Send a page to a printer don't prints it.

[Marcelo Bonatto]

Binary package hint: firefox-3.0

I have a printer HP Laserjet 4200 and since update 8.04 to 8.10 it prints the same thing:

%!PS-Adobe-3.0
                           %%HiResBoundingBox: (atend)
                                                                               %%Creator: GPL Ghostscript 864 (pswri

I think that have more things to print to identify the problem, but don't appears. It print this in the first page and don't stop more of spit blank pages.

I have Ubuntu 9.04 and Firefox 3.0.10 version 3.0.10+nobinonly-0ubuntu0.9.04.1.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
Package: firefox-3.0 3.0.10+nobinonly-0ubuntu0.9.04.1
ProcEnviron:
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.28-11-generic i686

[Micah Gersten (micahg)]

Thank you for reporting this bug to Ubuntu. Does this occur in other applications besides Firefox? Feel free to report any other bugs you may find.

[Marcelo Bonatto (marcelobonatto)]

I print only in Firefox, but have many times that I print PDF via Firefox and give me the same error.

[Micah Gersten (micahg)]

Marcelo Bonatto wrote:
> I print only in Firefox, but have many times that I print PDF via
> Firefox and give me the same error.
>
>
Can you please test print something from another application so that we
can determine if this is a Firefox problem or a problem with another
application?
Thanks.

[Marcelo Bonatto (marcelobonatto)]

Hi. Really in all programs give this bug. But I try here change the driver and works correctly. The drive "HP Laserjet 4200, Postscript-HP 20081112" don't works correctly, but I change to "HP LaserJet 4200 hpijs, 3.9.2" and works sucefully.

Thanks for all help.

[Micah Gersten (micahg)]

Assigning to openprinting-ppds to see if there is a problem with the driver.

[Pascal De Vuyst (pascal-devuyst)]

1) Please run the following command in a terminal to gather useful debugging information:
apport-collect 373317

2) Your printer seems to print the raw PostScript source, please look in the menu/display of the printer.
My HP LaserJet 4000N has an menu entry called "Personality", which can be set to "PCL", "PS", and "AUTO".
If it is set to the "PCL" setting it won't print PostScript, please set it to "AUTO" (or "PS") then. Does it work now?

[Marcelo Bonatto (marcelobonatto)]

Architecture: i386
CupsErrorLog:

Dependencies:

DistroRelease: Ubuntu 9.04
Lpstat: dispositivo para hp-LaserJet-4200: hp:/net/hp_LaserJet_4200?ip=192.168.0.52
Lsusb:
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType:

Package: foomatic-db 20090218-0ubuntu3
PackageArchitecture: all
Papersize: a4
PpdFiles: hp-LaserJet-4200: HP LaserJet 4200 hpijs, 3.9.2
ProcCmdLine: root=UUID=199e67f2-cf5b-4126-a80e-242d12a72e12 ro locale=pt_BR quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=pt_BR.UTF-8
ProcVersionSignature: Ubuntu 2.6.28-11.42-generic
Uname: Linux 2.6.28-11-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Till Kamppeter (till-kamppeter)]

The result looks like that it is tried to print with a PostScript printer PPD on a non-PostScript (PCL) printer. The HP LaserJet 4200 is for sure a PostScript printer. So it should work with the recommended PostScript driver. Probably the printer is misconfigured. The printer's front panel menus have a "Personality" option with the three choices "Auto", "PostScript", and "PCL". This option must be set to "Auto" or "PostScript" for the printer to understand PostScript.

Please try. If this still does not work, reopen the bug and assign it to HPLIP (supplier of the HP PPD files for PostScript printers).