Openoffice crashes when opening files on remote sftp share

Bug #424527 reported by nanog
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I was previously able to open files on remote sftp share with open office. Open office now locks up, crashes, and apparently triggers a lockup of nautilus sftp shares.

I am running updated karmic alpha5 (main server repos).

$ lsb_release -rd
Description: Ubuntu karmic (development branch)
Release: 9.10

uname -a
Linux tikal 2.6.31-9-generic #29-Ubuntu SMP Sun Aug 30 17:39:26 UTC 2009 x86_64 GNU/Linux

this error is found in kernlog, dmesg and syslog error multiple times:

Sep 4 11:43:51 tikal kernel: [167880.669265] INFO: task soffice.bin:2690 blocked for more than 120 seconds.
Sep 4 11:43:51 tikal kernel: [167880.669269] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
Sep 4 11:43:51 tikal kernel: [167880.669272] soffice.bin D 0000000000000000 0 2690 1 0x00000004
Sep 4 11:43:51 tikal kernel: [167880.669277] ffff8802182edbc8 0000000000000046 ffff8802182edb48 0000000000015580
Sep 4 11:43:51 tikal kernel: [167880.669281] ffff8800441d1a60 0000000000015580 0000000000015580 0000000000015580
Sep 4 11:43:51 tikal kernel: [167880.669285] 0000000000015580 ffff8800441d1a60 0000000000015580 0000000000015580
Sep 4 11:43:51 tikal kernel: [167880.669289] Call Trace:
Sep 4 11:43:51 tikal kernel: [167880.669297] [<ffffffff8120097d>] request_wait_answer+0x7d/0x230
Sep 4 11:43:51 tikal kernel: [167880.669302] [<ffffffff81073b90>] ? autoremove_wake_function+0x0/0x40
Sep 4 11:43:51 tikal kernel: [167880.669306] [<ffffffff81200ba4>] fuse_request_send+0x74/0x90
Sep 4 11:43:51 tikal kernel: [167880.669309] [<ffffffff81205bfe>] fuse_flush+0xfe/0x130
Sep 4 11:43:51 tikal kernel: [167880.669313] [<ffffffff81117a87>] filp_close+0x37/0x90
Sep 4 11:43:51 tikal kernel: [167880.669317] [<ffffffff8105b5f7>] put_files_struct+0x77/0xe0
Sep 4 11:43:51 tikal kernel: [167880.669321] [<ffffffff8105b6af>] exit_files+0x4f/0x60
Sep 4 11:43:51 tikal kernel: [167880.669324] [<ffffffff8105c9fb>] do_exit+0x14b/0x370
Sep 4 11:43:51 tikal kernel: [167880.669327] [<ffffffff8105cc69>] do_group_exit+0x49/0xc0
Sep 4 11:43:51 tikal kernel: [167880.669331] [<ffffffff8106a8eb>] get_signal_to_deliver+0x1bb/0x3b0
Sep 4 11:43:51 tikal kernel: [167880.669335] [<ffffffff810119a0>] do_signal+0x70/0x1c0
Sep 4 11:43:51 tikal kernel: [167880.669339] [<ffffffff810863b9>] ? do_futex+0xd9/0x1c0
Sep 4 11:43:51 tikal kernel: [167880.669342] [<ffffffff81086566>] ? sys_futex+0xc6/0x170
Sep 4 11:43:51 tikal kernel: [167880.669346] [<ffffffff81011b28>] do_notify_resume+0x38/0x40
Sep 4 11:43:51 tikal kernel: [167880.669349] [<ffffffff810120bb>] sysret_signal+0x7e/0xcf

dpkg -l | grep openoffice
ii openoffice.org 1:3.1.1-1ubuntu1 full-featured office productivity suite
ii openoffice.org-base 1:3.1.1-1ubuntu1 full-featured office productivity suite -- d
ii openoffice.org-base-core 1:3.1.1-1ubuntu1 full-featured office productivity suite -- s
ii openoffice.org-calc 1:3.1.1-1ubuntu1 full-featured office productivity suite -- s
ii openoffice.org-common 1:3.1.1-1ubuntu1 full-featured office productivity suite -- a
ii openoffice.org-core 1:3.1.1-1ubuntu1 full-featured office productivity suite -- a
ii openoffice.org-draw 1:3.1.1-1ubuntu1 full-featured office productivity suite -- d
ii openoffice.org-emailmerge 1:3.1.1-1ubuntu1 full-featured office productivity suite -- e
ii openoffice.org-filter-binfilter 1:3.1.1-1ubuntu1 full-featured office productivity suite -- l
ii openoffice.org-filter-mobiledev 1:3.1.1-1ubuntu1 full-featured office productivity suite -- m
ii openoffice.org-gnome 1:3.1.1-1ubuntu1 full-featured office productivity suite -- G
ii openoffice.org-gtk 1:3.1.1-1ubuntu1 full-featured office productivity suite -- G
ii openoffice.org-help-en-gb 1:3.1.1-1ubuntu1 full-featured office productivity suite -- E
ii openoffice.org-help-en-us 1:3.1.1-1ubuntu1 full-featured office productivity suite -- E
ii openoffice.org-hyphenation 0.3 Hyphenation patterns for OpenOffice.org
ii openoffice.org-hyphenation-en-us 2.4-4 US English hyphenation patterns for OpenOffi
ii openoffice.org-impress 1:3.1.1-1ubuntu1 full-featured office productivity suite -- p
ii openoffice.org-java-common 1:3.1.1-1ubuntu1 full-featured office productivity suite -- a
ii openoffice.org-l10n-common 1:3.1.1-1ubuntu1 common files for OpenOffice.org language and
ii openoffice.org-l10n-en-gb 1:3.1.1-1ubuntu1 full-featured office productivity suite -- E
ii openoffice.org-l10n-en-za 1:3.1.1-1ubuntu1 full-featured office productivity suite -- E
ii openoffice.org-math 1:3.1.1-1ubuntu1 full-featured office productivity suite -- e
ii openoffice.org-officebean 1:3.1.1-1ubuntu1 full-featured office productivity suite -- J
ii openoffice.org-pdfimport 1.0+OOo3.1.1-1ubuntu1 OpenOffice.org extension for importing PDF d
ii openoffice.org-presentation-minimizer 1.0+OOo3.1.1-1ubuntu1 OpenOffice.org extension for size-efficient
ii openoffice.org-report-builder-bin 1:3.1.1-1ubuntu1 OpenOffice.org extension for building databa
ii openoffice.org-style-human 1:3.1.1-1ubuntu1 Human symbol style for OpenOffice.org
ii openoffice.org-thesaurus-en-au 2.1-3.1 Australian English Thesaurus for OpenOffice.
ii openoffice.org-thesaurus-en-us 1:3.0.1-8ubuntu1 English Thesaurus for OpenOffice.org
ii openoffice.org-ure 1.5.0-9 UNO Runtime Environment
ii openoffice.org-wiki-publisher 1.0+OOo3.1.1-1ubuntu1 OpenOffice.org extension for working with Me
ii openoffice.org-writer 1:3.1.1-1ubuntu1 full-featured office productivity suite -- w

Tags: kj-expired
Revision history for this message
nanog (sorenimpey) wrote :
Revision history for this message
nanog (sorenimpey) wrote :
Revision history for this message
nanog (sorenimpey) wrote :

I can't reproduce the kernel problem. Openoffice does lockup reproducibly for me when I try to access odf files on a remote sftp share. This is a regression from 3.1.0.

Chris Cheney (ccheney)
affects: openoffice.org (Ubuntu) → linux (Ubuntu)
Revision history for this message
Leann Ogasawara (leannogasawara) wrote :

Hi nanog,

You mention you are no longer able to reproduce the kernel issue. Is it only the OpenOffice application that locks up? If so, we should likely reassign this to the openoffice.org package as it'll get overlooked being reported against the kernel.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
nanog (sorenimpey) wrote :

Hi Leann,
After recent package updates the bug is no longer present. Please close it.

Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
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