I can not open Youtube page.

[Osti Giancarlo]

Binary package hint: firefox-3.0

I open all other web page, but impossible with Youtube.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: fglrx
Package: firefox-3.0 3.0.10+nobinonly-0ubuntu0.9.04.1
ProcEnviron:
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.28-12-generic i686

[Jeff Enns (cyberpenguinks)]

Thank you for sending in your bug report. Could you attach a screen shot of what YouTube looks like from your browser and could you post the results of putting about:plugins in the address bar, please? Thank you.

[Osti Giancarlo (ostivalentino)]

Thanks Mr. Jeff Enns,
There are about 4 days that I can not open Youtube. First regular.

a) url: http://it.youtube.com/
  page white

b) about:pluginsPlugin

Shockwave Flash
   Nome file: /usr/lib/adobe-flashplugin/libflashplayer.so
    Shockwave Flash 10.0 r22

Tipo MIME Descrizione Estensione Attivo
application/x-shockwave-flash Shockwave Flash swf Sì
application/futuresplash FutureSplash Player spl Sì
Default Plugin

    Nome file: /usr/lib/xulrunner-addons/plugins/libnullplugin.so
    The default plugin handles plugin data for mimetypes and extensions that are not specified and facilitates downloading of new plugins.

Tipo MIME Descrizione Estensione Attivo
* All types .* No
Demo Print Plugin for unix/linux

    Nome file: /usr/lib/xulrunner-addons/plugins/libunixprintplugin.so
    The demo print plugin for unix.

Tipo MIME Descrizione Estensione Attivo
application/x-print-unix-nsplugin Demo Print Plugin for Unix/Linux .pnt Sì
DivX® Web Player

    Nome file: /usr/lib/totem/gstreamer/libtotem-mully-plugin.so
    DivX Web Player version 1.4.0.233

Tipo MIME Descrizione Estensione Attivo
video/divx Video AVI divx Sì
QuickTime Plug-in 7.2.0

    Nome file: /usr/lib/totem/gstreamer/libtotem-narrowspace-plugin.so
    The Totem 2.26.1 plugin handles video and audio streams.

Tipo MIME Descrizione Estensione Attivo
video/quicktime Video QuickTime mov Sì
video/mp4 Video MPEG-4 mp4 Sì
image/x-macpaint Immagine Bitmap MacPaint pntg Sì
image/x-quicktime Disegno Macintosh Quickdraw/PICT pict, pict1, pict2 Sì
video/x-m4v Video MPEG-4 m4v Sì
VLC Multimedia Plugin (compatible Totem 2.26.1)

    Nome file: /usr/lib/totem/gstreamer/libtotem-cone-plugin.so
    The Totem 2.26.1 plugin handles video and audio streams.

Tipo MIME Descrizione Estensione Attivo
application/x-vlc-plugin VLC Multimedia Plugin Sì
application/vlc VLC Multimedia Plugin Sì
video/x-google-vlc-plugin VLC Multimedia Plugin Sì
application/x-ogg File multimediale Ogg ogg Sì
application/ogg File multimediale Ogg ogg Sì
audio/ogg Audio Ogg oga Sì
audio/x-ogg Audio Ogg ogg Sì
video/ogg Video Ogg ogv Sì
video/x-ogg Video Ogg ogg Sì
application/annodex Annodex exchange format anx Sì
audio/annodex Annodex Audio axa Sì
video/annodex Annodex Video axv Sì
video/mpeg Video MPEG mpg, mpeg, mpe Sì
audio/wav Audio WAV wav Sì
audio/x-wav Audio WAV wav Sì
audio/mpeg Audio MP3 mp3 Sì
application/x-nsv-vp3-mp3 Video NullSoft nsv Sì
video/flv Video Flash flv Sì
application/x-totem-plugin Totem Multimedia plugin Sì
Windows Media Player Plug-in 10 (compatible; Totem)

    Nome file: /usr/lib/totem/gstreamer/libtotem-gmp-plugin.so
    The Totem 2.26.1 plugin handles video and audio streams.

Tipo MIME Descrizione Estensione Attivo
application/x-mplayer2 Video AVI avi, wma, wmv Sì
video/x-ms-asf-plugin Video ASF asf, wmv Sì
video/x-msvideo Video AVI asf, wmv Sì
video/x-ms-asf Video ASF asf Sì
video/x-ms-wmv Video Windows Media wmv Sì
video/x-wmv Video Windows Media wmv Sì
video/x-ms-wvx Video Windows Media wmv Sì
video/x-ms-wm Video Windows Media wmv Sì
video/x-ms-wmp Video Win...

[Jeff Enns (cyberpenguinks)]

Thank you for the update. When you visit youtube is it completely white or just where the video is supposed to be? A screenshot of it would really help out. Let me know if you need help doing that. Thank you.

[Osti Giancarlo (ostivalentino)]

Mr. Jeff Enns, thanks for your reply.

The screen is completely white, blank, no video, no text.
I attach the screen capture screen.

In the same computer I have Chromium and Epiphany Web Browser and open correctly Youtube. If interested can send their video screens.

Regards

[Jeff Enns (cyberpenguinks)]

Thank you for the update. Could you do the following to create a new firefox profile and see if that is causing the problems, please?:

:Start Firefox by entering the following command is a terminal: firefox -ProfileManager. You should now see the Profile Manager window.
Important note: From the Profile Manager you are also able to remove and rename profiles. Be very careful when deleting profiles, if you created the profile in a directory that already existed, the entire directory will be removed!
-
Click on the 'Create Profile...' button to start the 'Create Profile Wizard'. Click 'Next' and enter a descriptive name for the new profile. Click Finish to have Firefox create the new profile. You should now be taken back to the Profile Manager and the newly created profile should be listed. Select it and click 'Start Firefox'. Try to reproduce the bug with this new profile.

Note: you can go back to your own profile by starting Firefox using the command firefox -ProfileManager again, selecting your own profile, and clicking on 'Start Firefox'.

Let me know how that goes. Thank you!

[Osti Giancarlo (ostivalentino)]

Thanks Mr. Jeff Enns,

the new profile opens correctly Youtube, capture by skimmed as attached.

It seems that the issue is resolved.

Please tell me how to open Firefox normally.

Regards

[Jeff Enns (cyberpenguinks)]

Thank you for the update. You can switch back to the old profile (like the last paragraph in the instructions tell you how to) and backup your bookmarks by going to Bookmarks -> Organize Bookmarks -> Import and Backup -> Backup. Then switch back to the new profile and import the old bookmarks (Bookmarks -> Organize Bookmarks -> Import and Backup -> Restore -> Choose File). Then from now on you should be using the new profile with your existing bookmarks. I hope that helps. Thank you.

[Osti Giancarlo (ostivalentino)]

Dear Mr. Jeff Enns.

Thank you for the help.

You are really insuperable.

Good job.