reporting a problem and getting an answer

[whatever_man]

Hello I Have been an Ubuntu user since gibbon I would like to know three simple answers:

1. Why do users of launchpad not receive feedback on the troubles that they report? I have listed several issues that I have had and always get feedback on linuxquestions.org but rarely here.

2. Why are users not refered to competent sources when given a solution. The few times I have received a response it was so vague or not a competent answer altogether. This is very frustrating and provides a terrible user experience.

3. When solutions are discovered why are they not given to the people who have submitted questions or bugs? Sometimes I find the solution that works listed in an unrelated category or my question is lumped into another group which might not be related to the original question or bug.

I understand there are many issues and many bugs discussed in launchpad. But if a user files a bug report there should be a data trail. This in such the reporter should be able to get the solution.

Any comments suggested good bad or indifferent

[whatever_man (dantatt00)]

This is not an issue with a plugin this is not an issue with ubuntu this is an issue with launchpad

[whatever_man (dantatt00)]

to me launchpad collects the bugs but does nothing after that for the end user

[Graham Binns (gmb)]

Daniel,

Thank you for raising these concerns. I notice you've also filed a question, listed at the right-hand-side of this bug, under the list of subscribers.

However, this bug is not the right place to discuss your concerns, for the following reasons:

 1. What you've described is not a bug in Ubuntu or in the Firefox Launchpad plugin.
 2. Bugs are rarely a good place to discuss issues with users and the community. In this case, I'm not entirely certain that what you're describing is actually a problem with Launchpad (though it may well be that improving Launchpad will help to reduce the problem of lack of responses to filed bugs).

As a Launchpad developer and member of the Ubuntu community I'm very interested in discussing this further with you and seeing if we can't solve your problem. However, as I've said, this isn't the right place. I suspect the Launchpad users mailing list would be a better place to discuss it, since more people will be able to be involved in the discussion. You can subscribe to this mailing list by joining the Launchpad Users team at https://launchpad.net/~launchpad-users.

I'm going to mark both of the tasks for this bug as Invalid since this isn't a bug in either of the targets listed.

[Graham Binns (gmb)]

Alternatively you can contact the Launchpad team directly at <email address hidden>.