Ubuntu One ate my changes to a document!

[Arno Karppinen]

Binary package hint: ubuntuone-client

On Ubuntu 9.10 64bit: I moved a modified .rtf document (with a couple of other files) over an existing file in the Ubuntu One directory and allowed the overwrite. Now my only version of the .rtf file was the one in Ubuntu One. Syncing started and most of the files disappeared in Nautilus. After a while the files reappeared and the sync was done. When I opened the .rtf file it was the old version! All my changes had been lost! Forever.

ProblemType: Bug
.home.arno..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 1
 bookmarked = True
Architecture: amd64
Date: Tue Nov 10 21:35:07 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027.1)
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=fi_FI.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: hostname 2.6.31-15.49-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-15-generic x86_64

[Natalia Bidart (nataliabidart)]

Hi Arno,

thank you very much for your report. I'm sorry Ubuntu One is not working as expected for you.

I'd need you to activate DEBUG mode on the Ubuntu One logs and attach those to help us find the problem. In order to do so, please:

 1. stop the syncdaemon client and be sure it's fully stopped ("ps -eaf | grep ubuntuone-client" should give you nothing).

 2. put a file named syncdaemon.conf in your $HOME/.config/ubuntuone directory with the following information:
    [__main__]
    log_level = DEBUG

3. restart the client.

4. attach here the logs, just zip you $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

Thanks!

[Natalia Bidart (nataliabidart)]

Hi!

So, I'm marking this bug as invalid. Feel free to reopen it or open a new bug if something like this happens to you again.

Remember that if you have any doubt it may be quicker to contact us in the #ubuntuone IRC channel, on Freenode. You can ping me directly, my nick is facundobatista.

Thanks for your time and help!