[upstream] Writer freezes when opening certain files

[pk72]

Binary package hint: openoffice.org

Hello,
suddenly Writer freezes when opening an .odt file I was working on without problems for a longer time.
All other previous versions of this file won't open as well. Other files do still work.
When Writer opens the file, it completely uses one of the CPU cores (total CPU load 50%), then the CPU load drops awhile, then Writer freezes and the CPU load stays at 50%. The app won't close and the process has to be forced to shut down.
Help is much appreciated as the file is my personal information database.
I so far tried to reinstall all Oo packages without success.
Thank you,
Philipp

ProblemType: Bug
Architecture: i386
Dependencies:

DistroRelease: Ubuntu 9.04
Package: openoffice.org None [modified: /var/lib/dpkg/info/openoffice.org.list]
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: openoffice.org
Uname: Linux 2.6.28-15-generic i686
UnreportableReason: This is not a genuine Ubuntu package

[Chris Cheney (ccheney)]

Do you still have this issue with the new version in Ubuntu 9.04 with the ppa at https://launchpad.net/~openoffice-pkgs/+archive/ppa or Ubuntu Karmic?

[pk72 (0-launchpad-philfire-de-deactivatedaccount)]

Chris, I tried as you told. I still have the problem with OO 3.1.1. I also tried OO 3.1.1. under Windows: same thing.
What makes me wonder is that not only the current version of the file, the one I was working on, can no longer be opened, but all the older versions of the file too. This seems to indicate that it was not the file that got corrupted but rather OO or the OS. Because the same problem occurs under Ubuntu and Windows I do assume that OO changed in some way that resulted in the problem. Would it not be necessary to install a previous version of OO? How is this being done?
Thanks, Philipp

[pk72 (0-launchpad-philfire-de-deactivatedaccount)]

Okular can still open and render the file. Is this telling you something?

[pk72 (0-launchpad-philfire-de-deactivatedaccount)]

Chris, I tried with OO 2.4.3 under Vista and I could open the file. But I don't want to stay with the older OO version just because of the bug. How can I achieve that this bug is solved? Unfortunately I cannot give away the file in question to allow debugging. Is there a way to trace what OO writer is doing to find out where it freezes?

[pk72 (0-launchpad-philfire-de-deactivatedaccount)]

I found the reason that OO writer freezes: From a certain version above 3.0 up, writer can no longer handle larger files in web layout. My file (180kB) was stored in web layout mode. I had to open it with OO 2.4.3, switch to print layout and save it to be able to open it with OO 3.0 and above.
See also http://www.openoffice.org/issues/show_bug.cgi?id=103885
So, my primary problem (writer freezes when opening the file) is solved, but the OO problem remains.

[Chris Cheney (ccheney)]

Can you please file this upstream bug at http://qa.openoffice.org/issue_handling/pre_submission.html and add the bug number back to this report?

It would be best to mention you have the problem with the official Windows build instead of Ubuntu since they sometimes close bugs without fixing them if they think it is a modified version of OOo.

[pk72 (0-launchpad-philfire-de-deactivatedaccount)]

The Openoffice issue # of this bug is 103885. You can find it here:
http://www.openoffice.org/issues/show_bug.cgi?id=103885

[penalvch (penalvch)]

Attachment from upstream bug.

[Björn Michaelsen (bjoern-michaelsen)]

[This is an automated message.]
There are no new official OpenOffice.org releases in Ubuntu packaging anymore => Won't Fix

If the problem persists, please mark this bug as "also affects project Libreoffice" or "also affects distribution Libreoffice (Ubuntu)" if that has not happened already.

Please leave references to upstream OpenOffice.org bugs in place to allow cross pollination.