Network printer suddenly stopped printing error message given

Bug #368514 reported by Rajinder Singh
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

I am using ubuntu 8.10 and have Hp colour laserjt 2600n and printer had been installed as a network printer and worked fine and then just stopped working giving me an error message 'PRINT ERROR There was a problem processing document 'testpage' ' the following bug report was produced:-

Page 1 (Scheduler not running?):
{'cups_connection_failure': False}
Page 2 (Choose printer):
{'cups_dest': <cups.Dest HP_Color_LaserJet_2600n (default)>,
 'cups_instance': None,
 'cups_queue': 'HP_Color_LaserJet_2600n',
 'cups_queue_listed': True}
Page 3 (Check printer sanity):
{'cups_device_uri_scheme': u'socket',
 'cups_printer_dict': {'device-uri': u'socket://169.254.18.21:9100',
                       'printer-info': u'HP_Color_LaserJet_2600n',
                       'printer-is-shared': True,
                       'printer-location': u'',
                       'printer-make-and-model': u'HP Color LaserJet 2600n hpijs, hpijs 3.9.2',
                       'printer-state': 3,
                       'printer-state-message': u'/usr/lib/cups/filter/foomatic-rip failed',
                       'printer-state-reasons': [u'none'],
                       'printer-type': 36876,
                       'printer-uri-supported': u'ipp://localhost:631/printers/HP_Color_LaserJet_2600n'},
 'cups_printer_remote': False,
 'is_cups_class': False}
Page 4 (Check PPD sanity):
{'cups_printer_ppd_defaults': {u'General': {u'InputSlot': u'Default',
                                            u'MediaType': u'Plain',
                                            u'PageRegion': u'A4',
                                            u'PageSize': u'A4',
                                            u'PrintoutMode': u'Normal'},
                               u'PrintoutMode': {u'Quality': u'FromPrintoutMode'}},
 'cups_printer_ppd_valid': True,
 'missing_pkgs_and_exes': ([], [])}
Page 5 (Local or remote?):
{'printer_is_remote': False}
Page 6 (Printer state reasons):
{'printer-state-message': u'/usr/lib/cups/filter/foomatic-rip failed',
 'printer-state-reasons': [u'none']}
Page 7 (Error log checkpoint):
{'cups_server_settings': {'DefaultAuthType': 'Basic',
                          'MaxLogSize': '2000000',
                          'SystemGroup': 'lpadmin',
                          '_debug_logging': '0',
                          '_remote_admin': '1',
                          '_remote_any': '0',
                          '_remote_printers': '1',
                          '_share_printers': '0',
                          '_user_cancel_any': '0'},
 'error_log_checkpoint': 37912,
 'error_log_debug_logging_set': True}
Page 8 (Print test page):
{'test_page_attempted': True,
 'test_page_completions': [(34,
                            u'Job stopped due to filter errors; please consult the error_log file for details.')],
 'test_page_job_id': [34],
 'test_page_job_status': [(True,
                           33,
                           'HP_Color_LaserJet_2600n',
                           'New Picture.bmp',
                           'Stopped',
                           {'InputSlot': u'Default',
                            'MediaType': u'Plain',
                            'PageSize': u'A4',
                            'PrintoutMode': u'Normal',
                            'Quality': u'FromPrintoutMode',
                            'attributes-charset': u'utf-8',
                            'attributes-natural-language': u'en-gb',
                            'document-format': u'application/pdf',
                            'job-hold-until': u'no-hold',
                            'job-id': 33,
                            'job-k-octets': 498,
                            'job-media-sheets-completed': 0,
                            'job-more-info': u'ipp://localhost:631/jobs/33',
                            'job-name': u'New Picture.bmp',
                            'job-originating-host-name': u'localhost',
                            'job-originating-user-name': u'dhalearsingh2',
                            'job-preserved': True,
                            'job-printer-state-message': u'/usr/lib/cups/filter/foomatic-rip failed',
                            'job-printer-state-reasons': [u'none'],
                            'job-printer-up-time': 1240906933,
                            'job-printer-uri': u'ipp://dhalearsingh2-desktop:631/printers/HP_Color_LaserJet_2600n',
                            'job-priority': 50,
                            'job-sheets': [u'none', u'none'],
                            'job-state': 6,
                            'job-state-reasons': u'job-stopped',
                            'job-uri': u'ipp://localhost:631/jobs/33',
                            'job-uuid': u'urn:uuid:4a5bda9d-b378-33a5-48a6-b4efc413aec4',
                            'number-up': 1,
                            'printer-uri': u'ipp://localhost:631/printers/HP_Color_LaserJet_2600n',
                            'time-at-completed': None,
                            'time-at-creation': 1240906873,
                            'time-at-processing': 1240906873}),
                          (True,
                           34,
                           'HP_Color_LaserJet_2600n',
                           'Test Page',
                           'Stopped',
                           {'attributes-charset': u'utf-8',
                            'attributes-natural-language': u'en-gb',
                            'document-format': u'application/postscript',
                            'job-hold-until': u'no-hold',
                            'job-id': 34,
                            'job-k-octets': 17,
                            'job-media-sheets-completed': 0,
                            'job-more-info': u'ipp://localhost:631/jobs/34',
                            'job-name': u'Test Page',
                            'job-originating-host-name': u'localhost',
                            'job-originating-user-name': u'dhalearsingh2',
                            'job-preserved': True,
                            'job-printer-state-message': u'/usr/lib/cups/filter/foomatic-rip failed',
                            'job-printer-state-reasons': [u'none'],
                            'job-printer-up-time': 1240906933,
                            'job-printer-uri': u'ipp://dhalearsingh2-desktop:631/printers/HP_Color_LaserJet_2600n',
                            'job-priority': 50,
                            'job-sheets': [u'none', u'none'],
                            'job-state': 6,
                            'job-state-reasons': u'job-stopped',
                            'job-uri': u'ipp://localhost:631/jobs/34',
                            'job-uuid': u'urn:uuid:2d2f4711-4d82-3f56-7c7b-2b73a9a7b908',
                            'printer-uri': u'ipp://localhost/printers/HP_Color_LaserJet_2600n',
                            'time-at-completed': None,
                            'time-at-creation': 1240906920,
                            'time-at-processing': 1240906920})],
 'test_page_successful': False}
Page 9 (Error log fetch):
{'error_log': ['D [28/Apr/2009:09:21:53 +0100] cupsdAcceptClient: 9 from localhost (Domain)',
               'D [28/Apr/2009:09:21:53 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:21:53 +0100] cupsdReadClient: 9 POST / HTTP/1.1',
               'D [28/Apr/2009:09:21:53 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:21:53 +0100] Get-Jobs ipp://localhost/jobs/',
               'D [28/Apr/2009:09:21:53 +0100] [Job 33] Loading attributes...',
               'D [28/Apr/2009:09:21:53 +0100] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:21:53 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:21:53 +0100] cupsdCloseClient: 9',
               'D [28/Apr/2009:09:21:53 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:21:53 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:21:53 +0100] Create-Printer-Subscription /',
               'D [28/Apr/2009:09:21:53 +0100] cupsdCreateSubscription(con=0x7f767c34e9e0(8), uri="/")',
               'D [28/Apr/2009:09:21:53 +0100] pullmethod="ippget"',
               'D [28/Apr/2009:09:21:53 +0100] notify-lease-duration=86400',
               'D [28/Apr/2009:09:21:53 +0100] notify-time-interval=0',
               'D [28/Apr/2009:09:21:53 +0100] cupsdAddSubscription(mask=17800, dest=(nil)(), job=(nil)(0), uri="(null)")',
               'D [28/Apr/2009:09:21:53 +0100] Added subscription 40 for server',
               'I [28/Apr/2009:09:21:53 +0100] Saving subscriptions.conf...',
               'D [28/Apr/2009:09:21:53 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:21:53 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:21:54 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:21:54 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:21:54 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:21:54 +0100] Get-Notifications /',
               'D [28/Apr/2009:09:21:54 +0100] cupsdIsAuthorized: requesting-user-name="dhalearsingh2"',
               'D [28/Apr/2009:09:21:54 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:21:54 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:21:59 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:21:59 +0100] cupsdReadClient: 8 POST /printers/HP_Color_LaserJet_2600n HTTP/1.1',
               'D [28/Apr/2009:09:21:59 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:00 +0100] Print-Job ipp://localhost/printers/HP_Color_LaserJet_2600n',
               'D [28/Apr/2009:09:22:00 +0100] add_job: requesting-user-name="dhalearsingh2"',
               'D [28/Apr/2009:09:22:00 +0100] Adding default job-sheets values "none,none"...',
               'I [28/Apr/2009:09:22:00 +0100] [Job 34] Adding start banner page "none".',
               'I [28/Apr/2009:09:22:00 +0100] Saving subscriptions.conf...',
               'I [28/Apr/2009:09:22:00 +0100] [Job 34] Adding end banner page "none".',
               'I [28/Apr/2009:09:22:00 +0100] [Job 34] File of type application/postscript queued by "dhalearsingh2".',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] hold_until=0',
               'I [28/Apr/2009:09:22:00 +0100] [Job 34] Queued on "HP_Color_LaserJet_2600n" by "dhalearsingh2".',
               'I [28/Apr/2009:09:22:00 +0100] Saving subscriptions.conf...',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] job-sheets=none,none',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] banner_page = 0',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] argv[0]="HP_Color_LaserJet_2600n"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] argv[1]="34"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] argv[2]="dhalearsingh2"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] argv[3]="Test Page"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] argv[4]="1"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] argv[5]="job-uuid=urn:uuid:2d2f4711-4d82-3f56-7c7b-2b73a9a7b908"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] argv[6]="/var/spool/cups/d00034-001"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[0]="CUPS_CACHEDIR=/var/cache/cups"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[1]="CUPS_DATADIR=/usr/share/cups"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc-root"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[6]="CUPS_SERVERROOT=/etc/cups"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[7]="CUPS_STATEDIR=/var/run/cups"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[8]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[9]="SERVER_ADMIN=root@dhalearsingh2-desktop"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[10]="SOFTWARE=CUPS/1.3.9"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[11]="TMPDIR=/var/spool/cups/tmp"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[12]="TZ=Europe/London"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[13]="USER=root"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[14]="CUPS_SERVER=/var/run/cups/cups.sock"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[15]="CUPS_ENCRYPTION=IfRequested"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[16]="IPP_PORT=631"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[17]="CHARSET=utf-8"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[18]="LANG=en_GB.UTF8"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[19]="PPD=/etc/cups/ppd/HP_Color_LaserJet_2600n.ppd"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[20]="RIP_MAX_CACHE=8m"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[21]="CONTENT_TYPE=application/postscript"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[22]="DEVICE_URI=socket://169.254.18.21:9100"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[23]="PRINTER=HP_Color_LaserJet_2600n"',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] envp[24]="FINAL_CONTENT_TYPE=printer/HP_Color_LaserJet_2600n"',
               'I [28/Apr/2009:09:22:00 +0100] [Job 34] Started filter /usr/lib/cups/filter/pstopdf (PID 6755)',
               'I [28/Apr/2009:09:22:00 +0100] [Job 34] Started filter /usr/lib/cups/filter/pdftopdf (PID 6756)',
               'I [28/Apr/2009:09:22:00 +0100] [Job 34] Started filter /usr/lib/cups/filter/foomatic-rip (PID 6757)',
               'I [28/Apr/2009:09:22:00 +0100] [Job 34] Started backend /usr/lib/cups/backend/socket (PID 6758)',
               'I [28/Apr/2009:09:22:00 +0100] Saving subscriptions.conf...',
               'D [28/Apr/2009:09:22:00 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Getting input from file',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] foomatic-rip version 4.0.0.195 running...',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Parsing PPD file ...',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Added option Resolution',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Added option PageSize',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Added option Model',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Added option PrintoutMode',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Added option MediaType',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Added option InputSlot',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Added option Quality',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Added option ImageableArea',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Added option PaperDimension',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Connected to 169.254.18.21:9100 (IPv4)...',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] backendRunLoop(print_fd=0, device_fd=5, use_bc=1, side_cb=0x7f2dd93f2520)',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Added option Font',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34]',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Parameter Summary',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] -----------------',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34]',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Spooler: cups',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Printer: HP_Color_LaserJet_2600n',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Shell: /bin/bash',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] PPD file: /etc/cups/ppd/HP_Color_LaserJet_2600n.ppd',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] ATTR file:',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Printer model: HP Color LaserJet 2600n hpijs, hpijs 3.9.2',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Job title: Test Page',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] File(s) to be printed:',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] <STDIN>',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34]',
               "D [28/Apr/2009:09:22:00 +0100] [Job 34] Ghostscript extra search path ('GS_LIB'): /usr/share/cups/fonts",
               "D [28/Apr/2009:09:22:00 +0100] [Job 34] Pondering option 'job-uuid=urn:uuid:2d2f4711-4d82-3f56-7c7b-2b73a9a7b908'",
               'I [28/Apr/2009:09:22:00 +0100] Saving subscriptions.conf...',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Unknown option job-uuid=urn:uuid:2d2f4711-4d82-3f56-7c7b-2b73a9a7b908.',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34]',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] ================================================',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34]',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] File: <STDIN>',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34]',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] ================================================',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34]',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] pstopdf argv[6] = 34 dhalearsingh2 Test Page 1 job-uuid=urn:uuid:2d2f4711-4d82-3f56-7c7b-2b73a9a7b908 /var/spool/cups/d00034-001',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] PPD: /etc/cups/ppd/HP_Color_LaserJet_2600n.ppd',
               'D [28/Apr/2009:09:22:00 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Resolution: 600',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Page size: A4',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Width: 595.00, height: 842.00, absolute margins: , , ,',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Relative margins: 18.00, 14.40, 18.00, 14.40',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] PPD options: -r600 -dDEVICEWIDTHPOINTS=595.00 -dDEVICEHEIGHTPOINTS=842.00',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] PostScript to be injected:',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Running cat | /usr/bin/ps2pdf13 -dAutoRotatePages=/None -dAutoFilterColorImages=false -dNOPLATFONTS -dPARANOIDSAFER -sstdout=%stderr -dColorImageFilter=/FlateEncode -dPDFSETTINGS=/printer -r600 -dDEVICEWIDTHPOINTS=595.00 -dDEVICEHEIGHTPOINTS=842.00 - -',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:22:00 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:00 +0100] Get-Jobs ipp://localhost/jobs/',
               'D [28/Apr/2009:09:22:00 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAcceptClient: 9 from localhost (Domain)',
               'D [28/Apr/2009:09:22:00 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:22:00 +0100] cupsdReadClient: 9 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:00 +0100] Get-Notifications /',
               'D [28/Apr/2009:09:22:00 +0100] cupsdIsAuthorized: requesting-user-name="dhalearsingh2"',
               'D [28/Apr/2009:09:22:00 +0100] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:00 +0100] cupsdReadClient: 9 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:00 +0100] Get-Job-Attributes ipp://localhost/jobs/34',
               'D [28/Apr/2009:09:22:00 +0100] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] GPL Ghostscript 8.63: Set UseCIEColor for UseDeviceIndependentColor to work properly.',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:22:00 +0100] cupsdCloseClient: 9',
               'D [28/Apr/2009:09:22:00 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:00 +0100] Get-Notifications /',
               'D [28/Apr/2009:09:22:00 +0100] cupsdIsAuthorized: requesting-user-name="dhalearsingh2"',
               'D [28/Apr/2009:09:22:00 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:00 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Filetype: PDF',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Storing temporary files in /var/spool/cups/tmp',
               'D [28/Apr/2009:09:22:00 +0100] PID 6755 (/usr/lib/cups/filter/pstopdf) exited with no errors.',
               'D [28/Apr/2009:09:22:00 +0100] PID 6756 (/usr/lib/cups/filter/pdftopdf) exited with no errors.',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] File contains 1 pages',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Starting renderer with command: gs -dFirstPage=1 -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=842 -sDeviceManufacturer="HEWLETT-PACKARD" -sDeviceModel="HP Color LaserJet 2600n" -r600 -sIjsParams=Quality:Quality=0,Quality:ColorMode=2,Quality:PenSet=2,PS:MediaPosition=7 -dIjsUseOutputFD -sOutputFile=- /var/spool/cups/tmp/foomatic-OkFryl',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Starting process "kid3" (generation 1)',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Starting process "kid4" (generation 2)',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] JCL: \x1b%-12345X@PJL',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] <job data>',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34]',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Starting process "renderer" (generation 2)',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Error: This module is designed to work with HP Printers only',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] unable to set device=HP Color LaserJet 2600n, err=48',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] unable to set device=HP Color LaserJet 2600n, err=48',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] unable to read client data err=-2',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] renderer exited with status 1',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Possible error on renderer command line or PostScript error. Check options.Kid3 exit status: 3',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Read 50 bytes of print data...',
               'D [28/Apr/2009:09:22:00 +0100] [Job 34] Wrote 50 bytes of print data...',
               'I [28/Apr/2009:09:22:00 +0100] Saving subscriptions.conf...',
               'E [28/Apr/2009:09:22:00 +0100] PID 6757 (/usr/lib/cups/filter/foomatic-rip) stopped with status 9!',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:22:00 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:00 +0100] Get-Jobs ipp://localhost/jobs/',
               'D [28/Apr/2009:09:22:00 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:00 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:22:00 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:00 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:00 +0100] Get-Notifications /',
               'D [28/Apr/2009:09:22:00 +0100] cupsdIsAuthorized: requesting-user-name="dhalearsingh2"',
               'D [28/Apr/2009:09:22:00 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:01 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:22:01 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:22:01 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:01 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:01 +0100] Get-Notifications /',
               'D [28/Apr/2009:09:22:01 +0100] cupsdIsAuthorized: requesting-user-name="dhalearsingh2"',
               'D [28/Apr/2009:09:22:01 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:01 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:22:05 +0100] PID 6758 (/usr/lib/cups/backend/socket) exited with no errors.',
               'D [28/Apr/2009:09:22:05 +0100] [Job 34] File 0 is complete.',
               'E [28/Apr/2009:09:22:05 +0100] [Job 34] Job stopped due to filter errors.',
               'I [28/Apr/2009:09:22:05 +0100] Saving subscriptions.conf...',
               'I [28/Apr/2009:09:22:05 +0100] Saving subscriptions.conf...',
               'D [28/Apr/2009:09:22:06 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:22:06 +0100] [Job 34] Unloading...',
               'D [28/Apr/2009:09:22:06 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:06 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:06 +0100] Get-Jobs ipp://localhost/jobs/',
               'D [28/Apr/2009:09:22:06 +0100] [Job 34] Loading attributes...',
               'D [28/Apr/2009:09:22:06 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:06 +0100] cupsdAcceptClient: 9 from localhost (Domain)',
               'D [28/Apr/2009:09:22:06 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:22:06 +0100] cupsdReadClient: 9 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:06 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:06 +0100] Get-Notifications /',
               'D [28/Apr/2009:09:22:06 +0100] cupsdIsAuthorized: requesting-user-name="dhalearsingh2"',
               'D [28/Apr/2009:09:22:06 +0100] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:06 +0100] cupsdCloseClient: 9',
               'D [28/Apr/2009:09:22:06 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:22:06 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:06 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:06 +0100] Get-Notifications /',
               'D [28/Apr/2009:09:22:06 +0100] cupsdIsAuthorized: requesting-user-name="dhalearsingh2"',
               'D [28/Apr/2009:09:22:06 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:06 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:22:13 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:22:13 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:13 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:13 +0100] Get-Job-Attributes ipp://localhost/jobs/33',
               'D [28/Apr/2009:09:22:13 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:13 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:13 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:13 +0100] Get-Job-Attributes ipp://localhost/jobs/34',
               'D [28/Apr/2009:09:22:13 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:13 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:22:13 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:22:13 +0100] cupsdReadClient: 8 POST / HTTP/1.1',
               'D [28/Apr/2009:09:22:13 +0100] cupsdAuthorize: No authentication data provided.',
               'D [28/Apr/2009:09:22:13 +0100] Cancel-Subscription /',
               'D [28/Apr/2009:09:22:13 +0100] cupsdIsAuthorized: requesting-user-name="dhalearsingh2"',
               'I [28/Apr/2009:09:22:13 +0100] Saving subscriptions.conf...',
               'D [28/Apr/2009:09:22:13 +0100] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)',
               'D [28/Apr/2009:09:22:13 +0100] cupsdCloseClient: 8',
               'D [28/Apr/2009:09:22:13 +0100] cupsdAcceptClient: 8 from localhost (Domain)',
               'D [28/Apr/2009:09:22:13 +0100] cupsdReadClient: 8 GET /admin/log/error_log HTTP/1.1',
               'D [28/Apr/2009:09:22:13 +0100] cupsdAuthorize: No authentication data provided.'],
 'error_log_debug_logging_unset': True}

i have no idea what all this means?

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

According to the error_log this looks like a ghostscript issue, reassigning.

affects: ubuntu → ghostscript (Ubuntu)
Revision history for this message
Rajinder Singh (rajindersingh) wrote :

How can I resolve this issue?

Revision history for this message
Arkadiusz Miśkiewicz (arekm) wrote :

socket://169.254.18.21:9100 - that stupid propertiary HP module wants hp:// and otherwise reports " Error: This module is designed to work with HP Printers only"

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

How did you set up your printer? system-config-printer (System -> Administration -> Printing)? Web interface of CUPS (http://localhost:631/)? Can you tell, step by step how you have set up your printer? A fully automatic setup (system-config-printer, select auto-detected printer, then click "Forward", "Forward", ...) should set up the printer correctly.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Printer is not correctly set up, can be a problem of system-config-printer.

affects: ghostscript (Ubuntu) → system-config-printer (Ubuntu)
Changed in system-config-printer (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
wribeiro (wribeiro) wrote :
Download full text (22.6 KiB)

Same thing here:

Ubuntu 10.10
Client has HP Professional M 1132 MFP attached to a Windows Server 2003 machine via USB. Other Windows machines print through network fine.

- Installing the printer through System->Administration->Printer locates the printer (via SAMBA) just fine and I can install the driver for it (there are 3 options, all of them are installed ok).
- Cups Web Interface also installs the printer, like described above.
- hp-setup HPLIP Toolbox (HP Device Manager) doesn't find the printer

After installation, trying to print, an error is reported.
Running the diagnosis, depending on the driver used, the message may vary:
- "/usr/lib/cups/filter/foomatic-rip failed"
- "/usr/lib/cups/filter/hpcups failed" "printer requires a binary plugin, run hp-setup"

In both cases, the log (listed below) gives the message: "Error: This module is designed to work with HP Printers only"

I have been using a Lexmark printer for years in the same way, without troubles. My problems only began recently, trying to install HP multifunctional.

Can somebody help me?

Here the entire Log:
D [18/Mar/2011:11:13:15 -0300] cupsdSetBusyState: Not busy
D [18/Mar/2011:11:13:15 -0300] cupsdReadClient: 16 POST / HTTP/1.1
D [18/Mar/2011:11:13:15 -0300] cupsdSetBusyState: Active clients
D [18/Mar/2011:11:13:15 -0300] cupsdAuthorize: Authorized as walter using PeerCred
D [18/Mar/2011:11:13:15 -0300] cupsdReadClient: 16 1.1 Get-Jobs 1
D [18/Mar/2011:11:13:15 -0300] Get-Jobs ipp://localhost/printers/
D [18/Mar/2011:11:13:15 -0300] [Job 48] Loading attributes...
D [18/Mar/2011:11:13:15 -0300] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost
D [18/Mar/2011:11:13:15 -0300] cupsdSetBusyState: Not busy
D [18/Mar/2011:11:13:15 -0300] cupsdReadClient: 16 POST / HTTP/1.1
D [18/Mar/2011:11:13:15 -0300] cupsdSetBusyState: Active clients
D [18/Mar/2011:11:13:15 -0300] cupsdAuthorize: Authorized as walter using PeerCred
D [18/Mar/2011:11:13:15 -0300] cupsdReadClient: 16 1.1 Get-Jobs 1
D [18/Mar/2011:11:13:15 -0300] Get-Jobs ipp://localhost/printers/
D [18/Mar/2011:11:13:15 -0300] [Job 45] Loading attributes...
D [18/Mar/2011:11:13:15 -0300] [Job 46] Loading attributes...
D [18/Mar/2011:11:13:15 -0300] [Job 47] Loading attributes...
D [18/Mar/2011:11:13:15 -0300] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost
D [18/Mar/2011:11:13:15 -0300] cupsdSetBusyState: Not busy
D [18/Mar/2011:11:13:16 -0300] cupsdReadClient: 16 POST / HTTP/1.1
D [18/Mar/2011:11:13:16 -0300] cupsdSetBusyState: Active clients
D [18/Mar/2011:11:13:16 -0300] cupsdAuthorize: Authorized as walter using PeerCred
D [18/Mar/2011:11:13:16 -0300] cupsdReadClient: 16 1.1 Create-Printer-Subscription 1
D [18/Mar/2011:11:13:16 -0300] Create-Printer-Subscription /
D [18/Mar/2011:11:13:16 -0300] cupsdCreateSubscription(con=0x22187650(16), uri="/")
D [18/Mar/2011:11:13:16 -0300] pullmethod="ippget"
D [18/Mar/2011:11:13:16 -0300] notify-lease-duration=86400
D [18/Mar/2011:11:13:16 -0300] notify-time-interval=0
D [18/Mar/2011:11:13:16 -0300] cupsdAddSubscription(mask=17800, dest=(nil)(), job=(nil)(0), uri="(null)")
D [18/Mar/2011:11:13:16 -0300] Added sub...

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

It seems that HP's proprietary plugin works only with their backends and therefore not as SMB-shared printer on another computer. You can also use alternative drivers like foo2zjs or foo2hp.

Changed in system-config-printer (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
wribeiro (wribeiro) wrote :

Where can I find theese alternatives drivers?

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

wribeiro, is installed on Ubuntu by default. Start system-config-printer via System -> Administration -> Printing, right-click the icon of your printer, select "Properties", and click "Change" at "Make and Model". Click "Forward" on the screen for the manufacturers and on the next screen chabge the driver by the list on the right. Choose an entry which contains something with "foo2zjs", "fpp2hp" , or "foo2xqx". Click "Forward" until you reach the end of the wizard and "Apply" to close it. Try to print again. Now it should work.

Revision history for this message
wribeiro (wribeiro) wrote :

I tried all of the alternative drivers, none of them work.
After a clean install of Ubuntu 10.10, I installed the driver hpijs 3.10.6 and, until this point, everything goes ok.
When I try to print, the following error occurs: "usr/lib/bugs/filter/foomatic-rip failed"
The debug text is attached to this post.

Printer: HP Professional M 1132 MFP attached to a Windows Server 2003 machine via USB. Other Windows machines print through network fine.
Ubuntu 10.10, clean install

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Do you have HP's proprietary plug-in actually installed? Run the following commands in a terminal window:

sudo apt-get install hplip-gui
sudo hp-plugin

and follow the instructions on the screen. Simply use the default choices in hp-plugin. Does printing work for you now?

Revision history for this message
wribeiro (wribeiro) wrote :

Till, thank you for your support.
hplip-gui and hp-plugin were installed without errors, but printer is still not working.

Device Setup in HPLIP doesn't find the printer.
Cups Web Interface works, installs the printer, but the same error (or very similar) occurs when I send the document to the printer. Depending on the driver selected, there is a different error message and a different log.

I am very upset about it because it has hindered the work here in the office and I'm about to replace Ubuntu by Windows XP after 5 years using Ubuntu. :(

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Looks like that this printer can only be used under Ubuntu if it is connected to a Linux server. If the printer is USB-only, the Linux server must share it out to the Windows machines via Samba, if it has a built-in network connector (do not use an external print box) then stay with your setup for it for your Windows machines and in addition, set it up on one Ubuntu machine using system-config-printer or hp-setup (make sure to look for network printers in these programs) and share it out from this machine for your other Ubuntu machines.

Revision history for this message
wribeiro (wribeiro) wrote :

I'm very disappointed with all this situation, once there is a Lexmark printer connected to another USB port of the same computer, that works absolutely fine for all machines in the network.
Is unacceptable to have a modern HP printer installed and shared in a Windows Server machine and can not print through the network in Ubuntu 10.10. I am being forced to substitute Linux for Windows in at least three or four computers in my office. Regrettable!!

Even its direct installation in a Ubuntu 10.10 machine doesn't work. There is a huge bug in hp-plugin, that I had to correct in order to have the plugin installed.

urllib.py, line 264, is necessary replace the code
   size = int(headers["Content-Length"])
by
   size = int(headers["Content-Length"].split(",")[0])

because the result of headers["Content-Length"] is something like "9999, 9999", instead of "9999" that seems to be expected.

Thank you.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

wribeiro, which version of HPLIP are you using? For me the proprietary plugin installs without problems.

Revision history for this message
wribeiro (wribeiro) wrote :

I'm using HP LIP version 3.11.1, the last one, I suppose.

Maybe some difference in the environment, or language (I use Ubuntu and Windows in Brazilian Portuguese) make the error occur only in some cases, I don't know.
But my real need is to access the printer over the network, if that does not work it will be frustrating for me after 3 full days (until now) devoted to this problem.
Why HP does not spend a little more time and completes the full development of the driver?

affects: system-config-printer (Ubuntu) → hplip (Ubuntu)
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Probably you need help from HP now. Please report HPLIP bugs via

http://launchpad.net/hplip/

Report two bugs;

1. Printer which needs the proprietary plug-in works only with the "hp" backend, not with standard backends like "smb".
2. "hp-plugin" works only after applying a small change (possibly caused by Brazilian Portuguese language setting?)

To check whether a program has problems with your Brazilian Portuguese language setting try calling it overriding the language:

LANG=C hp-plugin -i
LANGUAGE=C hp-plugin -i
LC_ALL=C hp-plugin -i

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

(2) is already reported. It is bug 740140. Please continue the discussion about this problem there.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

wribeiro, thank you for the fix/workaround suggestion in comment #14. I can reproduce the bug also on my system with US English language setting and HPLIP 3.11.1, so it seems not to be any interference with languages. Your fix is a change on a file which belongs to the python2.7 package. Therefore I cannot fix the problem immediately and I have added a Python task to bug 740140.

Revision history for this message
wribeiro (wribeiro) wrote :

Ok, I also described the fix/workaround there, but I had created the 2 suggested topics before. So one of them is a duplicate of bug #740140.

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