Synaptics Touchpad Not Detected

[JTCA]

Upgraded from 9.04 to 9.10 and the touchpad is not detected. It worked in 9.04.

ProblemType: Bug
Architecture: i386
Date: Sun Oct 4 07:56:35 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/yelp
Package: yelp 2.28.0-0ubuntu1
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.28-14.47-generic
SourcePackage: yelp
Uname: Linux 2.6.28-14-generic i686

[Philip Muškovac (yofel)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect 442164

This will help us to find and resolve the problem. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report. Thanks in advance!

When reporting bugs in the future please use apport, either via the appropriate application's "Help -> Report a Problem" menu or using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[JTCA (jay-jtcampbellassociates)]

Architecture: i386
DistroRelease: Ubuntu 9.10
Lsusb: Error: command ['lsusb'] failed with exit code 1:
MachineType: Dell Inc. Latitude D820
Package: xserver-xorg-input-synaptics 1.1.2-1ubuntu5
PackageArchitecture: i386
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: root=UUID=1a066791-915d-4a25-aa29-cc2c799be9a2 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.28-14.47-generic
RelatedPackageVersions:
 xserver-xorg 1:7.4+3ubuntu5
 libgl1-mesa-glx 7.6.0~git20090817.7c422387-0ubuntu7
 libdrm2 2.4.13-1ubuntu1
 xserver-xorg-video-intel 2:2.8.1-1ubuntu2
 xserver-xorg-video-ati 1:6.12.99+git20090825.fc74e119-0ubuntu2
Uname: Linux 2.6.28-14-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/15/2007
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd06/15/2007:svnDellInc.:pnLatitudeD820:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude D820
dmi.sys.vendor: Dell Inc.
fglrx: Not loaded
system:
 distro: Ubuntu
 architecture: i686kernel: 2.6.28-14-generic

[JTCA (jay-jtcampbellassociates)]

Neither the touchpad nor the sound is detected. It seems that the hardware is not detected. Both work in XP (this is a dual boot machine).

[DieterVDW (dietervdw)]

I'm also having this problem, but only the touchpad part.
The Synaptics touchpad on my Dell Latitude D530 is not detected anymore after the upgrade to 9.10 .
It worked perfectly in Jaunty.

No sign of synaptics in lspci, lshal or dmesg ...
tpconfig does detect the synaptics touchpad though ...

How can I help?

[JTCA (jay-jtcampbellassociates)]

I fixed it but not exactly sure how...here's what I think I did.

I upgraded to 9.10 from 9.04 and just noticed that the "latest" kernel, 2.6.31-14-generic was not being used. I went into system> administration>synaptic package manager and checked grub-pc which installed Grub2 and uninstalled Grub. After I rebooted I found that the boot list now allowed me to select kernel 2.6.31 (this wasn't even a choice before). Everything seems to be cool now.

I hope this helps someone, sorry that I don't have a better technical explanation of what happened.

[DieterVDW (dietervdw)]

I had a lot of problems too because of that reason, of which most problems were solved after selecting the 'right' kernel.
The touchpad problems remains though.

However I realize I got the touchpad working with the 'wrong' kernel by doing the following:
echo options psmouse proto=exps > /etc/modprobe.d/psmouse.modprobe

(As described here: http://danilogurovich.wordpress.com/2009/10/17/ubuntu-karmic-koala-9-10-beta-buggy-touchpad-behavior/ )

Maybe that has something to do with it...
Will try undoing that change.

[DieterVDW (dietervdw)]

Ok, undoing the above "fix" by removing the /etc/modprobe.d/psmouse.modprobe file fixes this issue for me.
Pretty stupid after all... Just mindlessly applied copy-pasted the command and never really thought about what it did.
Sorry for the clutter guys!

[Przemek K. (azrael)]

I'm closing this bug based on the last comment by JCTA regarding this bug being fixed with an upgrade.
Feel free to report more bugs in the future.