Unable to connect to/log into Ubuntu One via applet

[Rey Tucker]

Binary package hint: ubuntuone-client

I believe that, when I do Applications > Internet > Ubuntu One, it's supposed to bring up some sort of web page in my browser to let me log in; alas, it does not do so. I've tried installing ubuntuone-client-tools per some other successful resolutions, and I can connect and log in by right click on the icon then choosing "Go to Web" without issue, but cannot do so via Nautilus or the Connect function of the icon.

The icon remains with an X and "Disconnected" as the tool-tip no matter how hard I try to connect.

Description: Ubuntu karmic (development branch)
Release: 9.10

ubuntuone-client:
  Installed: 1.0.1-0ubuntu1
  Candidate: 1.0.1-0ubuntu1
  Version table:
 *** 1.0.1-0ubuntu1 0
        500 http://us.archive.ubuntu.com karmic/main Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
.home.rtucker..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 0
Architecture: i386
Date: Sun Oct 18 00:08:03 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.1-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686

[hassan121 (k7rata121)]

i can connect with no problem via firefox but i cannt connet with the the client or the nautilus

[vanDrunen (edwin-vandrunen)]

I have the same problem:
- "Go to web" and uploading files with firefox is no problem
- When choosing "connect" it shows a cloud for 1-2 seconds and returns to disconnected with a "!"
- In "passwords and encryption kets" I can see a token for https://ubuntuone.com
- On the website under "account" I can see my machine registered to my account
- I tried removing the token, removing all machines from my account and restarting ubuntuone-client, but the applet never connects and files never sync through nautilus.

I'm running Ubuntu 9.10-RC and registered with ubuntu one after a fresh install. It has never worked so far.

[Joshua Hoover (joshuahoover)]

Hi Ryan,

Sorry for the long delay in getting in response to you on this bug. Based on the log files, it appears there may be a NetworkManager related problem. We're trying to collect additional information about these NetworkManager related errors. Can you run the following command in a terminal session and report back the output in a comment here?

wget -q http://launchpadlibrarian.net/34282008/nm-checker && chmod 755 nm-checker && ./nm-checker

This downloads a small python script (that collects information about the state of NetworkManager on your computer), sets it to executable, and runs the script. If you want to check the script first, please open the URL in your browser first before running the command. :-)

Thank you,

Joshua

[Rey Tucker (rtucker)]

Greetings!

Here's what I get:

ERROR:dbus.proxies:Introspect error on org.freedesktop.NetworkManager:/org/freedesktop/NetworkManager: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files
org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files

Note that I don't use NetworkManager here... it's a desktop with a static LAN IP, so the network configuration is set through the normal /etc/network/interfaces method. I would be willing to try enabling NetworkManager if it promises not to break things :-)

Thanks!

[Joshua Hoover (joshuahoover)]

Hi Ryan,

Thank you for the follow up! We're working on a fix for this so I'm going to mark this as a duplicate of the bug where we're tracking that progress. We hope to have something in the near future that will remove the requirement for NetworkManager.

Thank you,

Joshua