No sound except when headphones are plugged in - Ubuntu 9.10 - Lenovo 3000 N100

[James]

I have reported this problem with 8.04, 8.10 and 9.04. It is still a problem with 9.10 x86. Only the very early 7.xx versions worked and provided sound.

ProblemType: Bug
Architecture: amd64
CheckboxCommand: gst_pipeline_test -t 2 'audiotestsrc wave=sine freq=512 ! audioconvert ! audioresample ! gconfaudiosink'
CheckboxDescription:
 Click the Test button to play a sound on the automatically detected playback device.

 Do you hear a sound?
CheckboxTest: playback_auto
Date: Mon Nov 2 00:58:04 2009
DistroRelease: Ubuntu 9.10
Package: python-gst0.10 0.10.17-1
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_GB.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: gst0.10-python
Tags: checkbox-bug
Uname: Linux 2.6.31-14-generic x86_64
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: james 1385 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd0340000 irq 22'
   Mixer name : 'Analog Devices AD1986A'
   Components : 'HDA:11d41986,17aa2066,00100500 HDA:11c11040,11c10001,00100200'
   Controls : 20
   Simple ctrls : 11
CheckboxSubmission: daf599b29610d827af5298bf0441538d
CheckboxSystem: 3e53d3ea5811723345f19eff5070f9ab
DistroRelease: Ubuntu 10.04
Package: alsa-base 1.0.22.1+dfsg-0ubuntu3
PackageArchitecture: all
ProcEnviron:
 LANG=en_GB.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-24.41-generic 2.6.32.15+drm33.5
Tags: lucid
Uname: Linux 2.6.32-24-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare vboxusers
dmi.bios.date: 06/04/07
dmi.bios.vendor: LENOVO
dmi.bios.version: 61ET37WW
dmi.board.name: CAPELL VALLEY(NAPA) CRB
dmi.board.vendor: LENOVO
dmi.board.version: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnLENOVO:bvr61ET37WW:bd06/04/07:svnLENOVO:pn0768BXG:pvr0768-BXG:rvnLENOVO:rnCAPELLVALLEY(NAPA)CRB:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: 0768BXG
dmi.product.version: 0768-BXG
dmi.sys.vendor: LENOVO

[WeatherGod (ben-v-root)]

I do apologize for the troubles with sound in the past few versions. Personally, I think that the Ubuntu team is working hard to make sound work properly out of the box for the 10.04 LTS version.

As for your current problem, I don't know if this will fix it, but try installing the 'linux-backports-modules-alsa-karmic-generic' package and reboot. Note that you may still have to unmute the devices in the mixer after rebooting.

[James (j-a-butler)]

Thanks for you suggestion WeatherGod - I tried it, but alas it makes no difference.

Something I perhaps should have added in my initial report, is that when I plug my headphones in, I do get sound through my laptop's speakers. This is my only method I have of getting sound, though as I'm sure you'll agree, not that convenient!

Though I am not that competent at fiddling with linux, clearly some of the packages relating to sound do work. Any ideas how best I can make the speakers work normally without always requiring headphones to be plugged in?

Any help appreciated.

[WeatherGod (ben-v-root)]

I don't know if this is a duplicate bug. With that new bit of information, it makes me think that something is wrong with jacksense.

[WeatherGod (ben-v-root)]

I don't think this bug is a duplicate. With the new headphone information, it makes me think that something is wrong with jacksense.

[WeatherGod (ben-v-root)]

James, sorry for going so long without responding. Could you please tell me if this is still an issue for you?

If so, could you please tell me if you are dual-booting with Windows and Ubuintu. Also, could you run the command: 'apport-collect -p alsa-base 469831'
This will help gather extra information that will allow us to diagnose your problem.

[James (j-a-butler)]

Hi WeatherGod

Sadly it is still an issue for me.

I am NOT dual booting - I am only running Ubuntu 9.10.

I tried to run the command line you provided, though the first time I did so I inadvertently selected the wrong permission level and can now no longer run the command line specified - when I do I get the following:

Logging into Launchpad... You have to allow "Change anything" privileges.
Downloading bug information...
Traceback (most recent call last):
  File "/usr/bin/apport-collect", line 106, in <module>
    bug = crashdb.launchpad.bugs[int(bug_number)]
  File "/usr/lib/python2.6/dist-packages/apport/crashdb_impl/launchpad.py", line 110, in launchpad
    self.__lpcache)
  File "/usr/lib/python2.6/dist-packages/launchpadlib/launchpad.py", line 95, in __init__
    credentials, service_root, cache, timeout, proxy_info)
  File "/usr/lib/python2.6/dist-packages/lazr/restfulclient/resource.py", line 379, in __init__
    self._wadl = self._browser.get_wadl_application(self._root_uri)
  File "/usr/lib/python2.6/dist-packages/lazr/restfulclient/_browser.py", line 222, in get_wadl_application
    url, media_type='application/vd.sun.wadl+xml')
  File "/usr/lib/python2.6/dist-packages/lazr/restfulclient/_browser.py", line 204, in _request
    raise HTTPError(response, content)
lazr.restfulclient.errors.HTTPError: HTTP Error 401: Unauthorized

If there's another way I can run the command let me know - I'm keen to solve the problem.

Thanks

James

[WeatherGod (ben-v-root)]

James, from the terminal, run the following command: rm ~/.cache/lp_credentials

That should allow you to go through the process again when you run apport-collect

[James (j-a-butler)]

Hi WeatherGod - tried the rm command and get:

rm: cannot remove `/home/james/.cache/lp_credentials': No such file or directory

and apport-collect still won't execute ... any ideas?

[WeatherGod (ben-v-root)]

James, I don't know if my email got through or not, so I will repeat it:

I might have gotten the directory wrong. Maybe it is ~/.cache/apport/launchpad.credentials? You might have to do a little bit of searching in the ~/.cache directory for this credentials file. But removing it will fix the problem.

[James (j-a-butler)]

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: james 2079 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd0340000 irq 26'
   Mixer name : 'Analog Devices AD1986A'
   Components : 'HDA:11d41986,17aa2066,00100500 HDA:11c11040,11c10001,00100200'
   Controls : 20
   Simple ctrls : 11
CheckboxSubmission: 9fd012dea9ee04b6fe01817e8706c56d
CheckboxSystem: 3e53d3ea5811723345f19eff5070f9ab
DistroRelease: Ubuntu 9.10
Package: alsa-base 1.0.20+dfsg-1ubuntu5
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_GB.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
Uname: Linux 2.6.31-16-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare vboxusers
XsessionErrors:
 (gnome-settings-daemon:2113): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:2113): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:2212): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:2207): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (gnome-panel:2204): Gtk-WARNING **: gtk_widget_size_allocate(): attempt to allocate widget with width -5 and height 24

[WeatherGod (ben-v-root)]

James, I see you managed to get apport-collect to work properly. Very good!

Looking at your volume settings, I see that you have just about every item muted and/or turned down. Could you please turn up your settings and unmute your speakers? Then, run 'amixer' in the terminal and copy-n-paste the output back to this bug report.

[James (j-a-butler)]

Thanks WeatherGod - I've turned everything up to max (it tends to default to mute when the O/S starts up). The 'amixer' results are:

Simple mixer control 'Master',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 31
  Mono:
  Front Left: Playback 31 [100%] [0.00dB] [on]
  Front Right: Playback 31 [100%] [0.00dB] [on]
Simple mixer control 'PCM',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 31
  Mono:
  Front Left: Playback 31 [100%] [12.00dB] [on]
  Front Right: Playback 31 [100%] [12.00dB] [on]
Simple mixer control 'Mic',0
  Capabilities: pvolume pswitch cswitch cswitch-joined cswitch-exclusive
  Capture exclusive group: 0
  Playback channels: Front Left - Front Right
  Capture channels: Mono
  Limits: Playback 0 - 31
  Mono: Capture [on]
  Front Left: Playback 0 [0%] [-34.50dB] [off]
  Front Right: Playback 0 [0%] [-34.50dB] [off]
Simple mixer control 'Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%]
  Front Right: 0 [0%]
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [off]
Simple mixer control 'IEC958 Default PCM',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'Capture',0
  Capabilities: cvolume cswitch
  Capture channels: Front Left - Front Right
  Limits: Capture 0 - 15
  Front Left: Capture 0 [0%] [0.00dB] [on]
  Front Right: Capture 0 [0%] [0.00dB] [on]
Simple mixer control 'Mix',0
  Capabilities: cswitch cswitch-joined cswitch-exclusive
  Capture exclusive group: 0
  Capture channels: Mono
  Mono: Capture [off]
Simple mixer control 'Beep',0
  Capabilities: pvolume pvolume-joined pswitch pswitch-joined
  Playback channels: Mono
  Limits: Playback 0 - 15
  Mono: Playback 15 [100%] [0.00dB] [off]
Simple mixer control 'External Amplifier',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'Internal Mic',0
  Capabilities: pvolume pswitch cswitch cswitch-joined cswitch-exclusive
  Capture exclusive group: 0
  Playback channels: Front Left - Front Right
  Capture channels: Mono
  Limits: Playback 0 - 31
  Mono: Capture [off]
  Front Left: Playback 0 [0%] [-34.50dB] [off]
  Front Right: Playback 0 [0%] [-34.50dB] [off]

[WeatherGod (ben-v-root)]

Moving this report over to pulseaudio. However, I believe the focus should be on jacksense.

[James (j-a-butler)]

Any further to solving the problem?

[Daniel T Chen (crimsun)]

Should be fixed in ALSA already; please confirm by using a Lucid alpha 2 live cd.

[James (j-a-butler)]

Hi everyone

I've finally upgraded to 10.4, but the problems remain. I am wondering whether on hindsight I should have used a live CD to upgrade, but it was just easier to use the Update Manager.

Any ideas? Is there any thing I can tweak in this new release? I can't imagine every user with a Lenovo laptop is having this problem ...

[Daniel T Chen (crimsun)]

Can you please rerun apport-collect 469831 while running a fully-updated
10.04.1?

On Aug 25, 2010 6:41 PM, "James" <email address hidden> wrote:

Hi everyone

I've finally upgraded to 10.4, but the problems remain. I am wondering
whether on hindsight I should have used a live CD to upgrade, but it was
just easier to use the Update Manager.

Any ideas? Is there any thing I can tweak in this new release? I can't
imagine every user with a Lenovo laptop is having this problem ...

--
No sound except when headphones are plugged in - Ubuntu 9.10 - Lenovo 3000
N100
https://bugs.la...

[James (j-a-butler)]

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[James (j-a-butler)]

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[James (j-a-butler)]

Any ideas?

[James (j-a-butler)]

Hi folks. I don't want to sound like a broken record, but does anyone know if this issue is likely to get resolved by the Ubuntu team any time soon? Having to carry around a set of headphones just to get sound rather defeats the convenience of having a laptop! I would have thought that whatever the issue was, considering it has been a problem since Ubuntu 8.04, would have been sorted by now. Any advice is greatly appreciated.

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]