Ubuntu
ubuntuone-client package

ubuntu one is not connecting to server

Bug #481574 reported by tevoran on 2009-11-12

This bug report is a duplicate of: Bug #455544: "Protocol version error" - when bandwidth throttling is enabled with the default values. Edit Remove

This bug affects 5 people

Affects		Status	Importance	Assigned to	Milestone
	ubuntuone-client (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

Binary package hint: ubuntuone-client

Maybe it´s just a server problem, but I can´t connect to the server to use ubuntu one.
I can use the Internet page, but not the ubuntuone applet.
It seems I can connest for some seconds and then is the connection failed.

ProblemType: Bug
.home.johannes..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.johannes..config.ubuntuone.syncdaemon.conf:
[bandwidth_throttling]
on = True
read_limit = -1
write_limit = -1
.home.johannes..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
bookmarked = True
connected = True
connect = 1
show_applet = 0
Architecture: i386
Date: Thu Nov 12 22:27:30 2009
DistroRelease: Ubuntu 10.04
ExecutablePath: /usr/bin/ubuntuone-client-applet
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
InterpreterPath: /usr/bin/python2.6
Package: ubuntuone-client-gnome 1.0.2-0ubuntu2
ProcEnviron:
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-3.4-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.32-3-generic i686

Tags:

Revision history for this message

tevoran (swl) wrote on 2009-11-12:

.home.johannes..cache.ubuntuone.log.oauth.login.log.txt Edit (563 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (3.8 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (32.1 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (780 bytes, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (207 bytes, text/plain; charset="utf-8")

Revision history for this message

Rick McBride (rmcbride) wrote on 2009-11-13:

Hi!

I'm sorry you encoutered a problem with Ubuntu One. I believe the source of the problem is the following:

[bandwidth_throttling]
on = True
read_limit = -1
write_limit = -1

We're working on a better way of handling this, but for now if you could go into the configuration UI (right click on the Ubuntu One icon in the status tray or Applications>>Internet>>Ubuntu One) and either uncheck the Bandwidth throttling option or set the upload and download rates to something other than -1 or 0, it should work correctly.

Changed in ubuntuone-client (Ubuntu):
status:	New → Confirmed
status:	Confirmed → Incomplete

Revision history for this message

tevoran (swl) wrote on 2009-11-13:

I thank you for the fast answer and for the tip.
I hope you can solve the problem fast.
Good luck for you.

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-11-25:

I'm sorry to hear Ubuntu One isn't working properly for you. Fortunately, I think there is a workaround for this problem as I believe it's related to bug 455544 which occurs when the bandwidth preferences are set too low (or to the defaults). If you delete ~/.config/ubuntuone/syncdaemon.conf and restart the Ubuntu One client, you should be able to connect. Thank you, Joshua