Evince presents blank window and uses 100% CPU; crashes on close

[Brian Rogers]

Binary package hint: evince

Evince displays a blank window and causes 100% CPU usage. This doesn't seem to be particular to any specific PDF files; in fact, if I open evince directly in a terminal without opening a PDF file, I get the same effect: A gray window which will in fact paint itself and can be moved, resized, and closed, but has no contents. The evince process will stay around consuming 100% CPU after the window is closed, so I have to kill it manually.

If I start evince with a PDF file, then it will do the same thing except that it crashes when I close it. I got the following info in a shell:

$ evince dsohowto.pdf

(evince:4527): EvinceDocument-WARNING **: Failed to create directory /tmp/evince-4527: Permission denied
**
EvinceDocument:ERROR:ev-file-helpers.c:67:ev_tmp_dir: assertion failed: (exists)
Aborted (core dumped)

It's worth noting that /tmp is writable and doesn't have a permission problem, and that error message appears to be from trying to create that directory twice. Also, this message displays upon closing the window if I've opened a file. Evince has already failed by this point, by presenting no UI and eating CPU time.

ProblemType: Crash
Architecture: amd64
AssertionMessage: EvinceDocument:ERROR:ev-file-helpers.c:67:ev_tmp_dir: assertion failed: (exists)
CrashCounter: 1
Date: Tue Oct 20 09:15:02 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/evince
KernLog:

Package: evince 2.28.1-0ubuntu1
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=ef37592f-cdfb-407d-a404-b45244bf4ed2 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.UTF-8
 LANGUAGE=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
Signal: 6
SourcePackage: evince
StacktraceTop:
 *__GI_raise (sig=<value optimized out>)
 *__GI_abort () at abort.c:92
 IA__g_assertion_message (
 IA__g_assertion_message_expr (
 ev_tmp_dir () at ev-file-helpers.c:67
Title: evince assert failure: EvinceDocument:ERROR:ev-file-helpers.c:67:ev_tmp_dir: assertion failed: (exists)
Uname: Linux 2.6.31-14-generic x86_64
UserGroups: adm admin audio cdrom dialout dip floppy fuse libvirt libvirtd lpadmin mythtv netdev plugdev pulse-rt video

[Pedro Villavicencio (pedro)]

could you attach the document to the report? thanks.

[Apport retracing service (apport)]

Thank you for taking the time to report this crash and helping to make Ubuntu better. This particular crash has already been reported and is a duplicate of bug #446748, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.