did you restart the Ubuntu One client after you added the lines I
> gave for the syncdaemon.conf file?
>
> can you tell me how to restart Ubuntu One? I went to Applications ->
Internet -> Ubuntu One. Was this incorrect?

Best

Gerard

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-11-20:

#9

Hi Gerard,

If you don't see the Ubuntu One client in your task bar (because it's hidden), then you can quit it from a terminal session:

Applications->Accessories->Terminal
killall ubuntuone-client-applet ubuntuone-syncdaemon

To start Ubuntu One, you do it by: Applications->Internet->Ubuntu One

Thank you,

Joshua

Revision history for this message

gpujadas (gerard-pujadas-urv) wrote on 2009-11-21:

#10

syncdaemon.log Edit (5.1 KiB, text/plain)

Dear Joshua,

please find enclosed the syncdaemon.log after restarting Ubuntu One and adding one file (called nou_doc) and a folder (called nova_carpeta). Please, let me know if you need more help

Best

Gerard

Revision history for this message

gpujadas (gerard-pujadas-urv) wrote on 2009-11-21:

#11

Captura.png Edit (233.8 KiB, image/png)

Dear Joshua,

I am attaching also a screen capture with one Ubuntu One error message that I have received this afternoon in my laptop

Hope that this helps

Best

Gerard

Matt Griffin (mattgriffin) on 2009-11-30

Changed in ubuntuone-client (Ubuntu):
assignee:	nobody → Lucio Torre (lucio.torre)

Natalia Bidart (nataliabidart) on 2009-11-30

Changed in ubuntuone-client (Ubuntu):
assignee:	Lucio Torre (lucio.torre) → Naty Bidart (nataliabidart)

Revision history for this message

Natalia Bidart (nataliabidart) wrote on 2009-11-30:

#12

Hi Gerard,

I've looking at the logs you uploaded, and the last one (syncdaemon.log) shows that the computer is ready to synchronize the content in Ubuntu One folder, but the client hasn't received the "go ahead" order (that would be hitting "Connect" on the desktop applet).

If you could please, do the following:

* Start the applet, click on Connect, and wait until the synch process finishes.

If something fails, please attach all the logs at the following directory: /home/gerard/.cache/ubuntuone/log/

Thank you!

Revision history for this message

gerard.pujadas (gerard-pujadas) wrote on 2009-11-30:

#13

log.tar.gz Edit (4.3 KiB, application/x-tar)

Dear Naty,

although I have pressed either the "connect" button in the "Ubuntu One" folder or I have pressed the cloud symbol in the top desktop panel, there is no apparent connection (in fact, the cloud appears with an exclamation mark within it ...

I attach the contents of directory: /home/gerard/.cache/ubuntuone/log/ in the log.tar.gz file

Please, do not hesitate to contact me if you need that I made something more

Best

Gerard

Revision history for this message

Natalia Bidart (nataliabidart) wrote on 2009-11-30:

#14

Gerard,

I'm reviewing your logs right now. The applet is not being able to authenticate with the cloud. I'm forwarding this to the proper manager.

In the mean time, could you please also attach your config for /home/gerard/.config/ubuntuone/syncdaemon.conf ? One thing you can try is checking if your settings look like this:

[bandwidth_throttling]
on = False
read_limit = -1
write_limit = -1

If you have throttling enabled, please try closing the applet, disabling it, and then reopening and reconnecting the applet.

You can reach me through IRC at freenode on #ubuntuone channel, my nickname is nessita. Please fell free to ping me so we can investigate this issue further.

Thanks!

Changed in ubuntuone-client (Ubuntu):
assignee:	Naty Bidart (nataliabidart) → John Lenton (chipaca)
status:	Incomplete → Confirmed
tags:	added: no-access-token

Revision history for this message

gerard.pujadas (gerard-pujadas) wrote on 2009-11-30:

#15

ubuntuone.tar.gz Edit (320 bytes, application/x-tar)

Dear Naty,

the file /home/gerard/.config/ubuntuone/syncdaemon.conf is not in my computer:

gerard@gpujadas:~$ find .config/ -name syncdaemon.conf
gerard@gpujadas:~$

instead, the contents of the /home/gerard/.config/ubuntuone/ directory is attached

Thus, please, let me know in which file I can made the following:

One thing you can try is checking if your settings look like this:

     [bandwidth_throttling]
     on = False
     read_limit = -1
     write_limit = -1

Relative to close the applet, disabling it, and then reopening and reconnecting the applet, could you give me the information about how to do it? I imagine that first I have to select the cloud in the panel with the right mouse button and select Close and after go to Applications -> Internet -> Ubuntu One

Is this correct?

Relative to the IRC at freenode on #ubuntuone channel, I have never used it. Could you help me and tell me which application I need to use? Sorry for this

I have to leave now, as soon as I could, I will reply to your questions

Waiting for your feedback

Best

Gerard

Revision history for this message

Natalia Bidart (nataliabidart) wrote on 2009-11-30:

#16

Gerard,

below some answers:

* if you don't have the /home/gerard/.config/ubuntuone/syncdaemon.conf file, it means you never edited the preferences, which is ok. It's better if you don't edit those because there is an issue that enables throttling even if the user never explicitly enabled it.

* To close the applet, right click on the cloud on the systray and then click on "Quit". To re open, Applications -> Internet -> Ubuntu One is correct.

* To connect to IRC you can use a desktop application, like Pidgin (this is a how to I found on the web http://www.zantherus.com/community/topic/2635-howto-connect-to-irc-with-pidgin/) or you can use a Web IRC client, like this one http://www.mibbit.com/

Anyways, the issue you're experimenting is related to authentication, and this bug report has been already assigned to the proper manager (and I also notify him by IRC :-)).

Good luck!

Revision history for this message

gerard.pujadas (gerard-pujadas) wrote on 2009-11-30:

#17

Dear Naty,

Anyways, the issue you're experimenting is related to authentication,
> and this bug report has been already assigned to the proper manager (and
> I also notify him by IRC :-)).
>
> Good luck!
>
>
thanks for your help

Best

Gerard

Revision history for this message

gerard.pujadas (gerard-pujadas) wrote on 2009-12-01:

#18

Dear John,

my wife will have a baby in the next days. Therefore, do not hesitate if you have no answer from me during some days

Best

Gerard

Revision history for this message

John Lenton (chipaca) wrote on 2009-12-11:

#19

Gerard,

First, on the lab computer (the one where apt-cache policy shows you using 1.1+r276-0ubuntu1~ppa1~jaunty, the jaunty version from the ppa from before you upgraded to karmic), please do
sudo apt-get install {python-ubuntuone-client,ubuntuone-client{,-gnome,-tools}}/karmic-updates
this will take your client versions forward to the ones in karmic.
Alternatively, if you're feeling brave (although no braver than when you did this for jaunty), you can re-enable the ubuntuone beta ppa (but pointing it at karmic, not jaunty). This has the additional benefit of bringing in some newer fixes, but the added risk of being more bleeding edge.

Once that is done, please report how things go, and if things are still broken we can schedule some 1-on-1 time to get it working again for you.

Thanks for your continuing patience,

Revision history for this message

gerard.pujadas (gerard-pujadas) wrote on 2009-12-11:

#20

bug_report_material.tar.gz Edit (124.0 KiB, application/x-gzip; name="bug_report_material.tar.gz")

Download full text (7.2 KiB)

Dear John,

First, on the lab computer (the one where apt-cache policy shows you using
> 1.1+r276-0ubuntu1~ppa1~jaunty, the jaunty version from the ppa from before
> you upgraded to karmic), please do
> sudo apt-get install
> {python-ubuntuone-client,ubuntuone-client{,-gnome,-tools}}/karmic-updates
> this will take your client versions forward to the ones in karmic.
>

thanks for your message. I have done this but Ubuntu One does not work:

gerard@URV-nutrigenomica-01:~$ sudo -s
[sudo] password for gerard:
root@URV-nutrigenomica-01:~# sudo apt-get install
{python-ubuntuone-client,ubuntuone-client{,-gnome,-tools}}/karmic-updates
S'està llegint la llista de paquets... Fet
S'està construint l'arbre de dependències
S'està llegint la informació de l'estat... Fet
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
python-ubuntuone-client
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
ubuntuone-client
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
ubuntuone-client-gnome
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
ubuntuone-client-tools
S'instal·laran els paquets NOUS següents:
ubuntuone-client-tools
Es DESACTUALITZARAN els paquets següents:
python-ubuntuone-client ubuntuone-client ubuntuone-client-gnome
0 actualitzats, 1 nous a instal·lar, 3 desactualitzats, 0 a suprimir i 33 no
actualitzats.
Es necessita obtenir 269kB d'arxius.
Després d'aquesta operació s'empraran 209kB d'espai en disc addicional.
Voleu continuar [S/n]? S
Bai:1 http://archive.ubuntu.com karmic-updates/main ubuntuone-client-gnome
1.0.2-0ubuntu2 [88,7kB]
Bai:2 http://archive.ubuntu.com karmic-updates/main ubuntuone-client
1.0.2-0ubuntu2 [22,2kB]
Bai:3 http://archive.ubuntu.com karmic-updates/main python-ubuntuone-client
1.0.2-0ubuntu2 [129kB]
Bai:4 http://archive.ubuntu.com karmic-updates/universe
ubuntuone-client-tools 1.0.2-0ubuntu2 [29,4kB]
269kB baixats en 0s (328kB/s)
dpkg: warning: downgrading ubuntuone-client-gnome from
1.1+r278-0ubuntu1~ppa1~jaunty to 1.0.2-0ubuntu2.
(S'està llegint la base de dades ... hi ha 142597 fitxers i directoris
instal·lats actualment.)
S'està preparant per a reemplaçar ubuntuone-client-gnome
1.1+r278-0ubuntu1~ppa1~jaunty (fent servir
.../ubuntuone-client-gnome_1.0.2-0ubuntu2_amd64.deb) ...
S'està desempaquetant el reemplaçament de ubuntuone-client-gnome ...
dpkg: warning: downgrading ubuntuone-client from
1.1+r278-0ubuntu1~ppa1~jaunty to 1.0.2-0ubuntu2.
S'està preparant per a reemplaçar ubuntuone-client
1.1+r278-0ubuntu1~ppa1~jaunty (fent servir
.../ubuntuone-client_1.0.2-0ubuntu2_all.deb) ...
S'està desempaquetant el reemplaçament de ubuntuone-client ...
dpkg: warning: downgrading python-ubuntuone-client from
1.1+r278-0ubuntu1~ppa1~jaunty to 1.0.2-0ubuntu2.
S'està preparant per a reemplaçar python-ubuntuone-client
1.1+r278-0ubuntu1~ppa1~jaunty (fent servir
.../python-ubuntuone-client_1.0.2-0ubuntu2_all.deb) ...
S'està desempaquetant el reemplaçament de python-ubuntuone-client ...
S'està seleccionant el paquet ubuntuone-client-tools prèviament no
seleccionat.
S'està desempaquetant ubuntuone-client-tools (de
.../ubuntuone-client-tools_1.0.2-0ubuntu2_all.deb...

Dear John,

First, on the lab computer (the one where apt-cache policy shows you using
> 1.1+r276-0ubuntu1~ppa1~jaunty, the jaunty version from the ppa from before
> you upgraded to karmic), please do
> sudo apt-get install
> {python-ubuntuone-client,ubuntuone-client{,-gnome,-tools}}/karmic-updates
> this will take your client versions forward to the ones in karmic.
>

thanks for your message. I have done this but Ubuntu One does not work:

gerard@URV-nutrigenomica-01:~$ sudo -s
[sudo] password for gerard:
root@URV-nutrigenomica-01:~# sudo apt-get install
{python-ubuntuone-client,ubuntuone-client{,-gnome,-tools}}/karmic-updates
S'està llegint la llista de paquets... Fet
S'està construint l'arbre de dependències
S'està llegint la informació de l'estat... Fet
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
python-ubuntuone-client
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
ubuntuone-client
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
ubuntuone-client-gnome
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
ubuntuone-client-tools
S'instal·laran els paquets NOUS següents:
  ubuntuone-client-tools
Es DESACTUALITZARAN els paquets següents:
  python-ubuntuone-client ubuntuone-client ubuntuone-client-gnome
0 actualitzats, 1 nous a instal·lar, 3 desactualitzats, 0 a suprimir i 33 no
actualitzats.
Es necessita obtenir 269kB d'arxius.
Després d'aquesta operació s'empraran 209kB d'espai en disc addicional.
Voleu continuar [S/n]? S
Bai:1 http://archive.ubuntu.com karmic-updates/main ubuntuone-client-gnome
1.0.2-0ubuntu2 [88,7kB]
Bai:2 http://archive.ubuntu.com karmic-updates/main ubuntuone-client
1.0.2-0ubuntu2 [22,2kB]
Bai:3 http://archive.ubuntu.com karmic-updates/main python-ubuntuone-client
1.0.2-0ubuntu2 [129kB]
Bai:4 http://archive.ubuntu.com karmic-updates/universe
ubuntuone-client-tools 1.0.2-0ubuntu2 [29,4kB]
269kB baixats en 0s (328kB/s)
dpkg: warning: downgrading ubuntuone-client-gnome from
1.1+r278-0ubuntu1~ppa1~jaunty to 1.0.2-0ubuntu2.
(S'està llegint la base de dades ... hi ha 142597 fitxers i directoris
instal·lats actualment.)
S'està preparant per a reemplaçar ubuntuone-client-gnome
1.1+r278-0ubuntu1~ppa1~jaunty (fent servir
.../ubuntuone-client-gnome_1.0.2-0ubuntu2_amd64.deb) ...
S'està desempaquetant el reemplaçament de ubuntuone-client-gnome ...
dpkg: warning: downgrading ubuntuone-client from
1.1+r278-0ubuntu1~ppa1~jaunty to 1.0.2-0ubuntu2.
S'està preparant per a reemplaçar ubuntuone-client
1.1+r278-0ubuntu1~ppa1~jaunty (fent servir
.../ubuntuone-client_1.0.2-0ubuntu2_all.deb) ...
S'està desempaquetant el reemplaçament de ubuntuone-client ...
dpkg: warning: downgrading python-ubuntuone-client from
1.1+r278-0ubuntu1~ppa1~jaunty to 1.0.2-0ubuntu2.
S'està preparant per a reemplaçar python-ubuntuone-client
1.1+r278-0ubuntu1~ppa1~jaunty (fent servir
.../python-ubuntuone-client_1.0.2-0ubuntu2_all.deb) ...
S'està desempaquetant el reemplaçament de python-ubuntuone-client ...
S'està seleccionant el paquet ubuntuone-client-tools prèviament no
seleccionat.
S'està desempaquetant ubuntuone-client-tools (de
.../ubuntuone-client-tools_1.0.2-0ubuntu2_all.deb) ...
S'estan processant els activadors per a desktop-file-utils ...
S'estan processant els activadors per a hicolor-icon-theme ...
S'estan processant els activadors per a man-db ...
S'està configurant python-ubuntuone-client (1.0.2-0ubuntu2) ...

S'està configurant ubuntuone-client (1.0.2-0ubuntu2) ...
S'està configurant ubuntuone-client-gnome (1.0.2-0ubuntu2) ...
S'està configurant ubuntuone-client-tools (1.0.2-0ubuntu2) ...

root@URV-nutrigenomica-01:~#

Then, I have decided to delete my lab desktop computer from the computers in
my account and have only synchronized my laptop. I have run the *apt-get
install {python-ubuntuone-client,
ubuntuone-client{,-gnome,-tools}}/karmic-updates* command in my laptop:

root@gpujadas:~# sudo apt-get install
{python-ubuntuone-client,ubuntuone-client{,-gnome,-tools}}/karmic-updates
S'està llegint la llista de paquets... Fet
S'està construint l'arbre de dependències
S'està llegint la informació de l'estat... Fet
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
python-ubuntuone-client
python-ubuntuone-client ja es troba en la versió més recent.
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
ubuntuone-client
ubuntuone-client ja es troba en la versió més recent.
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
ubuntuone-client-gnome
ubuntuone-client-gnome ja es troba en la versió més recent.
Versió seleccionada 1.0.2-0ubuntu2 (Ubuntu:9.10/karmic-updates) per a
ubuntuone-client-tools
ubuntuone-client-tools ja es troba en la versió més recent.
Els paquets següents s'instal·laren automàticament i ja no són necessaris:
  erlang-crypto erlang-xmerl python-couchdb erlang-syntax-tools libsctp1
libdns50 lksctp-tools couchdb-bin erlang-runtime-tools
  python-desktopcouch erlang-mnesia erlang-public-key
python-desktopcouch-records desktopcouch erlang-inets erlang-ssl erlang-base
Empreu «apt-get autoremove» per a suprimir-los.
0 actualitzats, 0 nous a instal·lar, 0 a suprimir i 0 no actualitzats.

I have also removed all the files that were in my
https://one.ubuntu.comaccount and have only one file in the Ubuntu One
folder of my laptop (
*i.e.* the *Captura.png* file).

Then I have pushed the "Connect" option of the Ubuntu One cloud but nothing
occurs (pushing also the "Connect" button in the Ubuntu One folder of my
laptop does not produce any effect.

Therefore, I:

*1)* Delete also my laptop computer from the computers in my account (there
were no synchronized computers)
*2)* Created the file */home/gerard/.config/ubuntuone/syncdaemon.conf* and
write the next two lines on it:

[__main__]
log_level = DEBUG

*3)* Quit the Ubuntu One client by writing the *killall
ubuntuone-client-applet ubuntuone-syncdaemon* command in the terminal:

root@gpujadas:~/.config/ubuntuone# killall ubuntuone-client-applet
ubuntuone-syncdaemon

*4)* Start again Ubuntu One by going to: *Applications->Internet->Ubuntu One
* and confirm computer access by giving my laptop the name *
gpujadas_SONY_VAIO* and push the *Add this computer* button. Strangely,
there was a second *Confirm Computer Access* screen that asked me again for
the name of my computer and I gave now the name *gpujadas_SONY_VAIO_02* and
push the *Add this computer* button. This repeats a couple of times more (I
named at the third time the computer as *gg*) and when I push the cancel
button (the fourth time the server asked me to add the computer) the message
in the web browser screen was *There was an error  The authentication
process has not succeeded. This may be a temporary problem; please try again
in a few minutes.* I am attaching the contents of the *
/home/gerard/.cache/ubuntuone/log* folder to this bug report.

> Once that is done, please report how things go, and if things are still
> broken we can schedule some 1-on-1 time to get it working again for you.
>
> Thanks for your continuing patience,
>
>
please, let me know if you need more information

Waiting for your feedback

Best

Gerard

-- 
Gerard Pujadas
http://bioquimica.urv.cat/eng/fitxa.jsp?id=22
Nutrigenomics Research Group
Biochemistry and Biotechnology Department
Universitat Rovira i Virgili
Tarragona, Catalonia

Revision history for this message

gerard.pujadas (gerard-pujadas) wrote on 2009-12-11:

#21

More information on my current laptop configuration:

gerard@gpujadas:~/.config/ubuntuone$ *lsb_release -rd*
Description: Ubuntu 9.10
Release: 9.10

gerard@gpujadas:~/.config/ubuntuone$ *apt-cache policy ubuntuone-client*
ubuntuone-client:
  Instal·lat: 1.0.2-0ubuntu2
  Candidat: 1.0.2-0ubuntu2
  Taula de versió:
*** 1.0.2-0ubuntu2 0
        500 http://archive.ubuntu.com karmic-updates/main Packages
        100 /var/lib/dpkg/status
     1.0.2-0ubuntu1 0
        500 http://archive.ubuntu.com karmic/main Packages

Hope this helps

Best

Gerard

Natalia Bidart (nataliabidart) on 2009-12-15

tags:

removed: no-access-token

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-12-15:

#22

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 488413, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

We have a fix you can try in our beta PPA. If you follow the steps in the following FAQ you should be able to try out this new fix: https://answers.edge.launchpad.net/ubuntuone-client/+faq/836 If you are already using the beta PPA, then please check for and install the latest updates via Update Manager and then restart Ubuntu One.

Ubuntu
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Ubuntu One does not synchronize since 10-11-2009

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Ubuntu One does not synchronize since 10-11-2009

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Ubuntu
ubuntuone-client package