Incorrect screen resolution/ not detected

[Michael Jonker]

Binary package hint: xorg

Screen resolution set below maximum. Don't get option to set to maximum under screen options, but maximum resolution does work when running the hardware test.

ProblemType: Bug
Architecture: amd64
CheckboxCommand: resolution_test
CheckboxDescription:
 This display is using the following resolution:

 $output

 Is this acceptable for your display?
CheckboxTest: resolution
Date: Sun Nov 1 20:56:52 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
MachineType: Compaq-Presario GB391AA-ABU SR5079UK
Package: xorg 1:7.4+3ubuntu7
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=a63d1803-18f3-46b4-bd87-d64428f93a10 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_IE.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
 xserver-xorg 1:7.4+3ubuntu7
 libgl1-mesa-glx 7.6.0-1ubuntu4
 libdrm2 2.4.14-1ubuntu1
 xserver-xorg-video-intel 2:2.9.0-1ubuntu2
 xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1
SourcePackage: xorg
Tags: checkbox-bug
Uname: Linux 2.6.31-14-generic x86_64
XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf'
XsessionErrors:
 (gnome-settings-daemon:2021): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:2148): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:2121): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
dmi.bios.date: 04/11/2007
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 5.16
dmi.board.name: LEONITE
dmi.board.vendor: ASUSTek Computer INC.
dmi.board.version: 5.00
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: 1111
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr5.16:bd04/11/2007:svnCompaq-Presario:pnGB391AA-ABUSR5079UK:pvr:rvnASUSTekComputerINC.:rnLEONITE:rvr5.00:cvnHewlett-Packard:ct3:cvr1111:
dmi.product.name: GB391AA-ABU SR5079UK
dmi.sys.vendor: Compaq-Presario
fglrx: Not loaded
system:
 distro: Ubuntu
 architecture: x86_64kernel: 2.6.31-14-generic

[Bryce Harrington (bryce)]

Thank you for seeking to improve Ubuntu. It seems you have filed a bug
against X using the new System Testing utility. Unfortunately, this tool
is filing bugs without collecting sufficient information to properly
diagnose the issues. I wish we could reply to every report to guide you
to gather the correct information, but it happens that so many people
are using this testing feature to file bug reports that we simply cannot
keep up with the influx. I'm replying in bulk so I can get everyone
pointed into a direction most likely to result in getting you a useful
workaround and us a complete bug report that can be solved.

Most of these problems describe issues that have documented
troubleshooting procedures, so perhaps the most helpful thing I can
do is point you to them:

  http://wiki.ubuntu.com/X/Troubleshooting

These guides explain why things break the way they do, and in some cases
provide workarounds.

I would ask that you first go through the appropriate guide for your
problem, particularly if you are having problems with resolution,
crashes, fonts, or blank screen issues, and then file a bug report using
the following command:

   ubuntu-bug xorg

This collects more detailed information than the System Testing tool
does. Please also write a detailed explanation, indicating when you
first discovered the problem, analysis steps you've done, workarounds
that work, and so on.