Cannot add network postscript printer

[ma2412ma]

Binary package hint: kdeprint

I'm not able to add my network printer (HP Color LaserJet 4650). Under system settings, I choose "Printers" -> "Add" -> "Add Printer/Class" -> "Next" -> "Network printer w/IPP (IPP/HTTP)". Under "Printer URI" I enter "192.168.0.44:9100". I choose the manufacturer "HP" and model "Color LaserJet 4650". I choose the driver "HP Color LaserJet 4650 Postscript (recommended) [English]". Then I just click "Next" a few times until finally the following error message appears:
"Unable to create printer. Error message received from manager: The requested operation cannot be completed."
I've also tried it in administrator mode, but I get the same error message.

[Manuel López-Ibáñez (manuellopezibanez)]

Hi, I am not really sure how to triage this bug, however, we can try a few things.

Could you run the program in a terminal? If so, please run it appending " &> output" at the end, then attach the file here.

Also, could you check /var/log/cups/error_log for output when the error occurs? Try for example "watch cat /var/log/cups/error_log", or just check the date and time for the relevant lines, then paste them here.

I hope we can catch it!

[Liz Young (liz)]

Same error adding a LaserJet 1300 Network (TCP) printer. Nothing in the CUPS error_log. The ouput file contains a parser error.

[Manuel López-Ibáñez (manuellopezibanez)]

Which version of Ubuntu are you using?

[Manuel López-Ibáñez (manuellopezibanez)]

Also, can you paste the output of "cat /etc/modules | grep lp" ?

[ma2412ma (ma2412ma)]

What's the name of the program? I do not know it so I'm not able to run it in a terminal (and it's not kprinter).

I'm using Dapper Drake with the latest packages (always do apt-get update && apt-get upgrade).

/var/log/cups/error_log is an empty file.

$ cat /etc/modules | grep lp
lp

[Manuel López-Ibáñez (manuellopezibanez)]

Perhaps the program name is kcontrol ?

Could you try the option "Printers" -> "Add" -> "Add Printer/Class" -> "Next" -> "Network printer (TCP)" (or something similar, I am not running dapper right now)

Could you choose "Printers" -> "Add" -> "Add Printer/Class" -> "Next" ->"Other" and enter the URI "socket://192.168.0.44:9100" ?

[ma2412ma (ma2412ma)]

OK, I've entered socket://192.168.0.44:9100 as the URI and it worked. However, I'm pretty sure that I've tried that yesterday and it didn't work. Today I did an apt-get update && apt-get upgrade, and I guess that one of the updated packages fixed that problem.

[Manuel López-Ibáñez (manuellopezibanez)]

Don't worry. Thanks for reporting the issue anyway. Since the issue is fixed, I am going to close the bug now. Feel free to reopen it, if it ever arises again.

If you have any ideas on how this issue could have been prevented or suggestions, please get involved with the Kubuntu community https://wiki.kubuntu.org/HelpingKubuntu

[naught101 (naught101)]

I'm having this problem as well, trying to install a printer over samba.
The error is:
"Unable to create printer. Error message received from manager: The requested operation cannot be completed."

It occurs during installation, right after the driver has been installed (the first time it allows you to print a test page).

running from shell gives:

naught101@naught101-laptop:~$ sudo kcmshell printers
Error: "/var/tmp/kdecache-naught101" is owned by uid 1000 instead of uid 0.
QObject::connect: No such slot KMMainView::slotServerAccessConfigure()
QObject::connect: (sender name: 'server_access_configure')
QObject::connect: (receiver name: 'MainView')
Error: "/tmp/kde-naught101" is owned by uid 1000 instead of uid 0.
^[[A^[[A^[[BDomain=[ACCOUNTS] OS=[Windows 5.1] Server=[Windows 2000 LAN Manager]
Domain=[ACCOUNTS] OS=[Windows 5.1] Server=[Windows 2000 LAN Manager]
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
        LANGUAGE = (unset),
        LC_ALL = (unset),
        LANG = "en"
    are supported and installed on your system.
perl: warning: Falling back to the standard locale ("C").

naught101@naught101-laptop:~$ uname -a
Linux naught101-laptop 2.6.24-20-rt #1 SMP PREEMPT RT Mon Jul 28 16:03:43 UTC 2008 i686 GNU/Linux
Hardy Kubuntu

[Jonathan Thomas (echidnaman)]

Is this still a problem with the system-config-printer-kde applet in Intrepid? (Replaces the printer kcm module, though you can't find system-config-printer-kde in systemsettings)

[Jonathan Thomas (echidnaman)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!