pop-ups from ING Home'Bank app not brought forward in KDE

[Robert Persson]

When I use the ING Home'Bank application (which provides a security module running as a local service to get authorisation to enter the secure area of http://homebank.ing.be - and not to be confused with Gnome Homebank), the windowing behaviour is defective in KDE 4.2, but not in Gnome.

Steps to reproduce:
1. Launch the Home'Bank application and agree to the identity to be used, as prompted.
2. Click on the Verification button in the homebank.ing.be web interface.
3. In KDE you will see the Home'Bank item in the taskbar flashing, but the dialogue that it has popped up (requesting you to choose which identity to use) remains underneath the web browser, presumably just above the main Home'Bank window. In Gnome it would have popped up in front of the browser.
4. The same thing will now happen again as the application prompts you for your password.

Desired behaviour: KDE should treat the dialogue boxes the same way Gnome does, and pop them up in the foreground.

The Home'Bank application can be downloaded from https://download.ing.be/software/homebank/offline/downloadWin.asp?lang=en . Unfortunately I'm not sure if it is possible to do anything with it unless you have activated it with a special code provided by ING.

[Nicola Ferralis (feranick)]

Thank you for taking the time to submit this report. Unfortunately it sounds as the problem is related to an application that is not officially supported neither by Canonical nor by the community. You should then redirect this report to the developers of that specific application.

I am going to set the status for this application as invalid. However, feel free (in fact, please do!) to reopen it if you found that the same application was not showing such bug on previous versions of Ubuntu, or in other LInux distributions.

Please keep submitting any bug you may find. Thank you again in helping to make Ubuntu better.

[Nicola Ferralis (feranick)]

By the way the software indicated seems to be for Windows. Are you by any chance running in Ubuntu via Wine?

[Robert Persson (ireneshusband)]

Sorry. I must have pasted the wrong page by accident. I'm definitely using the Linux version. I admit it is not exactly a brilliantly maintained application and has a separate problem of excessive CPU use which is clearly the responsibility of its developers. However I'm having trouble understanding why it should be their fault if KDE cannot get the ordering of the windows right despite the fact that the application developers managed to get it working fine in Gnome. It seems a bit much to expect them to test in both KDE and Gnome for something basic like this. I mean I understand that if they were using hotkeys or something like that they would need to engineer it specifically for both environments, but they're not.

I know that ideally I should have taken this up first with the developers anyway whether it turned out to be their fault or not. Unfortunately this is not an ideal world and the only point of contact is a call centre staffed by people who just don't give a ....

[Nicola Ferralis (feranick)]

There is nothing we can do if we don't actually have the application to test in first place. Without it, we cannot simply confirm and test the behavior. It might be a bug in the Ubuntu implementation of KDE, or it might be a general issue with KDE. If the latter is the case, an upstream bug need to be filed and attached to this report.

So I am switching the status to incomplete.

[Pedro Villavicencio (pedro)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.