otrs2 should depend on xml-parser-lite-tree-perl

[jsalvata]

Binary package hint: otrs2

Steps to reproduce:

- Install otrs2 w/. default configuration
- Connect to otrs2 as root@localhost
- Go to admin > package manager
- Upload package file

Result:

Error indicating that module XML/Parse/Lite.pm can't be loaded.

Solution:

apt-get install xml-parser-lite-tree-perl resolved the problem

[Alessio Treglia (quadrispro)]

Can you reproduce this bug on jaunty?

[Alessio Treglia (quadrispro)]

After installing it on a fresh jaunty, it shows me the following error:

[ OTRS ] Admin OTRS (root@localhost) 20:58:44 - 04/08/2009

Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ".
[..]

Comment:

               Message: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and
               ".
                                           "PerlInitHandler in Apache config file. See also
               scripts/apache2-httpd.include.conf!

               Traceback (8067):
                  Module: Kernel::Output::HTML::Layout::Error (v1.106) Line: 1284
                  Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.106) Line: 1263
Bug Report: Module: Kernel::Modules::AdminPackageManager::Run (v1.64) Line: 64
                  Module: Kernel::System::Web::InterfaceAgent::Run (v1.34) Line: 824
                  Module:
               ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
               (unknown version) Line: 47
                  Module: (eval) (v1.87) Line: 204
                  Module: ModPerl::RegistryCooker::run (v1.87) Line: 204
                  Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 170
                  Module: ModPerl::Registry::handler (v1.99) Line: 31

               "/> [Click here to report a bug!]
               ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Apr 8 20:58:44 2009

               Message: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and
               ".
                                           "PerlInitHandler in Apache config file. See also
               scripts/apache2-httpd.include.conf!

               Traceback (8067):
                  Module: Kernel::Output::HTML::Layout::Error (v1.106) Line: 1284
Traceback: Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.106) Line: 1263
                  Module: Kernel::Modules::AdminPackageManager::Run (v1.64) Line: 64
                  Module: Kernel::System::Web::InterfaceAgent::Run (v1.34) Line: 824
                  Module:
               ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
               (unknown version) Line: 47
                  Module: (eval) (v1.87) Line: 204
                  Module: ModPerl::RegistryCooker::run (v1.87) Line: 204
                  Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 170
                  Module: ModPerl::Registry::handler (v1.99) Line: 31

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[Alessio Treglia (quadrispro)]

Can you confirm that too?

[jsalvata (jordi-salvat-i-alabart)]

Sorry -- I don't have a Jaunty system or the means to set it up right now.

--

Jordi Salvat i Alabart

[Javier Estellés (estelles-fradas)]

I have installed otrs in a Jaunty system (installed xml-parser-lite-tree-perl package) with the same problem.

[GDS (gdsantoro)]

To fix this issue in Jaunty it should be enough to modify the /etc/apache2/httpd.conf by adding this single line:

PerlInitHandler Apache2::Reload

Let me know if it worked ok.

[Javier Estellés (estelles-fradas)]

GDS escribió:
> To fix this issue in Jaunty it should be enough to modify the
> /etc/apache2/httpd.conf by adding this single line:
>
> PerlInitHandler Apache2::Reload
>
> Let me know if it worked ok.
>
>
YES!... you has resolved my problem.

Thanks.

[Javier Estellés (estelles-fradas)]

GDS escribió:
> To fix this issue in Jaunty it should be enough to modify the
> /etc/apache2/httpd.conf by adding this single line:
>
> PerlInitHandler Apache2::Reload
>
> Let me know if it worked ok.
>
>
Naturally, now I'm triying extract the same line

PerlInitHandler Apache2::Reload

of file /etc/apache2/conf.d/otrs

out of

<IfModule mod_perl.c>

With de same result.

Thanks

[Javier Estellés (estelles-fradas)]

GDS escribió:
> To fix this issue in Jaunty it should be enough to modify the
> /etc/apache2/httpd.conf by adding this single line:
>
> PerlInitHandler Apache2::Reload
>
> Let me know if it worked ok.
>
>
With this modification also works! ¿?

Change file /etc/apache2/conf.d/otrs

<IfModule mod_perl.c>

with

<IfModule mod_perl>

The result of a2enmod include perl module.

Thanks