The requested URI "ghelp:empathy" is invalid

[ktulu77]

I have this error when I try to open empathy's help content (Help > Contents) : The requested URI "ghelp:empathy" is invalid

It seems that there is no help for empathy. I have opened the linguistic application to check if all language packages are installed but they are.

I have also tried with the french language enabled, I have the same error.

Since the new audio / video feature has been implemented, a help about that would be very useful (with known problems/errors, ports to open, etc)

I am on Karmic x64 with last updates

Thank you very much.

[Dean Sas (dsas)]

Looks as though there are no files in the binary package http://packages.ubuntu.com/karmic/all/empathy-doc/filelist

[Brian Curtis (bcurtiswx)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect BUGNUMBER

This will help us to find and resolve the problem. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Thanks in advance!

[Dean Sas (dsas)]

Architecture: i386
DistroRelease: Ubuntu 9.10
Package: empathy 2.28.0-0ubuntu2
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_GB.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-11.36-generic
Uname: Linux 2.6.31-11-generic i686
UserGroups: adm admin cdrom dialout fuse lpadmin plugdev sambashare

[Dean Sas (dsas)]

Is anyone working on this? I think it's clear that it's a packaging bug and should hopefully be easy to fix. The ubuntu-docs package links to ghelp:empathy in order to explain about instant messaging, string freeze is less than 24 hours away so it would be helpful for the Ubuntu documentation team to know.

[Dean Sas (dsas)]

Also this is the first Ubuntu release to install empathy by default so having help work would be particularly useful.

[Brian Curtis (bcurtiswx)]

this should be worked on and fixed for 9.10. Marking as such

[Paul Cutler (prcutler-deactivatedaccount)]

As of the 9.10 beta, this bug is still present. This could be a problem with Yelp or gnome-doc-utils displaying the new GNOME XML help, Mallard.

I am also not able to display Mallard documents by calling them manually in Yelp from the command line (using the full path as Yelp requires). I did an Empathy git checkout form upstream GNOME and the help files won't appear.

[Matthew East (mdke)]

Seems to work ok on current karmic. The help file opens file when called both from empathy itself and from "yelp ghelp:empathy".

I'm closing the bug but please feel free to reopen it if you still have the problem.

[Tony Lill (ajlill)]

Hate to burst your bubble, but I still can't get help on emapthy

$ yelp ghelp:empathy
** (yelp:8048): CRITICAL **: atk_object_set_name: assertion `name != NULL' failed

** (yelp:8048): CRITICAL **: atk_object_set_name: assertion `name != NULL' failed
OMF category 'System|Configuration|Configuration Tools' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.

ii empathy 2.28.1.1-0ubuntu1 High-level library and user-interface for Telepathy
ii empathy-doc 2.28.1.1-0ubuntu1 High-level library and user-interface for Telepathy (empathy doc
ii libempathy-common 2.28.1.1-0ubuntu1 High-level library and user-interface for Telepathy (library com
ii libempathy-doc 2.28.1.1-0ubuntu1 High-level library and user-interface for Telepathy (library doc

[Jeremy Bícha (jbicha)]

I'm reopening this bug because I can't access Empathy Help in Lucid. Let me know if this should actually be a new bug.

I have empathy and empathy-common installed.
In Empathy, click Help>Contents
Yelp opens with a pop-up that says 'Unable to load page' 'The requested URI "ghelp:empathy" is invalid'
However, if I try yelp ghelp:empathy from the command line, the Empathy user manual appears as it should.

I get the same error also in the About Ubuntu user guide.
Click Internet and Networks
Click 9.3 Instant Messaging
Try to click the Empathy User Manual link in 9.3.1.

[Matthew East (mdke)]

Jeremy: I can access the empathy help fine in current lucid either through the application or the command line. Please check again with an updated lucid and reopen if it is still not working.