not online when connected via UMTS

[Matthias Sommer]

Binary package hint: ubuntuone-client

I run Karmic rc on this machine. In installed using WLAN connection. Using this connection I also connected an initially downloaded U1. This worked fine so far.
But usually this machine (a netbook) is connected to the net via UMTS(so just right now). I can browse mail and so on, so the connection is OK. But ubuntuone does not really regognize the connection.
watching syncdaemon.log (i have a small shellscript for this due to the problems I encountered in the past), I see a "we are ready" message and MARKS with empty queues. The tray icon has an exclamation mark and gives "connect" when clicked. But it does not connect.
Where can I look?
BTW.: until friday I ran Jaunty here, using U1 beta and it worked via UMTS. This installation used the betavine vodafone driver 2.0beta. Now i have 2.15 of this driver.

ProblemType: Bug
.home.sunny..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.sunny..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 0
 bookmarked = True
Architecture: i386
Date: Sun Oct 25 18:45:58 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release Candidate i386 (20091020.3)
Package: ubuntuone-client 1.0.2-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686
XsessionErrors:
 (gnome-settings-daemon:1462): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1462): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:1570): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:1563): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (gnome-panel:1562): Gdk-CRITICAL **: gdk_x11_colormap_foreign_new: assertion `GDK_IS_VISUAL (visual)' failed

[Joshua Hoover (joshuahoover)]

Hi Matthias,

This is definitely odd. The log file doesn't give any indication as to what the problem is exactly. Since you're not using NetworkManager, it's possible this is part of the problem, though we normally see log entries to that affect.

Since you're not using NetworkManager, I'd like you to run the following command in a terminal session and report back the output in a comment here:

wget -q http://launchpadlibrarian.net/34282008/nm-checker && chmod 755 nm-checker && ./nm-checker

This downloads a small python script (that collects information about the state of NetworkManager on your computer), sets it to executable, and runs the script. If you want to check the script first, please open the URL in your browser first before running the command. :-)

Thank you,

Joshua

[Matthias Sommer (sunny0815)]

I have two ways to connect, the tool I used when creating the report and normal using network manager.
The behavior is odd in both cases. When using network manager I got a connect after all, but no data was transferred. On the other hand my whole Ubuntu One folder was conflicted (twice, as I tried this twice).

ATM the netbook is packaged, I will report back with the requested output tomorrow.

[Matthias Sommer (sunny0815)]

Update: I reverted to version 2.0beta of the betavine driver that worked under Jaunty this morning due to massive connect problems with network manager as well the betavine program.
Now it works but conflicted the whole Ubuntu One folder again.
At the moment a complete re-download is running (~ 1.1 GB).

[Joshua Hoover (joshuahoover)]

Hi Matthias,

We have a fix we're testing for the original issue of not being able to connect without using NetworkManager. I'm marking this bug as a duplicate of the one we're tracking the fix on.

If you are having other issues, please file a separate bug by right-clicking on the Ubuntu One client and select "Report a Problem".

Thank you,

Joshua