[Acer Aspire 3810TZ] fails to resume from suspend

[Jared Bunting]

The machine fails to resume from suspend. It will power up for a second, then completely shut off. I power it back on, and it does a full bootup, starting from scratch (rather than the suspend point). It does this every time.

WORKAROUND: https://help.ubuntu.com/community/AspireTimeline/Fixes#Suspend_to_RAM

ProblemType: KernelOops
Annotation: This occured during a previous suspend and prevented it from resuming properly.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jbunting 1815 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xe4500000 irq 22'
   Mixer name : 'Intel G45 DEVCTG'
   Components : 'HDA:10ec0269,10250229,00100004 HDA:80862802,80860101,00100000'
   Controls : 23
   Simple ctrls : 12
Date: Tue Oct 20 23:14:53 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=d098a48f-2b33-43c2-b4c2-497a075bfd5e
InterpreterPath: /usr/bin/python2.6
MachineType: Acer Aspire 3810TZ
Package: linux-image-2.6.31-14-generic 2.6.31-14.48
ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.31-14-generic root=UUID=a4929697-d9b6-431b-ad02-2ac53e877901 ro quiet splash
ProcCmdline: /usr/bin/python /usr/share/apport/apportcheckresume
ProcEnviron: PATH=(custom, no user)
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-14-generic 2.6.31-14.16
 linux-firmware 1.24
SourcePackage: linux
Tags: resume suspend
Title: [Acer Aspire 3810TZ] suspend/resume failure
Uname: Linux 2.6.31-14-generic x86_64
UserGroups:

dmi.bios.date: 07/20/2009
dmi.bios.vendor: Acer
dmi.bios.version: V1.10
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Aspire 3810TZ
dmi.board.vendor: Acer
dmi.board.version: PSMBOU-1234567
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: None
dmi.modalias: dmi:bvnAcer:bvrV1.10:bd07/20/2009:svnAcer:pnAspire3810TZ:pvrV1.10:rvnAcer:rnAspire3810TZ:rvrPSMBOU-1234567:cvnAcer:ct10:cvrNone:
dmi.product.name: Aspire 3810TZ
dmi.product.version: V1.10
dmi.sys.vendor: Acer

[Jeremy Foshee (jeremyfoshee)]

Hi Jared,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 456916

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Simon Leinen (simon-leinen)]

I have exactly the same issue as the original poster, also on an Acer Aspire Timeline 3810TZ, but using Ubuntu 10.04 (beta). Even with the latest BIOS from Acer/Inspyre (revision 1.24), the symptoms are the same: On resume, the machine spins up for a few seconds with the screen remaining dark, then switches off completely. Although I'm not the original poster, I will attach the information from apport-collect as instructed.

[Simon Leinen (simon-leinen)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: leinen 1849 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xe4500000 irq 22'
   Mixer name : 'Intel G45 DEVCTG'
   Components : 'HDA:10ec0269,10250229,00100004 HDA:80862802,80860101,00100000'
   Controls : 21
   Simple ctrls : 10
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=5c928273-4d9b-4027-b448-08320c0e09f1
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha amd64 (20091214)
MachineType: Acer Aspire 3810TZ
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-19-generic root=UUID=f7c49341-2f27-40b3-955d-e7b98ca38e00 ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-19.28-generic 2.6.32.10+drm33.1
Regression: No
RelatedPackageVersions: linux-firmware 1.33
Reproducible: Yes
Tags: lucid suspend resume needs-upstream-testing
Uname: Linux 2.6.32-19-generic x86_64
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin plugdev tape video
dmi.bios.date: 03/04/2010
dmi.bios.vendor: Acer
dmi.bios.version: V1.24
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Aspire 3810TZ
dmi.board.vendor: Acer
dmi.board.version: PSMBOU-1234567
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: PLUS
dmi.modalias: dmi:bvnAcer:bvrV1.24:bd03/04/2010:svnAcer:pnAspire3810TZ:pvrV1.24:rvnAcer:rnAspire3810TZ:rvrPSMBOU-1234567:cvnAcer:ct10:cvrPLUS:
dmi.product.name: Aspire 3810TZ
dmi.product.version: V1.24
dmi.sys.vendor: Acer

[Simon Leinen (simon-leinen)]

apport information

[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Simon Leinen (simon-leinen)]

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[Jared Bunting (jared-bunting)]

I was actually able to fix this issue (very recently) with an edit to the grub config:

https://help.ubuntu.com/community/AspireTimeline/Fixes (Scroll down to "Suspend to RAM")
http://ubuntuforums.org/showthread.php?t=1165087&page=74

However, still seems to me that the edit shouldn't be necessary, but my pain is gone.

[Simon Leinen (simon-leinen)]

Jared,

thanks a lot for pointing me to the i8042.reset=1 boot option.
Suspend/resume works perfectly now!

Best regards,
--
Simon.

[Regulas (regulas1)]

I just fixed my suspend on my 13.3" Acer Aspire Timeline 3810TZ thanks to Launchpad, I don't know what bios version I have I just gave it a try and now everything works and I am happy as a pig in slop.
Here: https://launchpad.net/~acertimeline

Suspend:
Change GRUB_CMDLINE_LINUX="" to GRUB_CMDLINE_LINUX="i8042.reset=1" in /etc/default/grub.
Run sudo update-grub.
Reboot.

Hope this helps all Acer Timelines

Glenn

[penalvch (penalvch)]

Jared Bunting, thank you for reporting this and helping make Ubuntu better. Karmic reached EOL on April 30, 2011.
Please see this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We were wondering if this is still an issue in a supported release? If so, can you please attach all relevant information following https://wiki.ubuntu.com/DebuggingKernelSuspendHibernateResume ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in a supported release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]