Firefox is not working after broken upgrade to 3.0.11

[SanDiego]

Binary package hint: mozilla-firefox

The upgrade did not work at the first time. After I used 'dpkg --configure -a' to restore it firefox stopped working. When I run it I get a small popup with the following text in red inside:

<menupopup id="backForwardMenu"----^

and when firefox never starts. Before upgrade I downloaded and ran firefox-3.5 on a local drive, so I don't know if it might have corrupted any files but I also tried removing .mozilla directory but still no luck.

This is my system information:
$ lsb_release -rd
Description: Ubuntu 9.04
Release: 9.04

$ apt-cache policy firefox
firefox:
  Installed: 3.0.11+build2+nobinonly-0ubuntu0.9.04.1
  Candidate: 3.0.11+build2+nobinonly-0ubuntu0.9.04.1
  Version table:
 *** 3.0.11+build2+nobinonly-0ubuntu0.9.04.1 0
        500 http://us.archive.ubuntu.com jaunty-updates/main Packages
        500 http://security.ubuntu.com jaunty-security/main Packages
        100 /var/lib/dpkg/status
     3.0.8+nobinonly-0ubuntu3 0
        500 http://us.archive.ubuntu.com jaunty/main Packages

[Micah Gersten (micahg)]

Thank you for reporting this bug to Ubuntu. Could you please attach the following file to this bug?
/var/log/apt/term.log
That way we can see what happened during the upgrade.

[SanDiego (ergut)]

Thanks.. I am attaching it. I can't run firefox so, I am running firefox 3.5 beta 4 on a local directory.

[Micah Gersten (micahg)]

Please upgrade xulrunner-1.9 to 1.9.0.11
Thanks.

[Alexander Sack (asac)]

be sure that you have all the latest (in particular firefox-3.0* and xulrunner-1.9*); then properly log out or reset your system and start firefox. can you still reproduce the problem?

[SanDiego (ergut)]

This is the current version:
$ apt-cache policy xulrunner
xulrunner:
  Installed: (none)
  Candidate: 1.8.1.16+nobinonly-0ubuntu1
  Version table:
     1.8.1.16+nobinonly-0ubuntu1 0
        500 http://us.archive.ubuntu.com jaunty/universe Packages

How can I upgrade it to 1.9? I tried

$ sudo apt-get upgrade xulrunner

but didn't work.

I haven't done it manually. Would that be the latest upgrade that modified it? Because it was working perfectly fine before that.

[Micah Gersten (micahg)]

sudo apt-get install xulrunner-1.9

SanDiego wrote:
> This is the current version:
> $ apt-cache policy xulrunner
> xulrunner:
> Installed: (none)
> Candidate: 1.8.1.16+nobinonly-0ubuntu1
> Version table:
> 1.8.1.16+nobinonly-0ubuntu1 0
> 500 http://us.archive.ubuntu.com jaunty/universe Packages
>
>
> How can I upgrade it to 1.9? I tried
>
> $ sudo apt-get upgrade xulrunner
>
> but didn't work.
>
> I haven't done it manually. Would that be the latest upgrade that
> modified it? Because it was working perfectly fine before that.
>
>

[SanDiego (ergut)]

Oh, I see.. I ran but it was already at the latest version. Here are the version information:

$ xulrunner-1.9 --version
Mozilla XULRunner 1.9.0.11 - 2009060308

$ firefox --version
Mozilla Firefox 3.0.11, Copyright (c) 1998 - 2009 mozilla.org

[Micah Gersten (micahg)]

Can you run firefox -ProfileManager and create a new profile and let us know if that helps? You don't need to delete any old profiles.

[SanDiego (ergut)]

I can't create a profile. When I run it I get a box with inside which I get the following error message in red:

<dialog
^

[Micah Gersten (micahg)]

Thank you, could you please reinstall Firefox and xulrunner?
sudo apt-get --reinstall install firefox-3.0 xulrunner-1.9

[SanDiego (ergut)]

Great.. Thanks Micah. It did the trick. Firefox now works. Let me know if you need any additional information..

[Micah Gersten (micahg)]

Thanks. We don't need any other information at this time. It was probably just a corrupt upgrade. Since this is the only report we have so far for this problem, it seems like an isolated incident.
Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.