System is stuck in a black screen when it is supposed to shut down

[Allan Caeg]

For a good number of times, whenever I reboot using GNOME's reboot GUI options, after the splash screen appears at shutdown, system is stuck in a black screen. I do not know if it will shut down eventually but whenever it happens, after waiting for about 30 seconds, I just force shutdown my machine.

I do not know if this happens to shut down too, though. I rarely shut down.
Can you run the following command and post the output to this bug
   aptitude search restricted

I want to see what restricted modules you have installed

thanks

I'm not sure on the package concerning this.

This never happened to me in versions previous to Jaunty.

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 9.04
Package: gdm 2.20.10-0ubuntu2
ProcEnviron:
 LANG=en_PH.UTF-8
 SHELL=/bin/bash
SourcePackage: gdm
Uname: Linux 2.6.28-11-generic x86_64

[Zack Evans (zevans23)]

Next time this happens, can you switch to a text console by hitting ctrl-alt-F1, log in there, and then run "sudo poweroff" and see if the machine will come down?

If it won't then running "top" might tell you what the machine is stuck on.

[Allan Caeg (allancaeg)]

Thank you very much. I will, sir :)

On Thu, 2009-04-30 at 11:02 +0000, Zack Evans wrote:
> Next time this happens, can you switch to a text console by hitting
> ctrl-alt-F1, log in there, and then run "sudo poweroff" and see if the
> machine will come down?
>
> If it won't then running "top" might tell you what the machine is stuck
> on.
>

[Allan Caeg (allancaeg)]

Happens to someone else too http://ubuntuforums.org/showthread.php?t=1145034

[jtholmes (jtholmes)]

Also when you switch to a text console, before you run
sudo poweroff
would you please run

sudo apport-collect -p linux 369760
thanks

[jtholmes (jtholmes)]

Could you please take time to file out the following
information and add it to the bug report.

If something does not apply leave it blank.
Some are yes/no (ex: using wireless).
For instance if you are using Wirless and answer
yes, then ignore wired, etc.

kernel version:
Graphics Chip Mfgr:
Graphics Chip Model:
File System Type for /:
Is this problem on a Laptop:
Laptop mfgr:
Laptop model:

Is this problem on a Desktop:
Desktop mobo mfgr:
Desktop mobo model:

using wireless:
ethernet card driver:

using wired:
ethernet card driver:

bios mfgr:
using Compiz:
using Kde:
using Gnome (metacity):

Much of the above information can be obtained from the command
   lspci -vvv

Thanks in advance

[prem1er (michael-r-consorti)]

Hey I'm having the same problem, both with a restart and a shut down. I don't know if the original author has given you all the details you need so when I get home tonight I will post the results of what you asked for. Thanks.

[prem1er (michael-r-consorti)]

kernel version: 2.6.28
Graphics Chip Mfgr: ATI
Graphics Chip Model: 1 GB Mobility Radeon HD 3650
File System Type for /: Ext3

Laptop mfgr: Asus
Laptop model: F8Va

ethernet card driver: Atheros AR928X Wireless

**also happens when wireless card is turned off

bios mfgr:
using Compiz: Bug occurs both with compiz and without
using Kde: no
using Gnome (metacity): yes

[jtholmes (jtholmes)]

Can any of the reporters of this but run the following command and post the output to this bug
   aptitude search restricted

I want to see what restricted modules you have installed

thanks

[Chris Coulson (chrisccoulson)]

That's not a gnome-session bug if you're getting as far as usplash. Could you please boot without "quiet" and "splash" and observe the last messages that appear on the console when you shutdown from your graphical session.

[Michael H. (michael-h.)]

Hello, I had the same problem with Ubuntu 9.04 amd64 running kernel 2.6.28-11-generic.
I have now installed the mainline kernel 2.6.29 from
http://kernel.ubuntu.com/~kernel-ppa/mainline/.
Since then, I haven't experienced the problem any more. So maybe it's a issue of the current ubuntu kernel, which will hopefully disappear in comming versions.

[Chris Coulson (chrisccoulson)]

On Fri, 2009-05-08 at 14:55 +0000, Michael H. wrote:
> Hello, I had the same problem with Ubuntu 9.04 amd64 running kernel 2.6.28-11-generic.
> I have now installed the mainline kernel 2.6.29 from
> http://kernel.ubuntu.com/~kernel-ppa/mainline/.
> Since then, I haven't experienced the problem any more. So maybe it's a issue of the current ubuntu kernel, which will hopefully disappear in comming versions.
>
Would you be able to provide the information I requested above?
Otherwise the problem won't be fixed in coming versions ;)

Thanks
Chris

[prem1er (michael-r-consorti)]

Text console after reboot it says:
Asking remaining processes to stop [pass]
Killing remaining processes [fail]

[prem1er (michael-r-consorti)]

It seems to be the driver for my ethernet card that is causing the problem. I am using a Realtek RTL8111/8168B. I had to go through certain steps to 'blacklist' the driver that was being recognized in Ubuntu and make it use the driver for 8168 instead of using the RTL8169 driver. After I disabled the driver I had installed the shut down seemed to go fine. I have only had time to test this once though. Anyone else have the same ethernet card?

[Allan Caeg (allancaeg)]

aptitude search restricted
p kubuntu-restricted-extras - Commonly used restricted packages
p linux-restricted-modules - Generic Linux restricted modules.
i linux-restricted-modules-2.6.28 - Non-free Linux kernel modules for version
p linux-restricted-modules-2.6.28 - Non-free Linux kernel modules for version
p linux-restricted-modules-2.6.28 - Non-free Linux kernel modules for version
i A linux-restricted-modules-common - Non-free Linux 2.6.28 modules helper scrip
i linux-restricted-modules-generi - Restricted Linux modules for generic kerne
p linux-restricted-modules-rt - Restricted Linux modules for rt kernels
p linux-restricted-modules-server - Restricted Linux modules for server kernel
v restricted-manager -
v restricted-manager-core -
v restricted-manager-kde -
i ubuntu-restricted-extras - Commonly used restricted packages
p xubuntu-restricted-extras - Commonly used restricted packages

_____________________________________________________________

How do I know my ethernet controller? Hehe. Sorry

[prem1er (michael-r-consorti)]

$ lspci

[Allan Caeg (allancaeg)]

Ethernet controller: Marvell Technology Group Ltd. 88E8055 PCI-E Gigabit Ethernet Controller (rev 14)