thunderbird-bin crashed with SIGSEGV (crash while browsing email in preview pane)

[Vincent Keating]

Binary package hint: thunderbird

This crash occurred while browsing an email in a preview pane. Upon scrolling down the email either using the scroll down function on the trackpad or using the down arrow key Thunderbird crashes. Only occurs on two messages that I can see so far. Both are forwarded messages with attachments, one a .doc and the second a .gif. Both located in a subdirectory from the Inbox.

Ubuntu 9.04
Thunderbird version 2.0.0.22+build1+nobinonly-0ubuntu0.9.04.1

What I expected to happen: Email to scroll in preview pane
What happened: Program crash

ProblemType: Crash
Architecture: i386
DistroRelease: Ubuntu 9.04
ExecutablePath: /usr/lib/thunderbird/thunderbird-bin
Package: thunderbird 2.0.0.22+build1+nobinonly-0ubuntu0.9.04.1
ProcCmdline: /usr/lib/thunderbird/thunderbird-bin
ProcEnviron:
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
Signal: 11
SourcePackage: thunderbird
StacktraceTop:
 ?? () from /usr/lib/thunderbird/components/libgklayout.so
 ?? () from /usr/lib/thunderbird/components/libgklayout.so
 ?? () from /usr/lib/thunderbird/components/libgklayout.so
 ?? () from /usr/lib/thunderbird/components/libgklayout.so
 ?? () from /usr/lib/thunderbird/components/libgklayout.so
Title: thunderbird-bin crashed with SIGSEGV
Uname: Linux 2.6.28-14-generic i686
UserGroups: adm admin audio cdrom dialout dip fax fuse lpadmin netdev plugdev sambashare scanner tape video
SegvAnalysis:
 Segfault happened at: 0xb7fd7430 <__kernel_vsyscall+16>: pop %ebp
 PC (0xb7fd7430) ok
 source "%ebp" ok
 destination "(%esp)" (0xbfbf1eb0) ok
 Reason could not be automatically determined.
SegvReason: Reason could not be automatically determined.

[Apport retracing service (apport)]

StacktraceTop:?? () from /usr/lib/thunderbird/components/libgklayout.so
?? () from /usr/lib/thunderbird/components/libgklayout.so
?? () from /usr/lib/thunderbird/components/libgklayout.so
?? () from /usr/lib/thunderbird/components/libgklayout.so
?? () from /usr/lib/thunderbird/components/libgklayout.so

[Dimitrios Symeonidis (azimout)]

removed privacy

[Micah Gersten (micahg)]

Thank you taking the time to report this bug and helping to make Ubuntu better. However, processing the crash report to get detailed information for the developers failed as the retracer did not generate a useful symbolic stack trace.
Please try to obtain a backtrace manually following the instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report. This will greatly help us in tracking down your problem.

You can also try the latest version of Thunderbird for your release (2.0.0.23).

[Vincent Keating (vckeating)]

I found that this crash occurred due to improperly installed fonts that Thunderbird attempted to render. Once I deleted the offending fonts, the problem disappeared.

[Micah Gersten (micahg)]

This bug report is being closed due to your last comment regarding this being fixed by removing certain fonts. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status . Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

[Rafael Bedendo (rafael-bedendo)]

the error also occurs in Ubuntu 10:04