Cannot select items on https://www.citicards.com/cards/wv/home.do

[Maimon Mons]

Binary package hint: firefox-3.5

On the website https://www.citicards.com/cards/wv/home.do (the main website for CitiBank credit card processing, I cannot select any items on the page with the mouse. In particular, I cannot click on a text box to start typing in it

ProblemType: Bug
Architecture: i386
Date: Sun Oct 18 13:48:26 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: firefox-3.5 3.5.3+build1+nobinonly-0ubuntu4
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: firefox-3.5
Uname: Linux 2.6.31-14-generic i686

[Micah Gersten (micahg)]

Thank you for reporting this to Ubuntu. Sometimes Firefox profiles can become corrupt and/or extensions can conflict. Could you please try this with a new profile and see if the problem still exists? You do not need to delete your old profile to test. If this helps, you might want to try to disable all your extensions and re-enable them one by one until you find the problematic one.

You can start the profile manager with the following command:
firefox -ProfileManager

[tpag2000 (tmisc)]

I've encountered this issue as well on Ubuntu 9.10 x86_64. I'm wondering if its related to the javascript errors that are reported in the error console. The page does use Flash for some purpose that I'm not sure of, but that doesn't seem to be the issue as the page loads fine under Google Chrome on the same machine (my understanding is that Chrome uses the same flash plugin as firefox). That is of course speculation, as it could be an interaction between flash and firefox that Chrome does not exhibit.

Error: obj is null
Source File: https://www.citicards.com/cards/wv/js/homeBott2Min.js
Line: 23

The page actually starts to load fine, but it seems that as soon as the javascript error occurs the page "locks up".

I'm using a very freshly installed copy of Ubuntu (only about 2 days old) and am fully up to date as of 1/21/2010.

Firefox version: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.7) Gecko/20100106 Ubuntu/9.10 (karmic) Firefox/3.5.7
Uname: Linux 2.6.31-17-generic #54-Ubuntu SMP Thu Dec 10 17:01:44 UTC 2009 x86_64 GNU/Linux
Flash version: 10,0,42,34
Flash should be the proper 64-bit version:
> file /usr/lib/mozilla/plugins/libflashplayer.so
/usr/lib/mozilla/plugins/libflashplayer.so: ELF 64-bit LSB shared object, x86-64, version 1 (SYSV), dynamically linked, stripped

I've tried this exact same page on Windows XP 32-bit running Firefox 3.5.7 and it does NOT report the javascript errors and the page works fine.
I've also loaded the page with Google Chrome 4.0.249.43 on the same Ubuntu 9.10 machine and the page works there as well.

[tpag2000 (tmisc)]

I may need to retract my statements about the javascript error...

The error message that I listed may not be the culprit here, and may in fact be flash.

1. I found that the page actually is responsive to keyboard input after the javascript errors that I listed, but as soon as I click anywhere on the page (even empty whitespace around the main body), the entire tab locks up.

2. Even Firefox shortcuts for reloading the page or opening a new tab are non-responsive. Reloading via the toolbar button does work however.

3. No matter where I right click on the page, it always brings up the flash plugin menu and not the firefox menu.

I also followed the advice in the previous update by Micah Gersten and created a new profile, and the problem does reproduce. This bug is 100% reproducible for me, so if there is anything I can do to help provide additional information I'll do what I can.

[thejamabides (thejam)]

Also reproducible by me on two separate boxes after taking all action to start again with a fresh install of Ubuntu. Firefox 3.6.6.

[Mike Nerone (mikenerone)]

This is a known issue with the flash content on this web page. For example, see http://forums.mozillazine.org/viewtopic.php?p=3048974

The easy, least-intrusive fix is to install the AdBlock Plus Firefox extension and add a filter for:

*://www.citicards.com/cards/wv/swf/filter1.swf

For me, disabling this one SWF file makes the site work.

[Launchpad Janitor (janitor)]

[Expired for firefox-3.5 (Ubuntu) because there has been no activity for 60 days.]

[Bryan Forbes (bryanforbes)]

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