Unable to login to MSN, previously worked OK on Empathy

Bug #454615 reported by johnnyb0y
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
telepathy-butterfly (Ubuntu)
Invalid
Low
Unassigned

Bug Description

Binary package hint: empathy

It connects on GMAIL just fine, but with MSN (Or Windows Live Messenger) account, it fails to connect. Password is correct. It used to work on Empathy but doesn't any longer. Last week, I was able to connect on MSN with Empathy OK so I assume an update has caused this behaviour.

OS - Ubuntu (Karmic Koala) 9.10

empathy:
  Installed: 2.28.0.1-1ubuntu6
  Candidate: 2.28.0.1-1ubuntu6
  Version table:
 *** 2.28.0.1-1ubuntu6 0
        500 http://gb.archive.ubuntu.com karmic/main Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
Architecture: amd64
Date: Sun Oct 18 13:02:35 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
NonfreeKernelModules: nvidia
Package: empathy 2.28.0.1-1ubuntu6
ProcEnviron:
 PATH=(custom, user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: empathy
Uname: Linux 2.6.31-14-generic x86_64
XsessionErrors:
 (gnome-settings-daemon:1775): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:1857): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:1832): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed

Revision history for this message
johnnyb0y (ubuntu64) wrote :
affects: empathy (Ubuntu) → telepathy-butterfly (Ubuntu)
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:

 * Is this reproducible?
 * If so, what specific steps should we take to recreate this bug?

 This will help us to find and resolve the problem.

Changed in telepathy-butterfly (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Sebastien Bacher (seb128) wrote :

Could you get debug informations from the empathy help, debug menu dialog?

Revision history for this message
Sebastien Bacher (seb128) wrote :

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.

Changed in telepathy-butterfly (Ubuntu):
status: Incomplete → Invalid
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