Empathy repeatedly disconnects AIM services

[Jarrod Henry]

Binary package hint: empathy

Using Karmic Beta
Empathy 2.28.0-0ubuntu2

I expect the service to remain connected. Instead, I get frequent (sometimes up to 10 times an hour) disconnects from the AIM services. My other computer running Pidgin did not get this many disconnects, if any.

ProblemType: Bug
Architecture: i386
Date: Sun Oct 4 10:53:23 2009
DistroRelease: Ubuntu 9.10
Package: empathy 2.28.0-0ubuntu2
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-11.38-generic
SourcePackage: empathy
Uname: Linux 2.6.31-11-generic i686

[Sebastien Bacher (seb128)]

Thank you for your bug report. The issue is an upstream one and it would be nice if somebody having it could send the bug the to the people writting the software (https://wiki.ubuntu.com/Bugs/Upstream/GNOME)

[Omer Akram (om26er)]

Are there any news about this bug? Has someone affected by this bug sent the report upstream? May you tell us the bug number? Thanks in advance.

[Omer Akram (om26er)]

we have been wondering if you still face this problem. Is this specific to only one protocol or you face this in every account you are connected? Because people have been facing this type of problems for specific protocols. and if you have this problem on all protocols than this can be a problem of you network? Please help us resolve this problem and making ubuntu better. Thanks in advance.

[Karl Kirch (kkirch)]

I'm seeing this problem as well, except for me empathy will connect and then disconnect immediately. This doesn't happen for any other protocals.

[Omer Akram (om26er)]

@Karl, can you please try to install the development release of empathy from the ppa by doing
sudo add-apt-reporsitory ppa:telepathy/ppa ;sudo apt-get update ;sudo apt-get dist-upgrade and reboot and try to connect and see if the problem still exist. Thanks

[christpunk01 (christpunk01-gmail)]

I too am having troubles with Empathy disconnecting from AIM constantly.
I am using Empathy 2.28.1.1.

[usera502 (user23058-deactivatedaccount)]

@Omer Akram #6

Running 2.29.90 I am still getting this error

[Omer Akram (om26er)]

Quit empathy and start it again when it logs into AIM account click on Help>Debug select gabble in the debug window and when empathy disconnects click on the save button of the debug window it will save the log to output file please link that file here.

[Omer Akram (om26er)]

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

[Matt Warner (mattwarner2)]

@Omer:

Here is the debug output: http://pastebin.com/Cnn3GYge

Running Empathy in Terminal doesn't give any errors.

[Brian Curtis (bcurtiswx)]

Hi. If you are still using Karmic, please download and update libpurple0 from my ppa at https://edge.launchpad.net/~bcurtiswx/+archive/ppa and see if that solves your problem.

[Ken Coe (kencoe)]

@Brian:

To answer your question, running an update with your ppa installed resolved the AIM network issue on my system immediately.

[Omer Akram (om26er)]

We have libpurple 2.6.6 in Lucid so I guess we could mark this fixed

[nbubis (nbubis)]

This bug still exists in Natty - frequent disconnects (about once every five minutes).
running empathy with libpurpule 2.7.11.

[Vaughn (vaughnhannon)]

I'm still seeing this behavior in 13.04 with Empathy 3.6.4