[Gateway E-295C] suspend/resume failure

[lpearce]

Computer seems to resume ok, but won't resume correctly. It makes noise, and the system power light turns on, but the screen remains black (not even a lit black). I can send any more information if anyone wants it.

ProblemType: KernelOops
Annotation: This occured during a previous suspend and prevented it from resuming properly.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lauren 1924 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf8520000 irq 22'
   Mixer name : 'SigmaTel STAC9200'
   Components : 'HDA:83847690,107b0290,00102201 HDA:11c11040,11c10001,00100200'
   Controls : 7
   Simple ctrls : 5
Date: Fri Oct 30 17:02:18 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=e992fe0a-f886-4199-9cc5-a8001c7893c6
InterpreterPath: /usr/bin/python2.6
MachineType: Gateway E-295C
Package: linux-image-2.6.31-14-generic 2.6.31-14.48
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: root=UUID=46dd5cbc-8b47-4146-bd65-dac67a4bea2c ro quiet splash xforcevesa
ProcCmdline: /usr/bin/python /usr/share/apport/apportcheckresume
ProcEnviron: PATH=(custom, no user)
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-14-generic N/A
 linux-firmware 1.24
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Tags: resume suspend
Title: [Gateway E-295C] suspend/resume failure
Uname: Linux 2.6.31-14-generic i686
UserGroups:

dmi.bios.date: 01/16/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 88.07
dmi.board.name: SUR-1
dmi.board.vendor: Gateway
dmi.board.version: 88.05
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: Gateway
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr88.07:bd01/16/2008:svnGateway:pnE-295C:pvr1TA75004240:rvnGateway:rnSUR-1:rvr88.05:cvnGateway:ct8:cvr:
dmi.product.name: E-295C
dmi.product.version: 1TA75004240
dmi.sys.vendor: Gateway
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 2899 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf8520000 irq 22'
   Mixer name : 'SigmaTel STAC9200'
   Components : 'HDA:83847690,107b0290,00102201 HDA:11c11040,11c10001,00100200'
   Controls : 7
   Simple ctrls : 5
DistroRelease: Ubuntu 10.04
LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Release Candidate amd64 (20100419.1)
MachineType: Gateway E-295C
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: lucid hibernate resume needs-upstream-testing
Uname: Linux 2.6.32-21-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/16/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 88.07
dmi.board.name: SUR-1
dmi.board.vendor: Gateway
dmi.board.version: 88.05
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: Gateway
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr88.07:bd01/16/2008:svnGateway:pnE-295C:pvr1TA75004240:rvnGateway:rnSUR-1:rvr88.05:cvnGateway:ct8:cvr:
dmi.product.name: E-295C
dmi.product.version: 1TA75004240
dmi.sys.vendor: Gateway

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 2899 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf8520000 irq 22'
   Mixer name : 'SigmaTel STAC9200'
   Components : 'HDA:83847690,107b0290,00102201 HDA:11c11040,11c10001,00100200'
   Controls : 7
   Simple ctrls : 5
DistroRelease: Ubuntu 10.04
LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Release Candidate amd64 (20100419.1)
MachineType: Gateway E-295C
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: lucid hibernate resume needs-upstream-testing
Uname: Linux 2.6.32-21-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/16/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 88.07
dmi.board.name: SUR-1
dmi.board.vendor: Gateway
dmi.board.version: 88.05
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: Gateway
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr88.07:bd01/16/2008:svnGateway:pnE-295C:pvr1TA75004240:rvnGateway:rnSUR-1:rvr88.05:cvnGateway:ct8:cvr:
dmi.product.name: E-295C
dmi.product.version: 1TA75004240
dmi.sys.vendor: Gateway

[Jeremy Foshee (jeremyfoshee)]

Hi lpearce,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 465839

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[lpearce (lpearce)]

Hi Jeremy-
This bug is still an issue with a fully updated 9.10; I'll try to test with the development release this weekend. I'm too much of a newbie to muck around with the kernel, though. Sorry!

[Jeremy Foshee (jeremyfoshee)]

lpearce,
     That is just what I need, Thank you for your willingness to test the development branch.

Thanks!

~JFo

[lpearce (lpearce)]

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[lpearce (lpearce)]

Hi Jeremy-
So, I've tested it and it still didn't work. It didn't create any error logs that I could find (perhaps because I'm running it off a LiveCD), but I ran the apport command to post the above things. Let me know if there's anything else I can do (although I think compiling my own kernel is beyond my abilities).

[Brad Figg (brad-figg)]

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.