logitech web cam works for sounds but not for picture

[jn clement]

Binary package hint: firefox-3.0

logitech webcam not recognised with ekiga, or camorama or cheese,but the sound works,ubuntu 9.04

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
Package: firefox-3.0 3.0.10+nobinonly-0ubuntu0.9.04.1
ProcEnviron:
 LANG=en_NZ.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.28-11-generic i686

[dazza5000 (darran-kelinske)]

Contacting submitter for webcam type. I tried a logitech quickcam pro and it worked on these programs.

[dazza5000 (darran-kelinske)]

Please add which logitech webcam you are using and how you are connecting it(usb/ps2)

[jn clement (jnclement-actrix)]

Thanks, logitech quickcam v11.8 connecting by usb,

[Alexander Sack (asac)]

this is definitely not a firefox bug. not sure where to file this against; without knowing anything i would guess its a driver issue. moving to kernel package.

[jn clement (jnclement-actrix)]

sorry,actually its a logitech quickcam 2500, the v11.8 i mentioned earlier is from the install disc.

[Leann Ogasawara (leannogasawara)]

Please attach the output of the following:

sudo lsusb -v > lsusb-v.log
dmesg > dmesg.log

Also please wait to capture the dmesg output after you've attempted to use the webcam just in case anything interesting gets logged. Thanks.

[jn clement (jnclement-actrix)]

On Sat, 2009-05-30 at 14:19 +1200, jn clement wrote:
> dmesg > dmesg.log
>

thanks Leann for contacting me.

i entered the 2 lines in the terminal, copied and pasted, first time i
use command so not sure if i omited any moves, but nothing has changed
on ekiga or cheese, the camera is not detected.

i am dual booting here, intel p4, xp and jaunty;
skype and my webcam works well on this desktop.

i installed ekiga for windows on xp as well but got the same problem than with
jaunty as the microphone is detected but not the cam.

i also tried ekiga on my xp pro sony laptop,,same!
may be the problem lies with ekiga/logitch rather than ubuntu,
keeping in mind that i, the operator may be the problem!!

Thanks for helping
JN Clement

[Vish (vish)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.
We are closing this bug report because it lacks the information[the debug logs as requested in comment #7] we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future.
To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New".