502 proxy error when trying to download from the web interface

Bug #478180 reported by Michaels
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Fix Released
Critical
Philip Fibiger

Bug Description

Yesterday I've installed Ubuntu One on my Ubuntu 9.04 laptop.
The files that I've copied in the "~/Ubuntu One" folder have been correctly uploaded and I can see them when I connect myself to the web interface.
Nevertheless it is impossible to download them. When I click on a file, a new tab entitled "502 proxy error" opens and displays the following message:

"Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /db1b3a4b-58be-41d7-847f-67a8cbf0d3d6.

Reason: Error reading from remote server

Apache/2.2.8 (Ubuntu) mod_python/3.3.1 Python/2.5.2 mod_ssl/2.2.8 OpenSSL/0.9.8g Server at files.one.ubuntu.com Port 443"

This happened on yesterday after I installed Ubuntu One, and this happened again on this morning.

Changed in ubuntuone-client:
status: New → Triaged
importance: Undecided → Critical
assignee: nobody → Philip Fibiger (pfibiger)
Revision history for this message
Erik Kronberg (eakron) wrote :

Please run "apport-collect -p ubuntuone-client 478180" to add more information to your bug report.

Changed in ubuntuone-client:
status: Triaged → Incomplete
Revision history for this message
Joshua Hoover (joshuahoover) wrote :

Hi Michael,

My apologies for the inconvenience. We are aware of this problem and are working on fixing it currently. I will use your bug report as the one that we track progress against and mark others as duplicates of.

Thank you,

Joshua

Revision history for this message
Erik Kronberg (eakron) wrote :

I'm sorry, must've changed it to Incomplete at the same time as you.

Revision history for this message
Michaels (mickes) wrote :

I've just tried again to download from the web interface and things seem now to worh perfectly.

Revision history for this message
Michaels (mickes) wrote :

I'm sorry for the typing error. The exact sentence I wanted to type is :

I've just tried again to download from the web interface and things seem now to "work" perfectly.

Michaels (mickes)
Changed in ubuntuone-client:
status: Incomplete → Fix Committed
Revision history for this message
Christopher (cwkeller) wrote :

upload functioned in my case (question #89099) also. That was a quick fix!

John O'Brien (jdobrien)
Changed in ubuntuone-client:
status: Fix Committed → In Progress
Revision history for this message
Philip Fibiger (pfibiger) wrote :

the monitoring that led to this happening has been fixed. i am marking closed. the actual cause of the updown server issue is likely covered by the outstanding wsgi server bug.

Changed in ubuntuone-client:
status: In Progress → Fix Released
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