Ubuntu
empathy package

Unable to login into my MSN account with telepathy-butterfly

Bug #388154 reported by Ricardo Pérez López on 2009-06-16

This bug report is a duplicate of: Bug #383562: Cannot initiate MSN conversation in Empathy. Edit Remove

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	empathy (Ubuntu)	Invalid	Undecided	Unassigned
	telepathy-butterfly (Ubuntu)	Fix Committed	Undecided	Unassigned

Bug Description

Binary package hint: empathy

I'm unable to login into my MSN account when using telepathy-butterfly. The error message is an ambiguous "Net error", without any other information or console messages.

The only way to login into my MSN account using Empathy is by removing telepathy-butterfly and using telepathy-haze instead.

The same MSN account works OK in Pidgin without any extra setup.

Tested on Empathy 2.26.1-1ubuntu1 from Jaunty as well as 2.27.2-1ubuntu1~ppa9.04+1 from Launchpad PPA (http://ppa.launchpad.net/telepathy/ppa/ubuntu):

$ apt-cache policy empathy telepathy-butterfly telepathy-haze
empathy:
  Installed: 2.27.2-1ubuntu1~ppa9.04+1
  Candidate: 2.27.2-1ubuntu1~ppa9.04+1
  Version table:
*** 2.27.2-1ubuntu1~ppa9.04+1 0
        500 http://ppa.launchpad.net jaunty/main Packages
        100 /var/lib/dpkg/status
     2.26.1-1ubuntu1 0
        500 http://archive.ubuntu.com jaunty/universe Packages
telepathy-butterfly:
  Installed: 0.3.3-1
  Candidate: 0.3.3-1
  Version table:
*** 0.3.3-1 0
        500 http://archive.ubuntu.com jaunty/universe Packages
        100 /var/lib/dpkg/status
telepathy-haze:
  Installed: 0.3.1-1~ppa9.04+1
  Candidate: 0.3.1-1~ppa9.04+1
  Version table:
*** 0.3.1-1~ppa9.04+1 0
        500 http://ppa.launchpad.net jaunty/main Packages
        100 /var/lib/dpkg/status
     0.2.1-1 0
        500 http://archive.ubuntu.com jaunty/universe Packages

Revision history for this message

Ricardo Pérez López (ricardo) wrote on 2009-06-17:

Empathy.log file generated using "EMPATHY_LOGFILE=/tmp/empathy.log EMPATHY_DEBUG=all empathy" Edit (148.5 KiB, text/plain)

Following the instructions from

http://live.gnome.org/Empathy/Debugging

I've got the following:

1. I'm able to connect to the MSN account, but the buddy list shows empty (show as nobody were online, which is false; some friends of mine are always connected).
2. After disconnect and then reconnect to the MSN account, I finally get the buddy list with the online friends, but I can't start to chat with any of them. When I double-click on any buddy, nothing happens. The same when I right-click on a buddy an select 'Chat'.

I attach the empathy.log. Hope this helps.

Revision history for this message

Olivier Le Thanh Duong (olethanh) wrote on 2009-06-17:

Theses bugs have been fixed in the 0.3.4 release of telepathy-butterfly