can't use launchpad -- no recognition netzero.net

[Captain Jack Logan]

When I try to send an e-mail to <email address hidden> or <email address hidden> with return address <email address hidden>, I keep getting error messages that say "Host hookup failed; Netzero not known." I'm new to Linux and I'm using Ubuntu. There's a lot of terminology associated with e-mail that I've never been able to learn; most FAQs either assume that I know things like the difference between SMTP and POP and/or they answer questions that don't have anything to do with my problem. I think that FAQs are written for a level above mine by people with training in programming. I don't even know what SMTP or POP are. Please send -- or tell me where I can find -- precise, detailed instructions for using Launchpad to send e-mails. I have read the instructions and they somehow don't make sense. I want to be able to send OpenOffice text and general video attachments. Thank you.

[Lars Ljung (larslj)]

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We appreciate the difficulties you are facing, but it would make more sense to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs .