Installer crashed

[Marijn van den Oetelaar]

We're sorry; the installer crashed. Please file a bug report at https://launchpad.net/distros/ubuntu/+source/ubiquity/+filebug and a developer will attend to the problem as soon as possible. To help the developers understand what went wrong, include the following detail in your bug report, and attach the files /var/log/installer/syslog and /var/log/partman:

Traceback (most recent call last):
  File "/usr/bin/ubiquity", line 120, in ?
    install(sys.argv[1])
  File "/usr/bin/ubiquity", line 54, in install
    ret = wizard.run()
  File "/usr/lib/python2.4/site-packages/ubiquity/frontend/gtkui.py", line 264, in run
    self.progress_loop()
  File "/usr/lib/python2.4/site-packages/ubiquity/frontend/gtkui.py", line 538, in progress_loop
    raise RuntimeError, "Install failed with exit code %s" % ret
RuntimeError: Install failed with exit code 1

[Marijn van den Oetelaar (mvdoetelaar-zonnet)]

Contents of partman

[Marijn van den Oetelaar (mvdoetelaar-zonnet)]

Contents of syslog

[Colin Watson (cjwatson)]

You attached /var/log/syslog, but I really do need /var/log/installer/syslog instead.

[Marijn van den Oetelaar (mvdoetelaar-zonnet)]

/var/log/installer/syslog

[Colin Watson (cjwatson)]

Removing language-pack-as-base ...
/var/lib/dpkg/info/language-pack-as-base.postrm: line 4: /usr/sbin/remove-language-locales: No such file or directory

Martin, language-pack-as-base seems out of date and has a postrm that will no longer work. Could you look at this, and also check whether any other language packs have similar problems?

Of course, Ubiquity shouldn't get so upset by this.

[Colin Watson (cjwatson)]

That said, this is not in fact the cause of the problem, since the offending line in that postrm is protected by '|| true'. So, unfortunately, I'm not actually sure exactly what's breaking. I believe I can make the problem go away, though ...

[Colin Watson (cjwatson)]

ubiquity (1.0.8) dapper; urgency=low

  * Ignore IOError when trying to tell gparted/qtparted to undo or exit
    (closes: Malone #46387).
  * GTK frontend:
    - Make sure the steps notebook expands and fills available space when
      the window is resized (closes: Malone #40227).
    - Hide the "New partition size" box rather than merely making it
      insensitive when not in use (closes: Malone #46749).
  * Ignore failures while removing extra packages from installed system
    (closes: Malone #46733).
  * Tell time-admin to suppress its "Install NTP support" button (closes:
    Malone #46743).

 -- Colin Watson <email address hidden> Fri, 26 May 2006 17:30:13 +0100

[Martin Pitt (pitti)]

-as-base has been updated with a new postinst for quite a while and is protected with || true. Let's close this.

[Don (climber-metrocast)]

I don't know what to do or how to do it. I'm pretty much computer illiterate, any help is appreciated.

I tried to upgrade from 14.04 to 16.04. It only goes to a black screen with a flashing cursor and no input can be made to the screen.

I tried to reboot to the earlier version of Ubunto 11.04 but got this error message and here I am.

Thanks in advance for any help you can offer.

[Colin Watson (cjwatson)]

Don, you'd really be better off filing a new bug (https://help.ubuntu.com/community/ReportingBugs) rather than adding on to the end of a very old and almost-certainly-unrelated bug that was fixed ten years ago. ("Install failed with exit code 1" is a pretty generic message that could mean all sorts of different things.)