no sound on hp pavilion dv7 laptop

Bug #376167 reported by Stem
This bug report is a duplicate of:  Bug #326896: no sound with hp dv7-1083eo. Edit Remove
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Binary package hint: firefox-3.0

I have installed edubuntu 9.04 alongside windows vista on my hp pavilion dv7 laptop. But, since installation there has been no sound except at start up when i get a repeated drumming going over and over that slowly fades out. I believe it is the sound that ubuntu usually starts up with, but it just continues and is somewhat distorted. After this sound fades there is no sound through the speakers. I have tried playing music with Amarok and Rhythmbox Music Player. The sound card on this pc is an IDT High Definition Audio. I think the issue is that it requires special drivers which aren't available on ubuntu, or I haven't found them yet.
Any advice would be great, cheers.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: firefox-3.0 3.0.10+nobinonly-0ubuntu0.9.04.1
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.28-11-generic i686

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Stem (steve-diversecooperation) wrote :
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Micah Gersten (micahg) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information.

Could you please run:
apport-collect -p alsa-base 376167

affects: firefox-3.0 (Ubuntu) → alsa-driver (Ubuntu)
Changed in alsa-driver (Ubuntu):
status: New → Incomplete
Revision history for this message
rockfx01 (tim-filmchicago) wrote : apport-collect data

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tim 3712 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdc500000 irq 22'
   Mixer name : 'Intel G45 DEVCTG'
   Components : 'HDA:111d76b2,103c30f3,00100302 HDA:11c11040,103c137e,00100200 HDA:80862802,80860101,00100000'
   Controls : 36
   Simple ctrls : 20
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
Uname: Linux 2.6.28-11-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

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rockfx01 (tim-filmchicago) wrote :
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rockfx01 (tim-filmchicago) wrote :
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rockfx01 (tim-filmchicago) wrote :

I just performed the above requested command, but it looks like apport crashed before it finished (see terminal output below). I also have an HP dv7 notebook. Ubuntu 9.04 has been installed via Wubi and I have no audio as described in Stem's original report.

Here is my terminal output:

---------------------------------------------------------------------------

user@ubuntu:~$ apport-collect -p alsa-base 376167
Logging into Launchpad...
The authorization page (https://edge.launchpad.net/+authorize-token?oauth_token=xkt0L5kglMQ0ZGtzzdr5) should be opening in your browser. After you have authorized this program to access Launchpad on your behalf you should come back here and press <Enter> to finish the authentication process.

Downloading bug...
Bug title: no sound on hp pavilion dv7 laptop
Collecting apport information for source package alsa-base...
Uploading additional information to Launchpad bug...
   short text data...
   attachment: AlsaDevices.txt...
   attachment: AplayDevices.txt...
   attachment: BootDmesg.gz...
Traceback (most recent call last):
  File "/usr/bin/apport-collect", line 173, in <module>
    upload(report, bug)
  File "/usr/bin/apport-collect", line 97, in upload
    filename=part.get_filename(), is_patch=False)
  File "/usr/lib/python2.6/dist-packages/launchpadlib/resource.py", line 337, in __call__
    args[key] = simplejson.dumps(value, cls=DatetimeJSONEncoder)
  File "/var/lib/python-support/python2.6/simplejson/__init__.py", line 243, in dumps
    **kw).encode(obj)
  File "/var/lib/python-support/python2.6/simplejson/encoder.py", line 360, in encode
    return encode_basestring_ascii(o)
UnicodeDecodeError: 'utf8' codec can't decode byte 0x8b in position 1: unexpected code byte

---------------------------------------------------------------------------

Revision history for this message
rockfx01 (tim-filmchicago) wrote :

This looks like a duplicate of #326896. The user who logged #326896 provided a solution in the bug description which also worked for me.

Revision history for this message
GentleManiac (snitko-yuri) wrote : apport-collect data

Architecture: amd64
ArecordDevices:
 **** Список CAPTURE устройств ****
 карта 0: Intel [HDA Intel], устройство 0: STAC92xx Analog [STAC92xx Analog]
   Подустройства: 2/2
   Подустройство №0: subdevice #0
   Подустройство №1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: yuri 3717 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdf300000 irq 22'
   Mixer name : 'Generic 10de ID 6'
   Components : 'HDA:111d76b2,103c30f4,00100302 HDA:11c11040,103c137e,00100200 HDA:10de0006,10de0101,00100000'
   Controls : 30
   Simple ctrls : 18
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=ru_RU.UTF-8
Uname: Linux 2.6.28-13-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

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GentleManiac (snitko-yuri) wrote :
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GentleManiac (snitko-yuri) wrote :
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GentleManiac (snitko-yuri) wrote :
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GentleManiac (snitko-yuri) wrote :
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GentleManiac (snitko-yuri) wrote :
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GentleManiac (snitko-yuri) wrote :
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GentleManiac (snitko-yuri) wrote :
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GentleManiac (snitko-yuri) wrote :
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GentleManiac (snitko-yuri) wrote :
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GentleManiac (snitko-yuri) wrote :
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didi (didi-seyboldt) wrote : apport-collect data

Architecture: amd64
ArecordDevices:
 **** Liste von CAPTURE Geräten ****
 Karte 0: Intel [HDA Intel], Gerät 0: STAC92xx Analog [STAC92xx Analog]
   Untergeordnete Geräte: 2/2
   Untergeordnetes Gerät '0: subdevice #0
   Untergeordnetes Gerät '1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: didi 3725 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xda100000 irq 22'
   Mixer name : 'IDT 92HD75B3X5'
   Components : 'HDA:111d7603,103c3624,00100202'
   Controls : 34
   Simple ctrls : 22
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xda010000 irq 17'
   Mixer name : 'ATI ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: fglrx
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=de_DE.UTF-8
Uname: Linux 2.6.28-13-generic x86_64
UserAsoundrc:
 # ALSA library configuration file

 # Include settings that are under the control of asoundconf(1).
 # (To disable these settings, comment out this line.)
 </home/didi/.asoundrc.asoundconf>
UserGroups: adm admin audio cdrom dialout fuse lpadmin netdev plugdev pulse pulse-access pulse-rt sambashare video

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didi (didi-seyboldt) wrote :
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didi (didi-seyboldt) wrote :
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didi (didi-seyboldt) wrote : apport-collect data

Architecture: amd64
ArecordDevices:
 **** Liste von CAPTURE Geräten ****
 Karte 0: Intel [HDA Intel], Gerät 0: STAC92xx Analog [STAC92xx Analog]
   Untergeordnete Geräte: 2/2
   Untergeordnetes Gerät '0: subdevice #0
   Untergeordnetes Gerät '1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: didi 3900 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xda100000 irq 2294'
   Mixer name : 'IDT 92HD75B3X5'
   Components : 'HDA:111d7603,103c3624,00100202'
   Controls : 34
   Simple ctrls : 22
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xda010000 irq 2293'
   Mixer name : 'ATI ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: fglrx
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=de_DE.UTF-8
Uname: Linux 2.6.28-13-generic x86_64
UserAsoundrc:
 # ALSA library configuration file

 # Include settings that are under the control of asoundconf(1).
 # (To disable these settings, comment out this line.)
 </home/didi/.asoundrc.asoundconf>
UserGroups: adm admin audio cdrom dialout fuse lpadmin netdev plugdev pulse pulse-access pulse-rt sambashare video

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didi (didi-seyboldt) wrote :
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didi (didi-seyboldt) wrote :
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em2058 (rick-denhaan) wrote : apport-collect data

Architecture: i386
ArecordDevices:
 **** Lijst van CAPTURE hardware-apparaten ****
 kaart 0: Intel [HDA Intel], apparaat 0: STAC92xx Analog [STAC92xx Analog]
   Sub-apparaten: 2/2
   Sub-apparaat #0: subdevice #0
   Sub-apparaat #1: subdevice #1
AudioDevicesInUse:
 GEBRUIKER PID SOORT PROGRAMMA
 /dev/snd/controlC0: rick 3950 f.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdf000000 irq 2294'
   Mixer name : 'Generic 10de ID 3'
   Components : 'HDA:111d76b2,103c30f6,00100302 HDA:10de0003,10de0101,00100000'
   Controls : 30
   Simple ctrls : 18
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: wl nvidia
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=nl_NL.UTF-8
Uname: Linux 2.6.28-13-generic i686
UserAsoundrc:
 # ALSA library configuration file

 # Include settings that are under the control of asoundconf(1).
 # (To disable these settings, comment out this line.)
 </home/rick/.asoundrc.asoundconf>
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

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em2058 (rick-denhaan) wrote :
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em2058 (rick-denhaan) wrote :
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trajanrome (demodokos) wrote : apport-collect data

Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: trajanrome 4070 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xda100000 irq 22'
   Mixer name : 'IDT 92HD75B3X5'
   Components : 'HDA:111d7603,103c3624,00100202'
   Controls : 34
   Simple ctrls : 22
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xda010000 irq 17'
   Mixer name : 'ATI ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined
   Playback channels: Mono
   Mono: Playback [off]
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: fglrx
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
Uname: Linux 2.6.28-15-generic i686
UserGroups: adm admin audio cdrom dialout lpadmin plugdev sambashare

Revision history for this message
takezo1515 (bruce1542) wrote :

Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: takezo1515 3666 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xd2400000 irq 16'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,103c30f1,00100003 HDA:10573055,103c30f1,00100700'
   Controls : 24
   Simple ctrls : 15
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: wl
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
Uname: Linux 2.6.28-16-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

Revision history for this message
yezir3@gmail.com (yezir3) wrote :

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dachosen1 3468 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdf000000 irq 22'
   Mixer name : 'Generic 10de ID 6'
   Components : 'HDA:111d76b2,103c30f6,00100302 HDA:11c11040,103c137e,00100200 HDA:10de0006,10de0101,00100000'
   Controls : 30
   Simple ctrls : 18
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
Uname: Linux 2.6.28-17-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

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