Can't connect - either web or client

[tz]

Binary package hint: ubuntuone-client

The client doesn't work and DISPLAYS NO ERROR LOG, MESSAGE, OR ANYTHING WHICH MIGHT HELP, and DOES NOT HAVE ANY CONFIGURATION INFORMATION.

It goes to the launchpad, then I get a long redirect (I'm using noredirect so I see where you are going),

HTTP/302: https://one.ubuntu.com/auth/complete/?next=%2F&janrain_nonce=2009-11-11T01%3A37%3A14ZxrzFCs&openid.assoc_handle={HMAC-SHA1}{4ae7c448}{MaQpFg%3D%3D}&openid.claimed_id=https%3A%2F%2Flogin.launchpad.net%2F%2Bid%2FXzcxcEQ&openid.identity=https%3A%2F%2Flogin.launchpad.net%2F%2Bid%2FXzcxcEQ&openid.lp.is_member=&openid.mode=id_res&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0&openid.ns.lp=http%3A%2F%2Fns.launchpad.net%2F2007%2Fopenid-teams&openid.ns.sreg=http%3A%2F%2Fopenid.net%2Fextensions%2Fsreg%2F1.1&openid.op_endpoint=https%3A%2F%2Flogin.launchpad.net%2F%2Bopenid&openid.response_nonce=2009-11-11T01%3A37%3A31ZXmlpWX&openid.return_to=https%3A%2F%2Fone.ubuntu.com%2Fauth%2Fcomplete%2F%3Fnext%3D%2F%26janrain_nonce%3D2009-11-11T01%3A37%3A14ZxrzFCs&openid.sig=1%2B9EMnERZkHk4Ic3SXuFFlCvDcU%3D&

...

 then it shows:

Server Error (500)

Unfortunately, we've experienced an error. It has been reported to the administrators and should be fixed shortly. Thanks for your patience. Oops-ID: 1411appserver8181

It works in Safari, but that doesn't help. You don't have anywhere I can put the login credentials in the client, and the web version is broken. The only place I can't access it is under Linux, specifically Ubuntu.

I shouldn't require ANY browse after the initial setup, and the client should work stand-alone.

Right now it is useless. Nothing anywhere says what you are trying to do, you have no alternatives so if some extension that I use for security breaks things you neither say why nor have an alternative, just the broken promise that the server will be fixed.

ProblemType: Bug
.home.tz..cache.ubuntuone.log.oauth.login.log: Starting Ubuntu One client version 1.0.2
.home.tz..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 1
Architecture: i386
Date: Tue Nov 10 17:37:57 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.2)
NonfreeKernelModules: wl
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686

[Nicola Larosa (teknico)]

Thanks for your report. We did have a problem with OpenID auth, and we did (think we) solve it. Is the promise still broken now?

[tz (thomas-mich)]

You apparently kept the promise to fix the server (the "promise" was from the reject text which I don't get now). That "I'm broken but we promise to fix it" message was there a long time, long enough to consider the promise as broken as the server. A more specific message while you were fixing it explaining that you knew about it would have helped.

I am able to connect and sync files.

However as I pointed out there was NO logs, no debug information, no way to find out what was causing the problem, so having it work apparently at random just like it failed isn't helpful. I still don't know what happened, if something like it happens again will it be something on my end or yours, or something else entirely.

It also appears you require an insecure firefox to do the initial authentication (My extensions turn off the "allow bouncing anywhere else on the net via javascript or http redirects" feature which I had to bypass for your site). I don't see that mentioned anywhere near the top or in the FAQ which leads to more confusion - applets are normally self-contained and this one is not. That still needs to be fixed, even if it just puts up a dialog saying "Firefox will start now and you need to login via launchpad using openID" even if you have already created an account and the rest works.

With it taking over the browser (without any warning or explanation), your applet looks like typical Microsoft Windows malware doing something to my computer or browser.

So, yes, the server is fixed. Ubuntu One works for now, but the side (and I apologize for the slightly snide) comments still apply. Especially with something completely new, if you are going to do unusual things, or things might not work, it helps to know specifically what it is trying to do when it fails somewhere in the chain, or if you have confirmed server problems, put something on the front page saying so instead of having me and whomever else spend hours trying futile things.

[Joshua Hoover (joshuahoover)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 488413, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

We have a fix you can try in our beta PPA. If you follow the steps in the following FAQ you should be able to try out this new fix: https://answers.edge.launchpad.net/ubuntuone-client/+faq/836 If you are already using the beta PPA, then please check for and install the latest updates via Update Manager and then restart Ubuntu One.