Empathy Will not add Accounts

Bug #469694 reported by Druciferre
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
Fix Released
Low
Ubuntu Desktop Bugs

Bug Description

Binary package hint: empathy

I just upgraded to Ubuntu Karmic Koala, and I cannot get Empathy to save my account settings. I have tried using the Import from Pidgin wizard which has my accounts setup and is working fine. I have also tried adding the accounts manually. But when I click on Connect, it does nothing, and when I use the "Welcome to Empathy" wizard with the "Yes, I'll enter my account details now" option, I enter the information and it says "The Supplied CM parameters were not valid." and if you hit the back button it just produces more back buttons on the dialog (see attached picture). I am really wondering why the Ubuntu developers scrapped Pidgin for Empathy. I'm finding Empathy to be completely unusable. The only thing I'm seeing it has over Pidgin is Audio/Video chat. Which I haven't gotten that to work either...

ProblemType: Bug
Architecture: amd64
Date: Sun Nov 1 17:57:37 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
NonfreeKernelModules: nvidia
Package: empathy 2.28.1-1ubuntu1
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: empathy
Uname: Linux 2.6.31-14-generic x86_64

Revision history for this message
Druciferre (drewchapin) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. The issue is an upstream one and it would be nice if somebody having it could send the bug the to the people writting the software (https://wiki.ubuntu.com/Bugs/Upstream/GNOME)

Changed in empathy (Ubuntu):
assignee: nobody → Ubuntu Desktop Bugs (desktop-bugs)
importance: Undecided → Low
Revision history for this message
Omer Akram (om26er) wrote :

Please tell us if this is fixed for you. If it still exists then please forward this bug report upstream and provide us with the upstream bug report link

Revision history for this message
Omer Akram (om26er) wrote :

The error message that is attached in the image comes when the keyring window appears and it is not touched for a few seconds(15+ secs) then this error message appears. when you create an account do you see the gnome keyring window?

Omer Akram (om26er)
Changed in empathy (Ubuntu):
status: New → Incomplete
Revision history for this message
Cristian (cristianrosa) wrote :

I am running Lucid Alpha3 LiveCD and I am having the same problem problem than Druciferre
I tried adding different accounts, MSN, Jabber, Gtalk, but I always get the same parsing error as shown in the picture.

Revision history for this message
Omer Akram (om26er) wrote :

I think its casued by the gnome-keyring bug that have arised recently with the update of gnome-keyring from git.

Revision history for this message
Sebastien Bacher (seb128) wrote :

The issue should be fixed with

libgnome-keyring (2.29.4git20100224-0ubuntu1) lucid; urgency=low

  * New git snapshot:
    - "When no default keyring exists, and creating an item, and the default
       keyring was the desired keyring for the item, prompt to create a new
       "default keyring." (lp: #525542)

Changed in empathy (Ubuntu):
status: Incomplete → Fix Released
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