no sound on HP dc5800

[Jelmer Jaarsma]

I've been running Ubuntu 9.04 on a HP dc5800 and am not getting any sound from the internal speaker.
Recently I upgraded to Ubuntu Karmic development release but this has not fixed the problem.

I've checked the volume output levels, and I have also tried all possible output devices using the sound preferences screen which is present in Gnome.

ProblemType: Bug
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jelmerj 4547 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf01a0000 irq 21'
   Mixer name : 'Analog Devices AD1884'
   Components : 'HDA:11d41884,103c281e,00100100'
   Controls : 31
   Simple ctrls : 19
Date: Mon Jun 22 16:26:51 2009
DistroRelease: Ubuntu 9.10
Package: alsa-base 1.0.20+dfsg-1ubuntu4
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.30-9.10-generic
SourcePackage: alsa-driver
Uname: Linux 2.6.30-9-generic x86_64
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.22.1.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jelmerj 4077 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf01a0000 irq 28'
   Mixer name : 'Analog Devices AD1884'
   Components : 'HDA:11d41884,103c281e,00100100'
   Controls : 31
   Simple ctrls : 19
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=40e52a02-e996-4b1f-afbd-cc63d9ddfe06
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Hewlett-Packard HP Compaq dc5800 Microtower
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.34-020634rc1-generic root=UUID=fc65e644-b49d-4d75-8917-b390177b9d10 ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
Regression: No
Reproducible: Yes
RfKill:
 0: hp-wwan: Wireless WAN
  Soft blocked: no
  Hard blocked: no
Tags: lucid
TestedUpstream: Yes
Uname: Linux 2.6.34-020634rc1-generic x86_64
UserGroups: adm admin audio cdrom dialout lpadmin plugdev sambashare
WpaSupplicantLog:

dmi.bios.date: 02/13/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 786F2 v01.55
dmi.board.asset.tag: CZC8176W0W
dmi.board.name: 2820h
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: CZC8176W0W
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr786F2v01.55:bd02/13/2009:svnHewlett-Packard:pnHPCompaqdc5800Microtower:pvr:rvnHewlett-Packard:rn2820h:rvr:cvnHewlett-Packard:ct6:cvr:
dmi.product.name: HP Compaq dc5800 Microtower
dmi.sys.vendor: Hewlett-Packard

[Jelmer Jaarsma (jelmer-jaarsma-org)]

This problem is most likely a duplicate of bug #377554 but I didn't know how to use the ubuntu-bug program to attach the information to that bug.

[Daniel T Chen (crimsun)]

Please don't attach info to that bug; we'll mark it a duplicate as necessary. Instead, please use "apport-collect -p alsa-base 390694" from a Terminal/Konsole/xterm.

[Jelmer Jaarsma (jelmer-jaarsma-org)]

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jelmerj 5937 F.... pulseaudio
                      jelmerj 6048 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf01a0000 irq 21'
   Mixer name : 'Analog Devices AD1884'
   Components : 'HDA:11d41884,103c281e,00100100'
   Controls : 31
   Simple ctrls : 19
DistroRelease: Ubuntu 9.10
Package: alsa-base 1.0.20+dfsg-1ubuntu4
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.30-9.10-generic
Uname: Linux 2.6.30-9-generic x86_64
UserGroups:

[Jelmer Jaarsma (jelmer-jaarsma-org)]

I don't see the difference with the information I attached yesterday, but here it is.
Reading back my own report I noticed that 1 thing might be unclear: I mentioned the internal speaker, but i'm not referring to the pcspeaker, I am referring to the onboard sound card which is connected to that speaker.
Also, the sound is working in Windows.

[Jelmer Jaarsma (jelmer-jaarsma-org)]

More information: When I plugin some speakers to the output jacks on the back of the PC I had working sound immediately.

[Jeremy Foshee (jeremyfoshee)]

Hi Jelmer,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 390694

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Jelmer Jaarsma (jelmer-jaarsma-org)]

apport information

[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

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[Jelmer Jaarsma (jelmer-jaarsma-org)]

Yes, the problem still exists in the latest kernel provided with Lucid at this moment. I've also installed the 2.6.34-rc1 kernel and confirmed that the problem exists there.

Short recap of the problem: Rear and front output jacks function properly, however, the internal speaker does not get enabled when there are speakers connected to either of the two output jacks.

[Brad Figg (brad-figg)]

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.