Ubuntu
otrs2 package

package otrs2 2.3.4-1 failed to install/upgrade: Unterprozess installiertes post-installation-Skript gab den Fehlerwert 2 zur?ck

Bug #480200 reported by UlfsBuntu
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This bug affects 2 people
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otrs2 (Ubuntu)
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Bug Description

Binary package hint: otrs2

error report from automatic update manager.

ProblemType: Package
AptOrdering: otrs2: Configure
Architecture: i386
Date: Mon Nov 9 21:43:54 2009
DistroRelease: Ubuntu 9.10
ErrorMessage: Unterprozess installiertes post-installation-Skript gab den Fehlerwert 2 zurück
Package: otrs2 2.3.4-1
PackageArchitecture: all
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: otrs2
Title: package otrs2 2.3.4-1 failed to install/upgrade: Unterprozess installiertes post-installation-Skript gab den Fehlerwert 2 zurück
Uname: Linux 2.6.31-14-generic i686

Revision history for this message
UlfsBuntu (ukottig) wrote :
Revision history for this message
UlfsBuntu (ukottig) wrote :

Error message:

Richte otrs2 ein (2.3.4-1) ...
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
Replacing config file /etc/otrs/database.pm with new version
Module perl already enabled
Module rewrite already enabled
 * Reloading web server config apache2 [ OK ]
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at (eval 18) line 3.
Perhaps the DBD::mysql perl module hasn't been fully installed,
or perhaps the capitalisation of 'mysql' isn't right.
Available drivers: DBM, ExampleP, File, Gofer, Pg, Proxy, Sponge.
 at /usr/share/otrs/Kernel/System/DB.pm line 216
dpkg: Fehler beim Bearbeiten von otrs2 (--configure):
 Unterprozess installiertes post-installation-Skript gab den Fehlerwert 2 zurück

Revision history for this message
Sharena (sharenaaa) wrote :

You have to remove otrs and restart the install.

You need to do it using Synaptic and asking for a complete remove(also the conf. files).

"sudo aptitude remove" isn't enough 'cause it do not remove all files.

Revision history for this message
Sharena (sharenaaa) wrote :

NB : "purge" do the same thing

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