Ubuntu
ubuntuone-client package

Ubuntu-one software doesn't connect to service

Bug #478422 reported by symio on 2009-11-08

This bug report is a duplicate of: Bug #488413: NoAccessToken: SD crashes when no access token found. Edit Remove

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	ubuntuone-client (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

Binary package hint: ubuntuone-client

When starting Ubuntu-one client i obtain this error :

[Errno socket error] [Errno 1] _ssl.c:480: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol

ProblemType: Bug
.home.symio..cache.ubuntuone.log.oauth.login.log:
Démarrage du client Ubuntu One version 1.0.2
[Errno socket error] [Errno 1] _ssl.c:480: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol
[Errno socket error] [Errno 1] _ssl.c:480: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol
[Errno socket error] [Errno 1] _ssl.c:480: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol
.home.symio..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
show_applet = 1
connected = True
connect = 0
bookmarked = True
Architecture: i386
Date: Sun Nov 8 14:32:39 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686

Tags:

Revision history for this message

symio (huby-franck) wrote on 2009-11-08:

.home.symio..cache.ubuntuone.log.syncdaemon.exceptions.log.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.8 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (207 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (668 bytes, text/plain; charset="utf-8")

Revision history for this message

Philip Fibiger (pfibiger) wrote on 2009-11-25:

Hi symio,

If you are still seeing this issue, could you please attach this log file to the bug: ~/.cache/ubuntuonelog/oauth-login.log

Thanks so much!
Philip

Changed in ubuntuone-client (Ubuntu):
status:	New → Incomplete

Revision history for this message

Philip Fibiger (pfibiger) wrote on 2009-11-25:

symio,

I realize you had included the oauth-login.log above. My apologies.

Is there any chance connecting to Ubuntu One from behind a proxy?

Thanks!
Philip

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-12-15:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 488413, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

We have a fix you can try in our beta PPA. If you follow the steps in the following FAQ you should be able to try out this new fix: https://answers.edge.launchpad.net/ubuntuone-client/+faq/836 If you are already using the beta PPA, then please check for and install the latest updates via Update Manager and then restart Ubuntu One.