Ubuntu
linux package

Acer 5720 laptop will not wake from suspend

Bug #471228 reported by HeidiL on 2009-11-02

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Fix Released	High	Lee Jones

Bug Description

After upgrade to 9.10 closing lid now suspends laptop - it did not do this before - and the laptop will not wake. Power light remains on, no other activity.

ProblemType: Bug
AplayDevices:
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: random 1721 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0x58400000 irq 22'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,1025011e,00100003 HDA:14f12c06,1025011e,00100000'
   Controls : 11
   Simple ctrls : 8
Date: Mon Nov 2 15:17:28 2009
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=ff732194-01c4-4320-a985-a8a848f8dc90
MachineType: Acer Aspire 5720
Package: linux-image-2.6.31-14-generic 2.6.31-14.48
ProcCmdLine: root=UUID=a36a69a1-b0b7-499a-a5f8-08f393c18b17 ro quiet splash
ProcEnviron:
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
linux-backports-modules-2.6.31-14-generic N/A
linux-firmware 1.24
SourcePackage: linux
Uname: Linux 2.6.31-14-generic i686
WpaSupplicantLog:

dmi.bios.date: 05/17/2007
dmi.bios.vendor: Acer
dmi.bios.version: V1.06
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Nattiling
dmi.board.vendor: Acer
dmi.board.version: V1.05
dmi.chassis.type: 1
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.05
dmi.modalias: dmi:bvnAcer:bvrV1.06:bd05/17/2007:svnAcer:pnAspire5720:pvrV1.05:rvnAcer:rnNattiling:rvrV1.05:cvnAcer:ct1:cvrV1.05:
dmi.product.name: Aspire 5720
dmi.product.version: V1.05
dmi.sys.vendor: Acer

Tags:

Revision history for this message

HeidiL (heidi-linda) wrote on 2009-11-02:

AlsaDevices.txt Edit (459 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (52.5 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (1.6 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (7.4 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.1.txt Edit (146 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (5.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.2 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (583 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (15.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (440 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (578 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.7 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (124 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (100.4 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (193.2 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (407.8 KiB, text/plain; charset="utf-8")
XsessionErrors.txt Edit (556 bytes, text/plain; charset="utf-8")

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-03-14:

Same problem with same hardware under Lucid.

Changed in linux (Ubuntu):
status:	New → Confirmed

Sergio Zanchetta (primes2h) on 2010-03-14

tags:	added: lucid
Changed in linux (Ubuntu):
importance:	Undecided → High

Revision history for this message

HeidiL (heidi-linda) wrote on 2010-03-15:

My laptop died about a week after I posted that. I'd completely forgotten about it.

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10:

Same problem in Lucid Beta2 .

tags:

added: beta2

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: apport information

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: claudio 1379 F.... pulseaudio
CRDA: Error: [Errno 2] Nessun file o directory
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0x98400000 irq 22'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,1025011e,00100003 HDA:14f12c06,1025011e,00100000'
   Controls : 11
   Simple ctrls : 8
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=53adce2b-0c41-4a6b-9635-ee6a49947d6c
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100406.1)
MachineType: Acer Aspire 5720
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-19-generic root=UUID=0621724f-6695-4dd7-aade-ec90be1ddc16 ro quiet splash
ProcEnviron:
PATH=(custom, no user)
LANG=it_IT.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-19.28-generic 2.6.32.10+drm33.1
Regression: No
RelatedPackageVersions: linux-firmware 1.33
Reproducible: Yes
Tags: lucid kconfig needs-upstream-testing
Uname: Linux 2.6.32-19-generic i686
UserGroups:

tags:

added: apport-collected

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: AlsaDevices.txt

AlsaDevices.txt Edit (459 bytes, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: BootDmesg.txt

BootDmesg.txt Edit (49.7 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: Card0.Amixer.values.txt

Card0.Amixer.values.txt Edit (1.7 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: Card0.Codecs.codec.0.txt

Card0.Codecs.codec.0.txt Edit (7.4 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: Card0.Codecs.codec.1.txt

#10

Card0.Codecs.codec.1.txt Edit (146 bytes, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: CurrentDmesg.txt

#11

CurrentDmesg.txt Edit (11.8 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: IwConfig.txt

#12

IwConfig.txt Edit (314 bytes, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: Lspci.txt

#13

Lspci.txt Edit (26.8 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: Lsusb.txt

#14

Lsusb.txt Edit (508 bytes, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: PciMultimedia.txt

#15

PciMultimedia.txt Edit (1.6 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: ProcCpuinfo.txt

#16

ProcCpuinfo.txt Edit (1.5 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: ProcInterrupts.txt

#17

ProcInterrupts.txt Edit (1.8 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: ProcModules.txt

#18

ProcModules.txt Edit (2.6 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: RfKill.txt

#19

RfKill.txt Edit (124 bytes, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: UdevDb.txt

#20

UdevDb.txt Edit (111.6 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: UdevLog.txt

#21

UdevLog.txt Edit (252.9 KiB, text/plain)

apport information

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-04-10: WifiSyslog.txt

#22

WifiSyslog.txt Edit (211.0 KiB, text/plain)

apport information

Manoj Iyer (manjo) on 2010-05-24

tags:	added: kernel-power
tags:	added: kernel-reviewed

Revision history for this message

Jeff Lane  (bladernr) wrote on 2010-06-14:

#23

Please take a look at https://bugs.launchpad.net/ubuntu/+source/linux/+bug/203251 which sounds like the same issue on different hardware (Toshiba Tecra A9)

Revision history for this message

Lee Jones (lag) wrote on 2010-10-06:

#24

Is this still an issue?

From the last dmesg it looks as though the computer resumed successfully?

Changed in linux (Ubuntu):
status:	Confirmed → Triaged
assignee:	nobody → Lee Jones (lag)

Revision history for this message

Claudio Nicolotti (claudio-nicolotti) wrote on 2010-10-06:

#25

In Maverick RC it seems to be gone. The laptop wakes up correctly.

Lee Jones (lag) on 2010-10-06

Changed in linux (Ubuntu):
status:	Triaged → Fix Released

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Acer 5720 laptop will not wake from suspend

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