empathy not working

[bodhi.zazen]

Binary package hint: empathy

In Ubuntu 9.10 alpha I can not connect to either Yahoo or irc with empathy.

With irc it just says network error (trying to use freenode).

With Yahoo it never offers to enter the information on my yahoo account. So I can add yahoo, but not the account information.

irc is not an option in 9.04, but yahoo is working in 9.04.

[Brian Curtis (bcurtiswx)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.
Is this still a problem? if no, let us know, if so please do the following.
Please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect 428971

This will help us to find and resolve the problem. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Thanks in advance!

[Victor (victor-s)]

I'm having a similar problem with 9.10 beta. Trying to connect to gtalk and says "Network Error", The debug info for Empathy is the following:

empathy/Other-DEBUG: 1.254781e+09: empathy_idle_set_presence: Changing presence to Available (2)
empathy/Account-DEBUG: 1.254781e+09: empathy_account_manager_request_global_presence: request global presence, type: 2, status: available, message: (null)
empathy/Other-DEBUG: 1.254781e+09: debug_window_name_owner_changed_cb: Adding new CM 'gabble' at :1.136.
empathy/Account-DEBUG: 1.254781e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/gabble/jabber/XXX_2XXX_40gmail_2ecom0
empathy/Account-DEBUG: 1.254781e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/gabble/jabber/XXX_2XXX_40gmail_2ecom0
empathy/Account-DEBUG: 1.254781e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/gabble/jabber/XXX_2XXX_40gmail_2ecom0) Connection invalidated
empathy/Account-DEBUG: 1.254781e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/gabble/jabber/XXX_2XXX_40gmail_2ecom0
empathy/Account-DEBUG: 1.254781e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/gabble/jabber/XXX_2XXX_40gmail_2ecom0) Connection failed to become ready: Network error
empathy/Account-DEBUG: 1.254781e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/gabble/jabber/XXX_2XXX_40gmail_2ecom0
empathy/Other-DEBUG: 1.254781e+09: debug_window_name_owner_changed_cb: Removing CM from :1.136.
empathy/Other-DEBUG: 1.254781e+09: empathy_idle_set_presence: Changing presence to Available (2)
empathy/Account-DEBUG: 1.254781e+09: empathy_account_manager_request_global_presence: request global presence, type: 2, status: available, message: (null)
empathy/Other-DEBUG: 1.254781e+09: debug_window_name_owner_changed_cb: Adding new CM 'gabble' at :1.137.

[Cousteau (war-richard)]

Having the same problem here. Not connecting, error shown is "network error".

Using Ubuntu 9.10 beta, fully updated as of oct 10th 2009.

[Sebastien Bacher (seb128)]

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.

[SteveE (steveedw)]

I am having the same Yahoo "Network Error" problem. I tried to do an apport-collect for you, but bug is closed. I am on latest updates of 9.10 32-bit.

If Empathy is now the default with Karmic, would be a shame to go to release with this bug still a problem.

[SteveE (steveedw)]

According to this link: http://www.uluga.ubuntuforums.org/showthread.php?t=1222710 I changed the server to cn.scs.msg.yahoo.com, this gave me a work-around for now, but doesn't seem like a good long-term solution?

[coco76 (giovanni-coriasco)]

I do not know if that really is the cause, but after deleting (or renaming) '.purple' directory in my home, everything then worked fine with empathy...

[coco76 (giovanni-coriasco)]

...if that is the case, I would only guess it could be a sort of wrong interworking between 'telepathy-haze' (using libpurple) and 'telepathy-butterfly' (since I have my MSN account configured both in .purple for Pidgin and in Empathy)