Novatel U727 (Wireless 3G USB Modem) Shows in lsusb in Jaunty & Karmic. Only connects in Jaunty.

[Shaved Wookie]

Binary package hint: network-manager

NOTE: The logs in this bug report are from my install of Jaunty (which works, slowly, but it works), where the main problem I'm having is network-manager not working on Karmic. Since I can't get internet on Karmic, I figured I'd do the ubuntu-bug call on Jaunty and see what was needed there. I'll try and add more Karmic info after.

When I plug the Novotel U727 (sold as a "Bell Mobile Internet" stick in Canada) into my machine, it takes about 30 seconds to come up and work in Jaunty, but it never connects in Karmic.

Karmic *does* see it correctly via lsusb.

It identifies as:
Bus 004 Device 002: ID 1410:4100 Novatel Wireless U727
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 1.10
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 64
  idVendor 0x1410 Novatel Wireless
  idProduct 0x4100 U727
  bcdDevice 0.00
  iManufacturer 1 Novatel Wireless Inc.
  iProduct 2 Novatel Wireless CDMA
  iSerial 4 091084223081000
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 131
    bNumInterfaces 5
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xa0
      (Bus Powered)
      Remote Wakeup
    MaxPower 500mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 3
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 3 Data Interface
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0010 1x 16 bytes
        bInterval 128
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x02 EP 2 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 1
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 3 Data Interface
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x84 EP 4 IN
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x04 EP 4 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 2
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 3 Data Interface
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x89 EP 9 IN
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x09 EP 9 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 3
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 3 Data Interface
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x8a EP 10 IN
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x0a EP 10 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 4
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 8 Mass Storage
      bInterfaceSubClass 6 SCSI
      bInterfaceProtocol 80 Bulk (Zip)
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x85 EP 5 IN
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x06 EP 6 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
Device Status: 0x0000
  (Bus Powered)

Despite being seen as the correct device in lsusb though, network manager's "mobile internet" tab is greyed out and unavailable in "Manage Connections".

The problem shows up under Kubuntu Karmic 9.10 AMD64
KDE 4.3.1 and 4.3.2
Novatel 727 Wireless 3G Modem

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 9.04
Gconf:

IfupdownConfig:
 auto lo
 iface lo inet loopback
NonfreeKernelModules: fglrx
Package: network-manager 0.7.1~rc4.1.cf199a964-0ubuntu2
ProcEnviron:
 LANGUAGE=
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: network-manager
Uname: Linux 2.6.28-15-generic x86_64

[Shaved Wookie (shavedwookie)]

Also worth noting, while it *does* work in Jaunty... It takes about 5 minutes after boot, before this device is activated and ready to use.

[Shaved Wookie (shavedwookie)]

This is very similar (and may be a dupe of) Bug# 284049

[Brian R (brian-rardin-deactivatedaccount-deactivatedaccount)]

Same here.

brian@BlackBird:~$ uname -a
Linux BlackBird 2.6.31-13-generic #45-Ubuntu SMP Tue Oct 13 02:07:24 UTC 2009 x86_64 GNU/Linux

I also have this in my syslog that seems to correspond to the times at which the USB modem is recognized:

Oct 22 20:38:51 BlackBird kernel: [ 1235.074419] sr1: scsi-1 drive
Oct 22 20:38:51 BlackBird kernel: [ 1235.074709] sr 5:0:0:0: Attached scsi CD-ROM sr1
Oct 22 20:38:51 BlackBird kernel: [ 1235.330566] sr1: CDROM (ioctl) error, command: Get configuration 46 00 00 00 00 00 00 00 20 00
Oct 22 20:38:51 BlackBird kernel: [ 1235.401597] sr1: CDROM (ioctl) error, command: Get configuration 46 00 00 00 00 00 00 00 20 00
Oct 22 20:38:51 BlackBird kernel: [ 1235.412867] sr 5:0:0:0: [sr1] unaligned transfer
Oct 22 20:38:51 BlackBird kernel: [ 1235.413062] sr 5:0:0:0: [sr1] unaligned transfer
Oct 22 20:38:51 BlackBird kernel: [ 1235.596691] sr1: CDROM (ioctl) error, command: Get configuration 46 00 00 00 00 00 00 00 20 00
Oct 22 20:38:51 BlackBird kernel: [ 1235.626718] sr1: CDROM (ioctl) error, command: Get configuration 46 00 00 00 00 00 00 00 20 00

[Brian R (brian-rardin-deactivatedaccount-deactivatedaccount)]

Same Novatel U727 (Sprint) booting to XP and Vista hard disk on same notebook works in all USB ports. Notebook is a Dell D630.

[Terence (terence-shelton)]

Mine is even weirder! When I first insert the card lsusb reports it as device 5010.

Bus 001 Device 005: ID 08ff:1600 AuthenTec, Inc. AES1600
Bus 001 Device 004: ID 0c45:62c0 Microdia Sonix USB 2.0 Camera
Bus 001 Device 002: ID 04b4:6560 Cypress Semiconductor Corp. CY7C65640 USB-2.0 "TetraHub"
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 005: ID 1410:5010 Novatel Wireless
Bus 002 Device 002: ID 03f0:171d Hewlett-Packard Wireless (Bluetooth + WLAN) Interface [Integrated Module]
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Then after a minute or more tailing /var/log/messages show that the system 'found' the card,

Nov 21 17:17:04 DeadMeat3 kernel: [ 2552.525420] sr: Add. Sense: No additional sense information
Nov 21 17:17:04 DeadMeat3 kernel: [ 2552.531597] sr 6:0:0:0: [sr1] unaligned transfer
Nov 21 17:17:04 DeadMeat3 kernel: [ 2552.532070] sr 6:0:0:0: [sr1] unaligned transfer
Nov 21 17:18:04 DeadMeat3 kernel: [ 2613.164016] usb 2-5: reset full speed USB device using ohci_hcd and address 5
Nov 21 17:18:04 DeadMeat3 kernel: [ 2613.422313] sr: Sense Key : No Sense [current]
Nov 21 17:18:04 DeadMeat3 kernel: [ 2613.422313] sr: Add. Sense: No additional sense information
Nov 21 17:18:05 DeadMeat3 kernel: [ 2613.643312] sr: Sense Key : No Sense [current]
Nov 21 17:18:05 DeadMeat3 kernel: [ 2613.643312] sr: Add. Sense: No additional sense information
Nov 21 17:19:05 DeadMeat3 kernel: [ 2674.164018] usb 2-5: reset full speed USB device using ohci_hcd and address 5
Nov 21 17:20:30 DeadMeat3 kernel: [ 2758.512337] CE: hpet increasing min_delta_ns to 22500 nsec
Nov 21 17:24:05 DeadMeat3 kernel: [ 2974.028764] usb 2-5: USB disconnect, address 5
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.577025] usb 2-5: new full speed USB device using ohci_hcd and address 6
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.791303] usb 2-5: configuration #1 chosen from 1 choice
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.797013] option 2-5:1.0: GSM modem (1-port) converter detected
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.797013] usb 2-5: GSM modem (1-port) converter now attached to ttyUSB0
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.804240] option 2-5:1.1: GSM modem (1-port) converter detected
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.804448] usb 2-5: GSM modem (1-port) converter now attached to ttyUSB1
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.813637] option 2-5:1.2: GSM modem (1-port) converter detected
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.813871] usb 2-5: GSM modem (1-port) converter now attached to ttyUSB2
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.819964] option 2-5:1.3: GSM modem (1-port) converter detected
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.820251] usb 2-5: GSM modem (1-port) converter now attached to ttyUSB3
Nov 21 17:24:07 DeadMeat3 kernel: [ 2975.822841] scsi7 : SCSI emulation for USB Mass Storage devices
Nov 21 17:24:12 DeadMeat3 kernel: [ 2980.825033] scsi 7:0:0:0: Direct-Access Novatel MMC Storage 2.31 PQ: 0 ANSI: 2
Nov 21 17:24:12 DeadMeat3 kernel: [ 2980.828217] sd 7:0:0:0: Attached scsi generic sg2 type 0
Nov 21 17:24:12 DeadMeat3 kernel: [ 2980.854409] sd 7:0:0:0: [sdb] Attached SCSI removable dis...

[Sianegad (ericdage)]

Hi , im having the same problem on a computer that i must remotely maintain. I found out that as long as the mass storage part of the modem is mounted no connections is available but simply umount it, will give acces to the network right away.
I am looking for a way to prevent it from being mounted in the first place. uuid and fstab look promising but im a not quite competent enough to figure it out quickly so if any one get results that way please post some info.

[Thomas Hood (jdthood)]

Hi. What's the status of this bug in Ubuntu 12.04?

[Launchpad Janitor (janitor)]

[Expired for network-manager (Ubuntu) because there has been no activity for 60 days.]