Empathy contact list does not update

[Craig Maloney]

Binary package hint: empathy

Empathy 2.26.1 in Ubuntu Jaunty is unable to update my contact list with Google Talk. When a person signs in or signs out, Empathy doesn't detect or display the change. I have tried it with a jabber bot whose presence I controlled, and while Pidgin showed the bot coming online and going offline, Empathy did not show any change at all.

[Guillaume-desmottes (guillaume-desmottes)]

Which client are using your gtalk contacts? The web one or the desktop one?

[Guillaume-desmottes (guillaume-desmottes)]

Similar Empathy bug report: http://bugzilla.gnome.org/show_bug.cgi?id=579469

[Jens-knutson (jens-knutson)]

The contacts I'm talking to are using a variety of clients - the gtalk web client, Pidgin, possibly others too. The problem ocurrs with all of them.

[Will Thompson (wjt)]

Could you attach Gabble's debug output? There are instructions on <http://live.gnome.org/Empathy/Debugging>.

[Freedesktop-org-marteydodoo (freedesktop-org-marteydodoo)]

In order to provide debug output, I created a new Google account (in order to have less contact-related cruft in the log file). I was surprised to discover that the issue did not occur with this new account!

I tried deleting my account settings (by removing /apps/telepathy in gconf) and re-adding my original account, but ran into the same issue of not being able to receive messages. Strangely, the new account never runs into this issue.

[Jens-knutson (jens-knutson)]

Created an attachment (id=25310)
Empathy log when using telepathy-gabble 0.7.26

[Jens-knutson (jens-knutson)]

Created an attachment (id=25311)
telepathy-gabble 0.7.26 log

[Jens-knutson (jens-knutson)]

Created an attachment (id=25312)
mission-control log using telepathy-gabble 0.7.26

[Jens-knutson (jens-knutson)]

I experienced the same thing as Martey when I created a new account to test with.

Anyway, I have attached my logs (finally), per the request.

[Craig Maloney (craig-decafbad)]

Binary package hint: empathy

Empathy 2.26.1 in Ubuntu Jaunty is unable to update my contact list with Google Talk. When a person signs in or signs out, Empathy doesn't detect or display the change. I have tried it with a jabber bot whose presence I controlled, and while Pidgin showed the bot coming online and going offline, Empathy did not show any change at all.

[Jorge Castro (jorge)]

I also have gtalk and I can sign in and send people messages but can never receive them. This happens on all my machines and over reinstalls so I am led to believe that it's something with my gtalk account and empathy.

[Ken VanDine (ken-vandine)]

I can confirm this with trunk as well

[Ken VanDine (ken-vandine)]

I am experiencing the same problem with telepathy-gabble 0.7.27 on ubuntu, other protocols are fine, just jabber is a problem. We are considering switching from pidgin to empathy for Karmic, assuming we can get enough of these bugs sorted out.

[Will Thompson (wjt)]

Thanks. This is a Loudmouth bug:

** (telepathy-gabble:4707): WARNING **: Couldn't create message: ns2:iq

One of your contacts is using a Blackberry. Their XMPP client sends valid but unusual XML, and Loudmouth chokes and falls down a well...

[Jorge Castro (jorge)]

Related upstream empathy bug:http://bugzilla.gnome.org/show_bug.cgi?id=579469

But it's probably the linked telepathy-gabble bug.

[Ken VanDine (ken-vandine)]

So should this bug be moved to loudmouth?

[Will Thompson (wjt)]

There's already a loudmouth bug...

[Will Thompson (wjt)]

Complete with a patch to at least not totally break. Maybe distros should apply that patch in the meantime?

[Dafydd-harries (dafydd-harries)]

This is not our bug. Also, this should work in the 0.9 branch, where we no longer use Loudmouth.

[Ken VanDine (ken-vandine)]

Can't reproduce anymore

[Johan (johanhp)]

I have had the same problem now for a few weeks. Even after my upgrade to 9.10 this still occurs.

Some days I just don't get notified of new chats from GTalk. Other days it works fine.

My empathy verison is: 2.28.1

[Craig Maloney (craig-decafbad)]

This has been fixed a while ago, and is currently working with Empathy 2.30.2.